Timothy Hnatio
Summerfield,FL
Summary
Dynamic management professional with proven success at Circle K, excelling in customer service and staff training. Demonstrated strong leadership by enhancing team performance and implementing effective sales techniques, resulting in increased customer satisfaction and loyalty. Skilled in operations support, with a focus on achieving business goals and fostering a positive workplace culture.
Overview
17
17
years of professional experience
Work History
Management Trainee
Circle K
06.2021 - 10.2024
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Used company reports to analyze sales, gross profit and inventory activities.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted with onboarding of new employees by providing training and development resources.
- Described product to customers and accurately explained details and care of merchandise.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Enhanced team performance by implementing effective communication strategies within the group.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Reduced operational costs by negotiating favorable contracts with suppliers and vendors.
- Developed and executed marketing campaigns to increase brand awareness and capture market share.
- Boosted sales performance by designing and implementing rigorous training program for sales team.
Shift Leader
Burger King
06.2020 - 06.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Cart Attendant
Walmart
10.2011 - 01.2012
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
Office Manager
By Pressure Washing Painting Services LLC
06.2007 - 09.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled all calls and made appointments for all current and futures customers.
Education
GED - Ged
Mount View High School
Thorndike, ME05.2011
Skills
- Customer service
- Staff supervision
- Customer relations
- Sales techniques
- Operations support
- Staff training
Accomplishments
My store one best circle k in district .
Timeline
Management Trainee
Circle K
06.2021 - 10.2024
Shift Leader
Burger King
06.2020 - 06.2021
Cart Attendant
Walmart
10.2011 - 01.2012
Office Manager
By Pressure Washing Painting Services LLC
06.2007 - 09.2011
GED - Ged
Mount View High School
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