Timothy Kaltsas
Folsom,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Pair this with a strong management background and you have an employee with a "big picture" understanding and a hunger to drive himself as well as fellow employees towards further growth and success.
Overview
14
14
years of professional experience
Work History
Tow Service, Dispatch/Driver Support, Long Haul Team Lead
AAA of Northern California
06.2021 - Current
- Maintained connections with clients through proactive communication, supporting lead generation and partner satisfaction.
- Retrieved information and performed data entry using appropriate computer programs.
- Increased project success rates through effective team management and timely communication with affiliates.
- Managed fleet dispatching for AAA of Northern Ca.
- Supported continuous improvement initiatives by analyzing data trends and recommending procedural adjustments for enhanced efficiency.
- Established strong relationships with vendors to leverage external resources effectively in support of project goals.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Transport Driver
MediCab Non-Emergency Medical Transportation
05.2018 - 06.2021
- Maintain rigorous schedule
- Actively seek out potential problems and solve them preemptively
- Inspect and maintain van equipment
- Keep noted record of vehicle wear and tear, and maintenance needs
- Keep close communications with employers and team members
- Assess and carry out required procedures in all emergency situations.
Security Guard/Bouncer
Folsom Hotel Saloon
04.2017 - 05.2018
- Controlled large crowds
- Collected cover charges
- Exerted extreme de-escalation skills
- Cleaned, stocked and maintained bar after hours.
Co-Owner, Store Manager, Chief Technician
Red Shoe Rescue
03.2012 - 02.2017
- Marketing, website design, brand design, social media management, storefront design
- Fostered and maintained relationships with multiple vendors and suppliers
- Exceeded in customer de-escalation and customer satisfaction
- Inventory management and order fulfillment
- Excelled in training development, new hire training
- General repairs, troubleshooting, software diagnostics
- Performed advanced hardware repairs including micro soldering at board level
- Created all company repair manuals and training materials
- Responsible for efficient operation of all tools, systems, and P.O.S
- Systems
- Saw every project through from intake, inspection, repair, to finished product.
Field Technician
ServPro of Fair Oaks/Folsom
07.2012 - 06.2013
- Performed commercial and residential fire and water damage restoration
- Worked within strict State regulations and company standards
- Extensive record keeping of each jobsite
- Worked with many pieces of specialty equipment and diagnostic tools
- Performed heavy demolition of damaged materials
- Packed, inventoried, managed transport and storage of contents of every job site
- Worked well under high stress and deadlines.
CSM (Customer Service Manager)
Wal-Mart Supercenter
08.2010 - 06.2012
- Managing the opening and closing routines for the front of store
- Handled daily accounting and scheduling
- Trained new employees on P.O.S
- Operations
- General Management of front-end store functions
- Handled all monies of every register and safe
- Performed regular audits of every register
- Promoted twice, from Cashier, to Layaway Manager, to Customer Service Manager.
Education
Attained Bureau of Security and Investigative Services (BSIS) Guard Card - Security And Protective Services
Online Certification Services (OCS)
Sacramento, CA04.2017
MASTER: Micro Soldering Master Class -
Cellular Telecommunications Industry Association (CTIA)
Las Vegas, NV09.2016
Class of 2008 -
Bella Vista High School
Fair Oaks, CA05.2008
Skills
- Establishing Strategic Partnerships
- Inventory and Supply Management
- Cross Platform Software Integration
- Training Development and Deployment
- Customer Conflict Resolution
- Technical Support and IT Skills
- Cold Calling, Lead Generation & Sales
- Data Entry
- Customer Focus
- Performance monitoring
- Coaching and Mentoring
- Creating sales strategies
Hobbies and Interests
- Fine Woodworking
- Automotive Repair
- Avid Musician
Timeline
Tow Service, Dispatch/Driver Support, Long Haul Team Lead
AAA of Northern California
06.2021 - Current
Transport Driver
MediCab Non-Emergency Medical Transportation
05.2018 - 06.2021
Security Guard/Bouncer
Folsom Hotel Saloon
04.2017 - 05.2018
Field Technician
ServPro of Fair Oaks/Folsom
07.2012 - 06.2013
Co-Owner, Store Manager, Chief Technician
Red Shoe Rescue
03.2012 - 02.2017
CSM (Customer Service Manager)
Wal-Mart Supercenter
08.2010 - 06.2012
Attained Bureau of Security and Investigative Services (BSIS) Guard Card - Security And Protective Services
Online Certification Services (OCS)
MASTER: Micro Soldering Master Class -
Cellular Telecommunications Industry Association (CTIA)
Class of 2008 -
Bella Vista High School
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