Timothy Howard
Information Technology
Troy, MO,MO
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
Desktop Support Technician II
Stefanini Group
O'Fallon, MO
10.2022 - Current
- Streamlined IT processes by implementing effective troubleshooting techniques for common problems.
- Optimized computer performance through regular system diagnostics, repairs, and upgrades as needed.
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Contributed to increased operational efficiency by creating comprehensive documentation for internal knowledge base and troubleshooting guides.
Materials Management Supervisor
Williams Scotsman
St. Charles, MO
05.2021 - 09.2022
- Utilized advanced software tools for tracking inventory levels in real-time, allowing for more informed decisions regarding purchasing and resource allocation.
- Collaborated with cross-functional teams to optimize material usage, reducing waste and unnecessary costs.
- Developed strong relationships with suppliers to ensure timely deliveries and high-quality materials.
- Streamlined workflow processes, resulting in increased productivity among team members.
- Managed the procurement process from start to finish, ensuring all necessary materials were obtained in a timely manner.
Telecom Technician
Sachs Electric Co.
St. Louis, MO
06.2019 - 09.2020
- Enhanced system performance by troubleshooting and repairing low voltage electrical systems.
- Demonstrated expertise in installing security cameras, access control systems, fire alarms, and audio/visual equipment as part of comprehensive low voltage solutions offered to clients.
- Improved customer satisfaction with efficient installation of low-voltage wiring for residential and commercial clients.
- Maintained a safe work environment through adherence to OSHA regulations and guidelines during installations and repairs.
Education
Associate of Science - Informational Technology
Ranken Technical College
Wentzville 01.2021 - 08.2024
GED -
St. Charles Community College
St. Charles, MO 07.2019 - 07.2024
Skills
New System Deployment
Root Cause Analysis
End-User Account Management
Technical Support
Asset Management
Incident Management
Remote Support
Technical Documentation
Technical support expertise
Technical support expertise
Hardware diagnostics
Active Directory Management
Certification
Microsoft MD-100
Summary Of Experience
Experience with networking, SAP, inventory management, computer hardware, Microsoft & MacOS operation systems, technical support.
References
Available Upon Request
Timeline
Desktop Support Technician II
Stefanini Group
10.2022 - Current
Materials Management Supervisor
Williams Scotsman
05.2021 - 09.2022
Associate of Science - Informational Technology
Ranken Technical College
01.2021 - 08.2024
GED -
St. Charles Community College
07.2019 - 07.2024
Telecom Technician
Sachs Electric Co.
06.2019 - 09.2020