Timothy Johnson

I managed the Fernandina Beach and North locations for JaxSpine and Pain Centers and oversaw the day-to-day operations, ordering of supplies, balanced invoices and outstanding balances, 100+ employees. I worked with local, state, and federal agencies to be granted, and maintain, accreditation, along with leading the initiative for quality assurance programs. I oversaw all patient scheduling and procedures. I handled patient complaints and new patient inquiries. I worked with patients, Reps, partners, and employees to help educate and inform both current patients and the communities in the areas where we operated on major health issues and current treatment options available. While working with JaxSpine and Pain centers, I also performed various outpatient procedures such as Kyphoplasties, Spinal cord stimulator implants, Epidurals, joint injections, and many other pain management procedures.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.

I started working as the EMG/Radiologic Technologist, performing Nerve conduction studies on patients with Nerve damage and/or with patients with related symptoms. Within 18 months, I worked my way up to managing the office and it's 35 employees. I oversaw all payroll and time off request, both employee and patient relations, and worked with Insurance companies to further our network to provide better care and coverage for our patients. I also worked with local, state, and federal agencies to maintain good standing within each. I initiated new marketing techniques to help grow business while also growing relations with local businesses and medical practices. I also initiated continuing education programs to help keep the staff and myself up to date on the current gold standard of treatments, policies, and procedures. I carried out my role until August of 2018 when my employer retired after 40+ years.

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Improved marketing to attract new customers and promote business.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

I worked at St. Joseph's/Candler for 6 years until I got married and moved to be closer to family. While working there I was the Lead Technologist from 6pm until 6am. Being the Lead Technologist meant I oversaw the entire radiology department throughout the night shift. I handled all job assignments,making sure the radiology, ER, and OR departments were staffed and ran with maximum efficiently. I oversaw all stock levels and supply/equipment ordering and maintanance, and making sure jobs were completed efficiently and with safety to our patient's being our priority.

• Collaborated with cross-functional teams to deliver high-quality products within tight deadlines.
• Defined and communicated value propositions and technical requirements to stakeholders via documentation and in-person presentations.
• Enhanced overall system stability by diligently monitoring performance metrics and addressing any anomalies promptly.
• Established best practices in software development, leading to more streamlined processes and higher quality output.