Timothy James
Bradenton,FL
Summary
Dynamic HR professional with a proven track record at TriNet USA, specializing in HR compliance, payroll administration, and enhancing client satisfaction. Expert in leveraging Salesforce and Microsoft Office Suite to streamline operations. Known for exceptional communication skills and a collaborative mindset, achieving significant improvements in client retention and service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate HR Support Services Consultant
TriNet USA
07.2022 - Current
- Provide HR guidance, including compliance with FLSA, terminations, child labor laws, and best practices
- Resolve client issues by collaborating across teams and offering platform and background check support
Client Services Partner
TriNet USA
02.2018 - 06.2022
- Supported C-level management on payroll, compliance, financial reporting, and PTO planning
- Delivered platform trainings and demos, advised on HR best practices, and facilitated unemployment guidance
- Enhanced client satisfaction through critical time management and proactive solutions
Client Service Specialist
TriNet USA
01.2016 - 01.2018
- Advised clients on employee relations, including terminations, separation agreements, and hiring strategies
- Assisted with benefits, open enrollment, and platform troubleshooting for seamless HR operations
Senior Coordinator
TriNet USA
12.2014 - 01.2016
- Delivered employee-level HR and payroll support, including health insurance guidance and tax queries
- Reviewed and resolved paycheck issues, ensuring accurate and timely payments
Client Services Representative
Hoveround Powered Wheelchairs
10.2008 - 11.2014
- Managed sales and scheduling for powered wheelchairs while coordinating insurance payments
- Operated an employee helpline to troubleshoot and resolve service issues
Education
Bachelor of Science - Marketing Management, Minor (Psychology)
University of South Florida
Associate of Arts - General Business
Manatee Community College
Skills
- HR Compliance & Best Practices
- Payroll Administration
- Employee Relations
- Workforce Analytics
- Terminations & Separation Agreements
- Platform Support
- Microsoft Office Suite
- Salesforce
- Teams
- HRIS Systems
- Customer retention
- Client relationship building
- Call center operations
- Reporting and documentation
- Excellent communication
- Account management
- Clerical support
- Data entry
- Customer consulting
- Listening skills
- Customer service
- Multitasking and organization
- Tech-Savvy
- Team collaboration
- Attention to detail
- Handling customer complaints
- Strong work ethic
- Conflict resolution
- Customer relationship management
- Collaborative mindset
Certification
- Senior Professional in Human Resources (SPHR), 12/27/2024
- Professional in Human Resources (PHR), 07/17
- Fundamental Payroll Certification (FPC), 10/15
Timeline
Associate HR Support Services Consultant
TriNet USA
07.2022 - Current
Client Services Partner
TriNet USA
02.2018 - 06.2022
Client Service Specialist
TriNet USA
01.2016 - 01.2018
Senior Coordinator
TriNet USA
12.2014 - 01.2016
Client Services Representative
Hoveround Powered Wheelchairs
10.2008 - 11.2014
Bachelor of Science - Marketing Management, Minor (Psychology)
University of South Florida
Associate of Arts - General Business
Manatee Community College
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