Summary
Overview
Work History
Skills
Timeline
SalesAssociate

Timothy Hughes

Highland,CA

Summary

Resourceful and experienced Manager offering expertise in customer service, and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy. Adhere to Amazon Safety gridline and goals.

Overview

16
16
years of professional experience

Work History

Tier 1 Associate

Amazon Air Hub
San Bernardino, CA
07.2021 - Current
  • Resolved diverse range of technical issues across multiple systems and applications.
  • Provided support as a Process Guide creating a bridge between Tier 1 Associates and Management.
  • Submitted service tags and requests for equipment maintenance or servicing.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Accomplished multiple tasks within established timeframes while maximizing performance/ Safety by monitoring daily activities.
  • Cross-trained existing employees to maximize team agility, safety and performance.
  • Onboarded new employees with Safety training and new hire documentation.
  • Maintained professional, organized and safe environment.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Performed statistical analyses to gather data for operational and forecast Flow needs.
  • Established and maintained relationships with Associates and Managers to create a bridge of communication.
  • Inspected worksites, practices and equipment for compliance with established safety standards.
  • Conducted safety audits and investigated quality issues.
  • Identified inadequate materials and faulty equipment and brought to Area Manager's attention.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Acknowledged safety issues and contacted Area Manager regarding concerns and for quick resolution.

Project/ Warehouse Manager

Solar Power Supply inc
Corona, CA
10.2018 - 09.2019
  • Applied first in mentality by showing daily before anyone to assure employees are ready for start of business
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Handled day-to-day shipping and receiving overseeing more than 5 teams a day.
  • Adhere to safety rules throughout warehouse, ensuring every employee is following safety guidelines.
  • Responsible for product support, customer support relations, and quality on time truck rolls.
  • Residential Service Calls MPU's Solar Installs DC.
  • Conducted Service calls addressing issues with inverters, diagnosing array issues when not producing, also ran inspections and site audits
  • Receiving orders from UPS, FedEx and truck deliveries.
  • RMA/QC clerk
  • Responsible for scheduling, preparing (completing pre-inspection QA/QC checklist), and completing site inspections as well as Permits.
  • Prepare project documentation for construction teams and Permits.
  • Utilize software systems to record progress of various tasks.

Installations Technician

Elite electric inc
Riverside, CA
11.2015 - 11.2017
  • Performed complex mechanical alignments and equipment calibration to meet quality standards. Tested components and systems to evaluate performance and identify concerns.
  • Determined maintenance requirements and assigned repairs to qualified employees.
  • Maintained compliance with regulatory standards and safety requirements.
  • Drafted preventive maintenance schedule to support equipment longevity.
  • Completed job reports and logs immediately following service calls.

Inspections Coordinator/ Permitting Coordinator/ Installation Foreman

SolarCity USA
Riverside, CA
05.2013 - 11.2014
  • Began working as a Installer and quickly moved up as supervisor
  • Trusted with company vehicle/ gas card and the ability to write checks on behalf of the Company, in addition was entrusted with a company credit card.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Reviewed and studied blueprints to double-check installation and implementation project requirements.

Liaison

Target Corp
San Bernardino, CA
07.2012 - 05.2013
  • Reviewed new customer orders and requests and manually entered data into a centralized database
  • Conducted qualitative and quantitative analysis of logistics operations using simulation models
  • Oversaw the organizing and product storage.
  • Maintained knowledge of latest requirements and support strategies.
  • Collected and analyzed data and feedback to identify opportunities to improve relationship between other associates and Management.

Information Tech Specialist

US Army, Freedom IV Veteran
San Bernardino, CA
10.2006 - 11.2007
  • Provided Communications Support in Immediate Danger Area for the Multi-National Forces Command servicing 5 Major basses in Iraq.
  • Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Assembled communication equipment such as wiring, switching equipment and power apparatus.
  • Oversaw teams planning, implementing and realigning field and base operational strategies.

Cable Systems Installer

Maintainer, US Army
04.1999 - 10.2007
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Selected location and installed equipment and inside wiring with customers.
  • Dressed, terminated and tested cables and components.
  • Installed, maintained and repaired voice and data communications systems.
  • Performed work in buildings, attics, basements and crawl spaces.
  • Provided training on use, troubleshooting and calibration of equipment.
  • Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.

Skills

  • Troubleshooting
  • Personnel Management
  • Responsible and reliable
  • Managing large crews
  • Device interfacing knowledge
  • OSHA regulatory compliance
  • Self-starter
  • Strong work ethic
  • Timely project completion
  • MS Office proficient
  • Device configuration
  • Troubleshooting skills
  • Documenting activities
  • Safety practices
  • Active Listening
  • Decision-Making
  • Data Entry
  • Organization and Time Management
  • Problem-Solving
  • Strategic planning
  • Policies and procedures
  • Improvement initiatives
  • Operations management
  • Schedule optimization

Timeline

Tier 1 Associate

Amazon Air Hub
07.2021 - Current

Project/ Warehouse Manager

Solar Power Supply inc
10.2018 - 09.2019

Installations Technician

Elite electric inc
11.2015 - 11.2017

Inspections Coordinator/ Permitting Coordinator/ Installation Foreman

SolarCity USA
05.2013 - 11.2014

Liaison

Target Corp
07.2012 - 05.2013

Information Tech Specialist

US Army, Freedom IV Veteran
10.2006 - 11.2007

Cable Systems Installer

Maintainer, US Army
04.1999 - 10.2007

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Timothy Hughes