- I participate in a variety of outdoor recreational activities
- Surfing
- Outdoor Recreation
- Hiking
- Horseback Riding
- Enjoy hobbies that combine physical activity with outdoor exploration
- Fresh and Marine Aquarium setup and maintenance
- Bible Study, KJV
- Hebrew and Greek Concordance
- Computer Building
- Online Sales
Timothy Johnson
KENNESAW,GA
Summary
Adept at system troubleshooting and preventive maintenance, I significantly enhanced operational efficiency at The Computer Guy. My knack for fostering customer rapport, combined with a mechanical aptitude, led to a marked increase in customer satisfaction. Leveraging strong problem-solving skills and a customer service orientation, I streamlined processes and improved service delivery.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Technician
The Computer Guy
06.2010 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Pawnbroker
Rocky's Pawn
03.2021 - 09.2022
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on all types of items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Prepared all paperwork, checked identifying information and documented transactions.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Handled over multiple daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Organized store shelves to display most attractive inventory.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Assessed quality and value of incoming items and offered customers loans.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
- Processed new inventory to ready for stocking on sales floor.
- Processed payments, handled cash and securely initiated bank deposits.
- Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
- Performed weekly inventory checks and ran reports.
- Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
- Estimated value and gave appraisals of merchandise for prospective clients.
- Received and processed payments for loan values and item purchased, recording transactions in pawn system.
- Implemented and maintained online eBay store with over 379 items, increasing overall revenue.
- Accurately and tactfully collected loan payments from customers, collecting over $1000's] daily and keeping detailed track in Pawn Power Program.
- Contributed to business growth by identifying opportunities for expansion, such as additional locations or service offerings.
- Performed store open and close procedures as part of shift responsibilities.
- Priced and resold items that remained unclaimed by owners.
- Managed database of loan information and customer contact details in Pawn Power Program maintaining accuracy and using data to improve the process.
- Cultivated professional relationships within the community local businesses promoting store reputation fostering customer loyalty.
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Presented professional image consistent with company's brand values.
- Built diverse and consistent sales portfolio.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Negotiated prices, terms of sales and service agreements.
Pawn Manager
Big Chicken Pawn
04.2014 - 09.2022
- Boosted team morale by fostering a positive work environment that encouraged open communication between staff members.
- Streamlined inventory management processes, reducing overhead costs while maintaining accurate records.
- Conducted thorough background checks on potential hires to ensure they met company standards before joining the team.
- Implemented employee training programs to improve product knowledge, customer service skills, and upselling abilities among staff members.
- Increased store revenue by implementing effective sales strategies and promotional campaigns.
- Developed strong relationships with local law enforcement, ensuring compliance with all regulations in the buying, selling, and pawning of goods.
- Optimized store layout to showcase high-value items prominently while keeping less popular merchandise readily available for browsing customers'' convenience.
- Established a strong rapport with customers by providing exceptional service and addressing any concerns or issues that arose during transactions.
- Negotiated favorable terms with vendors for the purchase of high-quality merchandise at competitive prices.
- Enhanced customer satisfaction by efficiently appraising items and offering fair loan values.
- Performed store open and close procedures as part of shift responsibilities.
- Organized store shelves to display most attractive inventory.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Priced and resold items that remained unclaimed by owners.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Prepared all paperwork, checked identifying information and documented transactions.
- Assessed quality and value of incoming items and offered customers loans.
- Processed new inventory to ready for stocking on sales floor.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Performed weekly inventory checks and ran reports.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Estimated value and gave appraisals of merchandise for prospective clients.
- Processed payments, handled cash and securely initiated bank deposits.
- Accurately and tactfully collected loan payments from customers, collecting payments daily and keeping a detailed account in Pawn Power Program.
- Implemented and maintained online eBay store with a great number of items, increasing overall revenue.
- Managed database of loan information and customer contact details in [Software], maintaining accuracy and using data to improve Pawn Power Program.
- Received and processed payments for loan values and item purchased, recording transactions in system.
- Worked with customers to develop loans worth up to $15,000 according to personal needs, preferences and payment abilities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Shipping and Receiving Clerk
CI Industries
06.1995 - 03.2010
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Streamlined communication between warehouse and sales teams, facilitating real-time updates on inventory availability.
- Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
- Updated inventory management software, enabling more accurate tracking of stock levels and movements.
- Negotiated with suppliers to obtain better shipping rates, contributing to cost savings.
- Facilitated smooth warehouse operations, maintaining clean and safe work environments.
- Enhanced warehouse efficiency by organizing storage areas for easy access to frequently shipped products.
- Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
- Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
- Reduced instances of damaged goods, carefully packing and securing items following best practices.
- Improved inventory management with precise record-keeping of incoming and outgoing shipments.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Handled day-to-day shipping and receiving overseeing many packages per day.
Education
GED -
SRCF Mercer
Mercer, PA05-2004
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Preventive Maintenance
- Customer interaction
- System troubleshooting
- Repair services
- Relationship building
- Mechanical aptitude
- Hardware installation
- Component replacement
- Customer rapport
- System installation
- System Tests
- Computer-assisted diagnostics
- Computer troubleshooting
- System upgrades
- Software installation
- Job site cleanup
- Problem-solving
Certification
- Microsoft Office Specialist ICDL Certification
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pawnbroker
Rocky's Pawn
03.2021 - 09.2022
Pawn Manager
Big Chicken Pawn
04.2014 - 09.2022
Technician
The Computer Guy
06.2010 - Current
Shipping and Receiving Clerk
CI Industries
06.1995 - 03.2010
GED -
SRCF Mercer
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