Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Jackson

Bronx

Summary

Dynamic Case Manager with a proven track record at the Institute for Community Living, adept at crisis intervention and client advocacy. Skilled in case documentation and care coordination, I successfully developed tailored case plans that improved client outcomes, ensuring access to essential community resources and fostering positive relationships with clients and providers.

Overview

19
19
years of professional experience

Work History

Case Manager

Institute for Community Living
10.2024 - Current
  • Ensured compliance with regulations by maintaining precise case documentation.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

Service Coordinator

Community Access, Inc
02.2024 - 07.2024
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.

Case Manager

Volunteers of America
05.2023 - 10.2023
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.
  • Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
  • Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.

Flight Attendant

JetBlue Airways, JFK International Airport
02.2022 - 09.2022
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.

COVID-19 Test Registrar

Athena Consulting Llc
03.2021 - 07.2021
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
  • Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
  • Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
  • Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.

Flight Attendant

Spirit Airlines
10.2016 - 10.2020
  • OSupported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.

Flight Attendant

Frontier Airlines
10.2015 - 05.2016
  • Resolved passenger conflicts and medical emergencies during flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Ensured safety and comfort of customers onboard aircraft.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.

Health Information Manager

Manatee County Health Department
04.2006 - 05.2009
  • Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
  • Maintained relationships with medical providers, suppliers, and reporters.
  • Followed up with patients about medical and healthcare processes.
  • Participated in committees to discuss electronic health records and methods to improve overall workflows.
  • Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
  • Improved communication between healthcare providers, fostering better collaboration for optimal patient care through effective health information management.
  • Reduced errors in coding and billing processes by providing ongoing education opportunities for coding specialists, enhancing revenue cycle management outcomes.
  • Leveraged advanced analytics tools to gain insights into trends and patterns within healthcare data, informing strategic decision-making efforts within the organization.

Education

High School Diploma -

Midway High School
Newton Grove, NC
05.2003

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Organization and multitasking
  • Positive attitude
  • Email and telephone etiquette
  • Conflict resolution
  • Decision-making
  • Relationship building
  • Documentation and reporting
  • Client advocacy
  • Care coordination
  • Community resources
  • Case planning
  • Critical thinking
  • Documentation proficiency
  • Community outreach
  • Crisis intervention
  • Data entry and analysis
  • Records management
  • Treatment Planning
  • MS office
  • Referral coordination
  • Resource management
  • Case management tracking
  • Patient support

Timeline

Case Manager

Institute for Community Living
10.2024 - Current

Service Coordinator

Community Access, Inc
02.2024 - 07.2024

Case Manager

Volunteers of America
05.2023 - 10.2023

Flight Attendant

JetBlue Airways, JFK International Airport
02.2022 - 09.2022

COVID-19 Test Registrar

Athena Consulting Llc
03.2021 - 07.2021

Flight Attendant

Spirit Airlines
10.2016 - 10.2020

Flight Attendant

Frontier Airlines
10.2015 - 05.2016

Health Information Manager

Manatee County Health Department
04.2006 - 05.2009

High School Diploma -

Midway High School

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