Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Johnico

Harrisonville,MO

Summary

Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for a unified team culture and purpose-driven squad support. A proponent of detailed finance and resource management to maintain a positive perception of the program and expand competitive opportunities.

Overview

10
10
years of professional experience

Work History

Salaried Coach

Walmart
01.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.

Human Resource Director

Cass Regional Medical Center
12.2022 - 12.2022
  • Handled onboarding process for newly hired employees and distributed all paperwork.
  • Maintained company compliance with local, state, and federal laws and established organizational standards.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Oversaw workers' compensation program for employees injured on the job.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.

Human Resource Administrator

Chewy
10.2022 - 12.2022
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Handled the onboarding process for newly hired employees, which included the distribution of all paperwork.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for new employees.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.

Personal Banker

Commerce Bank
12.2021 - 10.2022
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Managed deposits, withdrawals, and wire transfers to process smooth banking transactions for clients.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Processed customer requests for statements, ordered additional checks, and updated customer personal information in the database.
  • Balanced cash drawers and vault accounts on a daily basis with zero discrepancies.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.

Human Resources Intern

UPS
10.2021 - 12.2021
  • Worked with the HR team to coordinate company events.
  • Developed strong written and verbal communication skills.
  • Created and updated tracking spreadsheets using MS Excel.
  • Filed paperwork, sorted, and delivered mail, and maintained office organization.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.
  • Answered the phone and performed clerical duties to assist the human resources department.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
  • Posted job openings, screened resumes, and scheduled interviews to fill positions with qualified candidates.
  • Updated and maintained employee records to respond quickly to requests for information.
  • Conducted orientations and helped employees complete the necessary paperwork to get new hires established and up to speed quickly.
  • Drafted technical documents, social media posts, and internal memoranda.
  • Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
  • Helped plan and implement training sessions to provide employees with the skills and knowledge necessary to perform work productively.
  • Supported efforts to optimize employee engagement, diversity, and inclusion.

Human Resource Expert

Target
08.2021 - 10.2021
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Handled the on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Coordinated technical training and personal development classes for staff members.

Human Resources Intern

Prairie Band Casino and Resort
06.2021 - 08.2021
  • Worked with HR team to coordinate company events.
  • Developed strong written and verbal communication skills.
  • Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
  • Updated and maintained employee records to respond quickly to requests for information.
  • Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
  • Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Assisted with writing job postings and job descriptions for boards.

Human Resource Project

Tepa, LLC
02.2021 - 04.2021
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture.
  • Developed and administered internal surveys to evaluate employee satisfaction.
  • Assisted with writing job postings and job descriptions for boards.

Member Service Team-Lead

Sam's Club
08.2020 - 02.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Operations Manager

CVS
01.2020 - 07.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Front End Operations Manager

Walmart
04.2013 - 01.2020
  • Monitored cash drawers in 27 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained accurate records of sales and financial transactions.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Developed and implemented strategies to optimize store sales and profitability.
  • Utilized store analytics to identify areas of improvement in customer experiences.

Education

Master of Science - Human Resource Development, Leadership and Organization Development

Pittsburg State University
Pittsburg, KS
12.2024

Bachelor of Science - Business Administration, Management

Haskell Indian Nations University
Lawrence, KS
05.2022

Skills

  • Retention Program Development
  • Hiring Management
  • Performance Management
  • HR Metrics
  • Adaptable to Changing Conditions
  • Kronos Timekeeping
  • Human Relations

Timeline

Salaried Coach

Walmart
01.2023 - Current

Human Resource Director

Cass Regional Medical Center
12.2022 - 12.2022

Human Resource Administrator

Chewy
10.2022 - 12.2022

Personal Banker

Commerce Bank
12.2021 - 10.2022

Human Resources Intern

UPS
10.2021 - 12.2021

Human Resource Expert

Target
08.2021 - 10.2021

Human Resources Intern

Prairie Band Casino and Resort
06.2021 - 08.2021

Human Resource Project

Tepa, LLC
02.2021 - 04.2021

Member Service Team-Lead

Sam's Club
08.2020 - 02.2021

Operations Manager

CVS
01.2020 - 07.2020

Front End Operations Manager

Walmart
04.2013 - 01.2020

Master of Science - Human Resource Development, Leadership and Organization Development

Pittsburg State University

Bachelor of Science - Business Administration, Management

Haskell Indian Nations University

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Timothy Johnico