Timothy Johnson
Dallas,TX
Summary
Driven professional with a proven track record at Lowe's, enhancing customer engagement and retention through expert product training and demonstrations. Excelled in teamwork and collaboration, boosting sales support efficiency. Skilled in product lifecycle management and problem-solving, ensuring top-notch customer service and operational excellence.
Overview
22
22
years of professional experience
Work History
Retail Product Specialist
Lowe's
05.2018 - Current
- Assisted with showcasing functionalities of tools.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to several junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Assistant Manager
Buffalo Wild Wings
06.2013 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Food Service Worker
Garland ISD
02.2008 - 05.2013
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Security Officer
Initial Security
01.2002 - 03.2008
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
High School Diploma -
North Garland High School
Garland, TX05.2002
Skills
- Customer Engagement
- Product Training
- Product Launches
- Pricing strategy
- Product Demonstrations
- Product positioning
- Product Lifecycle Management
- Sales Support
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
Timeline
Retail Product Specialist
Lowe's
05.2018 - Current
Assistant Manager
Buffalo Wild Wings
06.2013 - 04.2018
Food Service Worker
Garland ISD
02.2008 - 05.2013
Security Officer
Initial Security
01.2002 - 03.2008
High School Diploma -
North Garland High School
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