Timothy Johnson
Summary
Experienced banking professional prepared for this role. Strong focus on team collaboration and achieving results. Skilled in problem-solving, communication, and adapting to changing needs. Reliable and resourceful, ensuring seamless and efficient customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Relationship Banker
JP Morgan Chase
11.2021 - Current
- Teaching customers how to use digital platforms for banking and investing
- Developed and implemented strategies to increase customer base, grow deposits and cross-sell products.
- Participated in weekly sales meetings to discuss progress towards goals as well as challenges faced.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
Customer Service Representative
Rushmore Loan Management Services LLC
04.2021 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined the virtual support process for increased efficiency and improved response times.
Assistant Manager
Wells Fargo Bank
12.2016 - 04.2021
- Identified opportunities for process improvement within the branch, leveraging industry best practices to enhance efficiency.
- Fostered a dynamic and engaging culture that encourages team members to provide exceptional customer service
Education
St. Louis Community College Florissant Valley
08.2013
High School Diploma -
McCleur North High School
12.2010
Skills
- Relationship building and management
- Customer Service-Oriented
- Cash Handling
- Teamwork and Collaboration
Certification
- Series 63 License - North American Securities Administrators Association through FINRA.
- Insurance Licenses, Life, Health, and Annuities – Texas Department of Insurance.
- Series 6 – Investment Company and Variable Contracts Products Representative Exam
Accomplishments
- Supervised team of 7 staff bank tellers.
- Worked fully remote.
- 11 years of customer service experience
- 10 years of retail banking experience
Timeline
Relationship Banker
JP Morgan Chase
11.2021 - Current
Customer Service Representative
Rushmore Loan Management Services LLC
04.2021 - 11.2021
Assistant Manager
Wells Fargo Bank
12.2016 - 04.2021
High School Diploma -
McCleur North High School
St. Louis Community College Florissant Valley
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