Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Jonson

Las Vegas,NV

Summary

Dynamic General Manager with a proven track record at Domino's Pizza, excelling in operations management and team leadership. Expert in training and development, I foster high employee satisfaction while driving sales growth. Adept at problem resolution, I cultivate strong client relationships, ensuring long-term loyalty and success.

Overview

20
20
years of professional experience

Work History

General Manager

Domino's Pizza
07.2018 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Loyalty Representative

Sutherland Global
01.2018 - 05.2018
  • Coordinated special events exclusive to loyal customers as a means of expressing gratitude for their continued support.
  • Enhanced customer loyalty by providing exceptional service and addressing concerns promptly.
  • Utilized data analysis tools to monitor program effectiveness and identify areas for future improvement.
  • Consistently met or exceeded performance metrics related to customer satisfaction, call handling time, and issue resolution rates.

Experience Champion

C3 Customer Contact Channels
08.2017 - 01.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Cashier

Party City
05.2017 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Furniture Service Associate

Williams-Sonoma
10.2015 - 05.2017
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.

Stocker

PetSmart Charities
07.2015 - 10.2015
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.

Sales Associate

Pier One Imports
07.2014 - 05.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Support Team Lead

APAC Customer Services
06.2011 - 05.2013
  • Reduced response times for client inquiries by optimizing team workflows and communication channels.
  • Managed workload distribution effectively, ensuring timely resolution of tickets while maintaining a balanced workload for all team members.
  • Collaborated with cross-functional teams to address systemic issues affecting overall customer experience.
  • Spearheaded the adoption of new technologies and tools to optimize support operations, increasing efficiency, and reducing response times.
  • Developed training programs for new hires, resulting in increased team efficiency and productivity.
  • Championed process improvements that led to increased efficiency within the support department.
  • Proactively identified potential problems through trend analysis on customer feedback data, mitigating negative impact on user experience.

Merchandise and Customer Associate

Sears
08.2009 - 07.2011
  • Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
  • Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Stretching beyond assigned duties when needed for smooth business operations.
  • Enhanced customer satisfaction by providing timely and accurate product information.
  • Processed purchases and handled payment transactions using POS system.
  • Contributed to inventory management, ensuring optimal stock levels and minimal waste.

Associate Manager

Build-A-Bear
06.2005 - 11.2008
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.

Education

Bachelor of Science - Business Administration And Management

University Of Phoenix
Las Vegas, NV
08-2025

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Staff management
  • Customer relations
  • Training and development
  • Staff training/development

Timeline

General Manager

Domino's Pizza
07.2018 - Current

Loyalty Representative

Sutherland Global
01.2018 - 05.2018

Experience Champion

C3 Customer Contact Channels
08.2017 - 01.2018

Cashier

Party City
05.2017 - 08.2017

Furniture Service Associate

Williams-Sonoma
10.2015 - 05.2017

Stocker

PetSmart Charities
07.2015 - 10.2015

Sales Associate

Pier One Imports
07.2014 - 05.2015

Support Team Lead

APAC Customer Services
06.2011 - 05.2013

Merchandise and Customer Associate

Sears
08.2009 - 07.2011

Associate Manager

Build-A-Bear
06.2005 - 11.2008

Bachelor of Science - Business Administration And Management

University Of Phoenix

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