Timothy Issel

Graduate Annapolis is a 224 room luxury hotel located near the Naval Academy in Annapolis. I am responsible for all beverage cost for the entire hotel as well as ordering and inventory for all events. I also oversee all F&B operations for Trophy Room including staffing, training and scheduling as well as the same for Poindexter Coffee Shop.

• Planned operations to effectively cover needs while controlling costs and maximizing service.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Maintained sound financial footing by overseeing department profit, loss and budgeting.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
• Improved operational planning and business frameworks to enhance resource utilization and reduce waste
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Developed and maintained relationships with customers and suppliers through account development.
• Controlled costs to keep business operating within budget and increase profits.

• Managed budget implementations, employee reviews, training, schedules and contract negotiations
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy
• Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
• Collaborated with other departments to establish productive and timely completion of projects.
• Managed budget implementations, employee evaluations, and contract details.
• Negotiated contracts with vendors to acquire competitive prices and quality products.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Resolved problems promptly to elevate customer approval.
• Managed team schedule with eye for coverage needs and individual strengths.
• Mentored and motivated team members to achieve challenging business goals.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.