Timothy Johnson
Middletown,DE
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Production Operator
Hart Print Inc
Elkton, MD
04.2024 - Current
- Operate on state-of-the-art printers for mainly small brewery businesses.
- Performed regular inspections of production machinery to ensure optimal performance.
- Assisted in troubleshooting mechanical problems encountered during production runs.
- Participated in continuous improvement initiatives to reduce waste and improve product quality.
- Assisted in training new employees on proper machine operation techniques and safety protocols.
- Operated heavy machinery such as forklifts, pallet jacks, cranes. to move materials around the facility safely.
Warehouse Worker
Sardo And Sons Warehousing
Newark, DE
07.2022 - 03.2024
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Inspected incoming shipments for damage or discrepancies.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Followed established guidelines for picking orders accurately.
- Maintained accurate inventory records using computerized tracking systems.
- Received and tracked incoming inventory shipments.
Manager
Any Garment Cleaners
Springfield , PA
01.2020 - 04.2021
- Made financial and logistics decisions in best interest of company.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Resolved issues quickly through meticulous research and quick decision making.
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
Billing Assistant Supervisor
Discover Financial Services, DFS
New Castle, DE
11.2018 - 04.2020
- Organized and Facilitated training for employees new to Billing Assistance in both Dispute Initiation and Resolution Function.
- Completed monthly Team Quality Audits to prevent putting the Company at Risk through Operational Risk Defects.
- Led staff meetings for team and colleagues to enhance overall employee experience to exceed corporate standards.
- Introduced daily coaching sessions to account specialist promoting a positive change in adhering to schedules, properly executing calls and providing tips on enhancing strategies to improve overall team performance results.
- Developed team members into supervisors and department managers to promote family-based and performance-oriented culture
Billing Assistant Account Specialist
Discover Financial Services, DFS
New Castle, DE
07.2015 - 08.2017
- Accurately and efficiently initiated and and resolved transaction disputes utilizing appropriate tools.
- Completed designated stretch assignments such as creating training material to support account specialists' individual success prior to expected deadlines consistently.
- Served as a Peer Mentor to support newly trained and seasoned account specialist as they transitioned to their respective teams.
- Tracked customer desires and dislikes in order to help management understand the criteria of improving customers overall satisfaction.
- Upheld compliance, quality and service standards.
Customer Service Account Specialist
Discover Financial Services, DFS
New Castle, DE
11.2014 - 07.2015
- Served needs to as many as 100 customers per shift, including collecting payments, tracking rewards and handling general service issues.
- Increased awareness amongst peers by producing weekly emails with new defects, operational risks, and other coaching opportunities to improve overall team performance.
- Exceeded team goals and collaborated with staff members to to remediate customer issues and provide the most appropriate solutions for inquiries.
- Developed, implemented and monitored programs to maximize customer satisfaction and improved service quality to avoid company risk.
- Informed customers about all product lines and services offered by company.
Shift Manager
Saladworks
Middletown, DE
03.2012 - 10.2014
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Optimized profits by controlling food, beverage and labor costs daily.
- Built revenue by delivering innovative catering services, leading region in catering sales.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Warehouse Worker
Amazon
New Castle , DE
10.2011 - 12.2011
- Shrink-wrapped and labeled customer orders and moved to loading dock staging area using electronic pallet jack or walkie-rider equipment.
- Reported any damaged products or safety hazards to immediate supervisor.
- Conducted inventory transactions using scanner gun.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) - Architectural Drafting Technology
Delaware Technical Community College
Dover, DEHigh School Diploma -
Middletown High School
Middletown, DE08.2011
Skills
- Marketing tactics
- Labor relations
- Talent development
- Strong computer skills
- Proficient Typing [57-60 WPM]
- Time Management
Timeline
Production Operator
Hart Print Inc
04.2024 - Current
Warehouse Worker
Sardo And Sons Warehousing
07.2022 - 03.2024
Manager
Any Garment Cleaners
01.2020 - 04.2021
Billing Assistant Supervisor
Discover Financial Services, DFS
11.2018 - 04.2020
Billing Assistant Account Specialist
Discover Financial Services, DFS
07.2015 - 08.2017
Customer Service Account Specialist
Discover Financial Services, DFS
11.2014 - 07.2015
Shift Manager
Saladworks
03.2012 - 10.2014
Warehouse Worker
Amazon
10.2011 - 12.2011
Some College (No Degree) - Architectural Drafting Technology
Delaware Technical Community College
High School Diploma -
Middletown High School
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