Summary
Overview
Work History
Education
Skills
Work Experience
Professional Summary
Timeline
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Timothy Jackson

Timothy Jackson

Bronx,NY

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Meticulous Medical Records Clerk with (6)-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.

Overview

19
19
years of professional experience

Work History

Case Manager/Vocational Coordinator

Volunteer Of America
05.2023 - 12.2023
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.

In-flight Crew Member (Flight Attendant)

Jet Blue Airlines
02.2022 - 10.2022
  • Enhanced flight safety by conducting thorough pre-flight equipment inspections and addressing any issues promptly.
  • Ensured passenger satisfaction by providing exceptional customer service and resolving in-flight concerns efficiently.
  • Contributed to on-time departures through diligent preparation and efficient boarding processes.
  • Assisted passengers with special needs, ensuring a comfortable and enjoyable flying experience for all customers.
  • Reduced potential safety hazards by strictly adhering to established emergency procedures during various situations.
  • Delivered crucial in-flight announcements clearly and professionally, keeping passengers informed of pertinent information.
  • Supported the efficient operation of catering services, guaranteeing high-quality meals for passengers throughout flights.

Refugee Shelter Monitor

Adeccona(TADPGSPAYROLL Programs)
09.2021 - 11.2021
  • Enhanced shelter residents'' well-being by implementing effective case management and support services.
  • Assisted in maintaining a safe and secure environment for residents through regular facility inspections and enforcing rules and regulations.
  • Contributed to successful rehousing of residents by coordinating with local agencies and resources.
  • Ensured an orderly living environment by conducting room checks, resolving conflicts, and addressing maintenance issues promptly.

COVID -19 Site Worker

DHS-Montgomery County (Athena Consulting LLC)
03.2021 - 06.2021
  • Increased production efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced workplace accidents with thorough safety training and regular equipment maintenance.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
  • Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.

Flight Attendant

Spirit Airlines
10.2016 - 10.2020
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.

Wireless Sales Consultant

Diamond Wireless (Verizon)
01.2015 - 04.2015
  • Increased customer satisfaction by providing knowledgeable and efficient service on wireless products and services.
  • Boosted sales revenue by consistently meeting and exceeding sales targets for smartphones, accessories, and service plans.
  • Generated new business leads through proactive outreach, cold calling, and networking events.
  • Built strong relationships with clients by conducting regular follow-ups, addressing concerns, and offering tailored solutions.
  • Delivered informative product demonstrations and presentations to customers, resulting in increased product interest and sales conversions.
  • Collaborated with team members to optimize store performance and deliver exceptional customer experiences.

Medical Records Clerk

Manatee County
04.2005 - 11.2009
  • Streamlined medical record retrieval by implementing an efficient filing system.
  • Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
  • Reduced errors in patient billing by carefully verifying insurance information during the registration process.
  • Enhanced interdepartmental communication by serving as a liaison between medical staff members and the health information management department.
  • Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
  • Safeguarded vital patient information from loss or damage through proper storage techniques and disaster recovery planning efforts.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Optimized office space utilization by implementing a color-coded filing system for easier navigation and file location.

Education

High School Diploma -

Midway High School
Dunn, NC
06.2003

Skills

  • Health History Documentation
  • Client Advocacy
  • Community Outreach
  • Discharge Planning
  • Group Therapy
  • Needs Assessment
  • Patient Support
  • Care Coordination
  • Individualized Counseling
  • Data Entry
  • Information Security
  • Paperwork Processing
  • Account Updating
  • Scheduling
  • Complaint Resolution
  • Client retention
  • Record maintenance
  • Attention to detail
  • Aircraft Restocking
  • Stress Management
  • Computer Literacy
  • Public Address Announcements

Work Experience

  • Volunteer Of America, Case Manager/Vocational Coordinator, 3606 Holland Avenue, Apt. 4C, Bronx, NY, 10467
  • Jet Blue Airlines, In-flight Crew Member (Flight Attendant)
  • Adeccona(TADPGSPAYROLL Programs), Refugee Shelter Monitor, Washington DC
  • DHS- Montgomery County (Athena Consulting LLC), COVID -19 Site Worker, Wheaton MD
  • Spirit Airlines, Flight Attendant
  • Diamond Wireless (Verizon), Wireless Sales Consultant, Alexandria, VA
  • The House of Restoration Outreach Center, Senior Administrator, District Heights MD

Professional Summary

Experienced Professional with human relations and customer satisfaction expertise. Proven experience in establishing rapport and building trust with customers and colleagues alike.

Timeline

Case Manager/Vocational Coordinator

Volunteer Of America
05.2023 - 12.2023

In-flight Crew Member (Flight Attendant)

Jet Blue Airlines
02.2022 - 10.2022

Refugee Shelter Monitor

Adeccona(TADPGSPAYROLL Programs)
09.2021 - 11.2021

COVID -19 Site Worker

DHS-Montgomery County (Athena Consulting LLC)
03.2021 - 06.2021

Flight Attendant

Spirit Airlines
10.2016 - 10.2020

Wireless Sales Consultant

Diamond Wireless (Verizon)
01.2015 - 04.2015

Medical Records Clerk

Manatee County
04.2005 - 11.2009

High School Diploma -

Midway High School

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Timothy Jackson