Timothy Johnson Jr

General Manager

Burger King

04.2022 - Current

Interacted well with customers to build connections and nurture relationships.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Managed purchasing, sales, marketing and customer account operations efficiently.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trained and guided team members to maintain high productivity and performance metrics.
Developed and implemented strategies to increase sales and profitability.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Implemented operational strategies and effectively built customer and employee loyalty.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Reported issues to higher management with great detail.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Formulated policies and procedures to streamline operations.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.

Warehouse Supervisor

Courier Express

02.2021 - 04.2022

General Manager

Zaxbys

05.2016 - 03.2021

Interacted well with customers to build connections and nurture relationships.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics.
Developed and implemented strategies to increase sales and profitability.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Summary

Overview

Work History

General Manager

Warehouse Supervisor

General Manager

Education

Diploma - Gender Studies

Skills

Timeline

General Manager

Warehouse Supervisor

General Manager

Diploma - Gender Studies

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