Timothy Jordan
Toledo,OH
Summary
Experienced emergency communications professional with 28 years of progressively responsible service and a strong track record in training, policy development, and multi-agency coordination. Dynamic and experienced emergency communications professional with 28 years of progressively responsible service and a strong track record in training, policy development, and multi-agency coordination
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Lucas County 911 Regional Council of Governments
10.2021 - Current
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Excellent communication skills, both verbal and written.
- Delivered structured on-the-job training for newly hired call takers and law telecommunicators, ensuring competency, performance consistency, and adherence to agency protocols.
- Facilitated three multi-week training classes for dispatcher and call-taker groups, demonstrating leadership in curriculum planning, instruction, and trainee evaluation.
Communication Training Coordinator/Dispatcher II
University of Toledo Police Dept
09.1997 - 10.2021
- Authored dispatch training manual, developed training program, including interactive forms, such as daily observation reports, training tracking, standardized evaluation guidelines, and set expectations for all newly onboarded employees.
- Selected trainers and monitored training for trainees through all phase. Set expectations for both trainers and trainees.
- Assisted in interviewing and assessing candidates for dispatcher and police officer roles, contributing to improved hiring accuracy and team fit.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Acted as Assistant Terminal Agency Coordinator for NORIS/LEADS and NCIC.
- Designed the agency’s warrant-entry workflow and drafted the policies governing its use, strengthening reliability and reducing errors.
- Developed and drafted operational policies to improve consistency, compliance, and clarity across call-taking and dispatch functions.
- Trained and mentored more than 20 new personnel.
Part-Time Dispatcher
Village of Ottawa Hills Police Dept
2006 - 05.2015
- Reduced risks and emergency response issues by observing public safety field units.
- Assisted callers in emergency situations with appropriate information and support.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Handled dual-discipline dispatch operations (police and fire), prioritizing calls and directing appropriate units to critical situations.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Education
Associate of Science - Criminal Justice
University of Toledo
Toledo01-2000
Ohio Peace Officer Training Academy (OPOTA) Cert. - Police Academy
University of Toledo
Toledo01-1996
High School Diploma -
Willard High School
Willard06-1995
Skills
- Emergency management
- Multi-agency coordination
- Training and education
- Policy writing and program development
- Coaching and mentoring
- Performance evaluation
- Compliance and quality assurance
- Communications training officer
- Public safety telecommunicator (PST)
- Operation of CentralSquare CAD
- LEADS/NCIC/NORIS ATAC
- Operation of CRS report system
Certification
- APCO Communications Training Officer
- APCO Public Safety Telecommunicator
- Multiple professional development and emergency communications training certificates (detailed list available upon request)
Timeline
911 Public Safety Telecommunicator
Lucas County 911 Regional Council of Governments
10.2021 - Current
Communication Training Coordinator/Dispatcher II
University of Toledo Police Dept
09.1997 - 10.2021
Part-Time Dispatcher
Village of Ottawa Hills Police Dept
2006 - 05.2015
Associate of Science - Criminal Justice
University of Toledo
Ohio Peace Officer Training Academy (OPOTA) Cert. - Police Academy
University of Toledo
High School Diploma -
Willard High School
Awards
Award for Exemplary Service 2015 - University of Toledo Police Dept
Award for Exceptional Services 2000 - University of Toledo Police Dept