Timothy Hoagland
Overland Park
Summary
Adaptable manager with 7 years of experience coordinating operations to achieve organizational goals. Expert in strategic planning and inventory management, offering strong communication skills and a track record of driving improvements through innovation and leadership. Known for motivating teams and solving organizational problems, with advanced supervisory, team building, and customer service skills. Experienced in stepping into roles and quickly implementing positive changes to drive company success. Focused on maximizing employee engagement and performance through training, monitoring, and morale-building techniques.
Overview
10
10
years of professional experience
Work History
General Manager of Operations
Copart Auto Auctions
01.2023 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
Operations Manager
Connell Company
03.2022 - 01.2023
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Presented performance and productivity reports to supervisors.
- Addressed customer concerns with suitable solutions.
- Collaborated with team leaders on quality audits.
- Responded to information requests from superiors, providing specific documentation.
- Supported accident investigations and prepared related paperwork.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Service Manager
MidState Petroleum
02.2021 - 02.2022
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Hired and trained service department staff to drive performance.
- Created annual department budget, aligning with organization's financial and operational objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Operations Manager
Central Power Equipment
05.2018 - 02.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Presented performance and productivity reports to supervisors.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Addressed customer concerns with suitable solutions.
- Responded to information requests from superiors, providing specific documentation.
- Supported accident investigations and prepared related paperwork.
- Built strong operational teams to meet process and production demands.
Assistant Manager
Weller truck
01.2015 - 05.2018
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Consulted with customers regarding needs and addressed concerns.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
Associate of Science - Sociology
Colby Community College
Colby, KSHigh School Diploma -
Paola High School
Paola, KS05.2006
Skills
- Inventory Management
- Hiring and Onboarding
- Originality and Creativity
- Performance Assessment
- mechanical skills
- Data Entry
- Time Management
- Written and Verbal Communication
- Microsoft Office
- Forklift experience
- Hand and Power Tools
- Basic Mathematics
- Inventory Counts
- Warehouse Management
- Safety and Cleanliness Standards
- Store Opening and Closing
- Loss Prevention
- Quick Learner
- Critical Thinking
- Operations management
Timeline
General Manager of Operations
Copart Auto Auctions
01.2023 - Current
Operations Manager
Connell Company
03.2022 - 01.2023
Service Manager
MidState Petroleum
02.2021 - 02.2022
Operations Manager
Central Power Equipment
05.2018 - 02.2021
Assistant Manager
Weller truck
01.2015 - 05.2018
High School Diploma -
Paola High School
Associate of Science - Sociology
Colby Community College
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