Years of professional experience
Timothy Jacox
AV Engineer - Manager
Statesboro,USA
Summary
Highly motivated Audiovisual Manager with 15 years of Audiovisual industry experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Encouraging manager and analytical problem-solver with talents for leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
4
4
Certifications
Work History
AV Service Manager
Georgia Southern Technologies
Statesboror, GA
08.2019 - Current
- Developed written plans and obtained customer consent to proceed.
- Followed up with customers during and after installations to verify satisfaction.
- Maintained effective customer service by responding to service requests quickly.
- Worked with customers to educate and inform on products best suited for their needs
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Managed overstocking, restocking and inventory control procedures.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Trained and developed personnel to improve safety and employee relations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised staff of 3-8 personnel by implementing company policies, protocols, work rules and disciplinary action.
Project Manager
Inter Technologies, Inc
Statesboro, GA
10.2018 - 07.2019
- Project management of large and small audiovisual installation projects both locally and nationwide as needed
- Duties include receiving equipment shipments, logging discrepancies, noting back-orders, and staging for upcoming projects and warehouse inventory management of stock items
- Ensure equipment is delivered to any job-sites, guide and train installers in proper installation practices of structural cabling, mounting hardware, and rack building to allow on time completion of assigned projects within budget
- Design and problem solving of complex solutions needed to insure installations follow industry best-practices
- End-user training and guidance for customer on any outstanding issues needing to be resolved when project is completed
- Warranty requests and trouble-call repairs are also required when necessary.
Classroom Technology Manager
Tidewater Community College, Learning Technologies
Norfolk, VA
07.2012 - 06.2018
- Manage day-to-day tasks and training needs of 10-12 technicians across 4 campuses
- Responsible for 450 classroom and conference room spaces with varying levels of presentation technology for 4 campuses and 7 satellite locations
- Audiovisual consultant and project manager for all audiovisual projects
- Request and gather quotes and project documentation to ensure all aspects fall within specified budgetary requirements
- Maintain and manage several video conferencing platforms including
- Experience with Zoom, Polycom, WebEx, Blackboard Collaborate, and others
- Provide audiovisual event support and live streaming - designed and utilized robust easy to use 2 camera live-streaming broadcast system.
Education
Associate of Science - Computer Engineering
Tidewater Community College
Norfolk, VA 01.2001 - 12.2006
Skills
Microsoft Officeundefined
Accomplishments
- Supervised team of 6+ staff members.
- Achieved an average of 150+ audiovisual system installation projects completed per year.
- Achieved AV system automation through effective collaboration with the deployment of Crestron XIO
- Monitored and assessed issues that arose with clients, ensuring immediate resolution which promoted stronger relationships and resulted in more lucrative projects.
Certification
Avixa CTS
Timeline
Crestron Certified Commercial Technician/Field Engineer
11-2022
Crestron DMC-E-4K
08-2022
Crestron DMC-D-4k
08-2022
Avixa CTS
06-2021
AV Service Manager
Georgia Southern Technologies
08.2019 - Current
Project Manager
Inter Technologies, Inc
10.2018 - 07.2019
Classroom Technology Manager
Tidewater Community College, Learning Technologies
07.2012 - 06.2018
Associate of Science - Computer Engineering
Tidewater Community College
01.2001 - 12.2006
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