Timothy James
Brooklyn,NY
Summary
Dynamic account management professional with a proven track record of delivering consistent results through strategic planning and effective client relationship building. Recognized for fostering team collaboration and adeptly adapting to evolving client needs, ensuring satisfaction and loyalty. Expertise in problem-solving and project coordination enhances the ability to navigate challenges seamlessly, while a reputation for reliability and flexibility solidifies trust with clients and colleagues. Committed to driving success through innovative solutions and a client-centric approach.
Overview
1
1
Certification
Work History
Assistant Account Manager
HEARST
- The Assistant Account Manager position is responsible for assisting the Account Manager with all supervisory training and operations functions at the assigned post in accordance with post orders and client instructions and following all internal procedures.
- RESPONSIBILITIES: Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day. Direct supervisory contact for shift Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training. Responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments. Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized.
- Assist the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs; Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed.
- Manages and supervises all sub-units within the Security Department, such as fire control station, security operations center (SOC), messenger, lobby desk, and loading docks as applicable to job site.
- May generate work orders and attached paperwork for extra security coverage requests. Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner. Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager and client as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Directors.
- Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own but may execute such actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management).
- Responds to client or site emergencies as they arise, including ensuring appropriate communication with the Account Manager, Field Supervisor, Branch and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support. May occasionally perform Security Professional type job duties on an as-needed basis by standing post, but under no circumstances exceed more than 50% of time in any given workweek.
Fire Life Safety Director
HEARST
- The primary mission of the Fire Life Safety Director is to protect life and property through the implementation of the building's fire safety plan including the management of the Fire Command Station and the supervision of the fire brigade, floor wardens, and deputy floor wardens and building evacuation supervisors.
- Act as a liaison to the NYC Fire Department during emergencies.
- Ensure that all life safety systems and related equipment are fully functional.
- Ensure that all floors have fire safety teams including Fire Wardens, Deputy Fire Wardens, and Building Evacuation Team members.
- Conduct fire alarm drills and maintain a written log of critiques to identify potential or actual weaknesses in response time or life safety systems and related equipment.
- Providing clear direction, information and assistance to client visitors, guests, vendors and employees in a professional, pleasant and courteous fashion on a regular basis and during emergency situations.
- Assist the building security staff in the visual inspection of all visitors, vendors and employee access badges/identification cards to verify that the authorized holder is the individual presenting the badge/id card to prevent unauthorized access to the property.
- Maintain surveillance and reporting of any suspicious persons and/or packages.
- Walk/Stand for Long Periods of Time
Education
Bachelor of Science Degree - Organizational Management
Saint Joseph’s University
Skills
- Accounts receivable
- Microsoft Excel
- Accounts payable
- Invoice processing
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Active listening
- Adaptability and flexibility
- Customer engagement
- Team building
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Written communication
- Professional demeanor
- Account management
Accomplishments
- Supervised team of [75] staff members.
Affiliations
Alpha Phi Alpha Fraternity Incorporated
Certification
- F89 Certificate of Fitness, 910966677, Expires 2026-12-05
- Department of State, Unarmed Security License, 10011235675, 2026-03
- CPR/AED/First Aid Certification, American Safety & Health Institute, 2027-03
Military
United States, Army Reserves, Military Intelligence, Geospatial Analyst, First Sergeant, Top Secret Clearence, SCI
Meritorious Service Medal
meritorious service while serving as the Detachment First Sergeant and Non-Commissioned Officer in Charge with the Processing, Exploitation and Dissemination, Northeast Forward Detachment 12.
Timeline
Assistant Account Manager
HEARST
Fire Life Safety Director
HEARST
Bachelor of Science Degree - Organizational Management
Saint Joseph’s University