Results-driven manager with extensive experience in customer service, public relations, and philanthropy. Proven expertise in human resources functions, including employee hiring, training, and retention strategies. Strong background in organizational structuring, policy development, and benefits administration, ensuring legal compliance. Recognized for exceptional problem-solving and conflict management skills, enhancing operational efficiency across diverse industries.
Overview
38
38
years of professional experience
Work History
HR Director / IVH-Q
State Of Illinois Department Of Veterans Affairs
Quincy, Illinois
03.2025 - Current
Formulated and executed HR policies for veterans' programs and services.
Manage and interpret contracts for nine state unions, predominantly within state facilities
Developed and implemented HR policies for veterans' programs and services.
Coordinated recruitment efforts to attract qualified candidates for veteran support roles.
Managed employee onboarding processes, ensuring compliance with state regulations.
Facilitated training sessions on diversity and inclusion for staff members.
Advised management on employee relations issues and conflict resolution strategies.
Collaborated with stakeholders to enhance workplace culture within the department.
Managed payroll processing activities including timesheets, garnishments, tax withholding calculations.
Conducted employee orientation programs to introduce new hires to company policies and procedures.
Advised senior management on labor relations issues such as collective bargaining agreements and contract negotiations.
Coordinated recruitment efforts with hiring managers to fill vacant positions.
Created, implemented, and maintained a performance management system for all employees.
Participated in industry-related conferences or seminars to stay abreast of changes in labor legislation or best practices related to human resources management.
Maintained personnel records according to federal and state guidelines while ensuring confidentiality of information.
Analyzed employee turnover data to identify trends or areas needing improvement in retention efforts.
Implemented diversity initiatives designed to promote an inclusive work environment where everyone is respected regardless of race, gender identity and expression or sexual orientation.
Assisted with workers' compensation claims investigations by gathering evidence related to incidents or injuries reported by employees.
Collaborated with other departments to support their business objectives through effective HR initiatives.
Developed strategies for improving organizational development activities including succession planning and career pathing initiatives.
Facilitated employee dispute resolution processes by providing mediation services when necessary.
Identified opportunities for process improvement within the HR department based on feedback from internal stakeholders.
Reviewed job descriptions for accuracy and relevance to ensure legal compliance.
Researched applicable employment laws and regulations to ensure best practices were followed in areas such as wage and hour law, equal opportunity employment, harassment prevention.
Prepared reports detailing various aspects of human resources operations such as staffing levels, salary ranges, compensation plans.
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Directed HR programs, policies and processes to improve operational efficiency.
Recruited new employees and built relationships, driving visibility.
Worked with management to create performance measurement, employee development and employee compensation strategies.
Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
Used data and analytics to improve company processes for recruitment, selection and onboarding.
Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
Achieved hiring levels unmatched in years with 150% increase
Educator / Trainer
Blessing Health System/ Denman
Quincy, Illinois
10.2020 - 03.2025
Updated hiring procedures and policies to enhance compliance with facility regulations.
Accessed, planned, implemented, and evaluated programs for new and established employees.
Designed curriculum and learning materials to enhance training effectiveness.
Corrected substandard performance through individualized training sessions and educational resources.
Cultivated a positive, responsive work environment, enhancing employee satisfaction and retention rates by 25%.
Systematically collected data and assessed action plans to limit production disruptions, resulting in 18% reduction in overtime.
Innovative classroom interactive style CBL training leading to early plant-wide compliance and distribution across multiple hospital areas
Developed curricula designed to assess employee strengths, weaknesses, safety awareness, and progress
Coaches, educates, and collaborates with more than 90 employees on a daily basis
Manager / Safety Compliance / Production Officer
Quincy Media / QNI
Quincy, Illinois
02.1988 - 10.2020
Oversaw daily operations and staff performance in a fast-paced media environment.
Managed budgets and resource allocation for various projects and initiatives.
Developed training programs to enhance employee skills and operational effectiveness.
Collaborated with departments to streamline processes and improve workflow efficiency.
Fostered a positive work culture through open communication and employee engagement initiatives.
Coached, mentored and trained team members in order to improve their job performance.
Trained employees on additional job positions to maintain coverage of roles.
Established processes to ensure efficient workflow throughout the organization.
Ensured compliance with industry regulations and company policies.
Developed and implemented strategic plans to achieve company objectives.
Facilitated communication between departments to streamline production efforts.
Implemented lean manufacturing strategies, reducing outside costs by 12%.
Enhanced in-house resources through an 8% improvement in efficiency.
Reduced defect rate by 20% across production departments.
Enhanced employee retention rates by 9% through targeted initiatives.
Long-range capital upgrades forecasting, producing $200,000 savings on acquisitions and inventory supplies
Contract negotiation with vendors, unions, bulk suppliers, and raw material procurement
Maintenance strategy for equipment, including predictive and preventive measures
Education
Business Communication
John Hopkins/ JWCC
Skills
Policy writing
Employee onboarding
Labor relations
Conflict resolution
Diversity initiatives
Recruitment strategies
Performance management
Compliance auditing
Employee engagement
Analytical thinking
Training development
Team leadership
Workforce planning
Stakeholder collaboration
Organizational development
Organizational culture
Succession planning
HR budgeting
Benefits administration
Career development
ADA compliance
Employee recognition
Employee retention
Compliance management
Retention strategies
Talent management
Salary benchmarking
Exit interviews
Staffing models
Internal communications
Performance appraisals
Union negotiations
Diversity and inclusion
Coaching and mentoring
Affirmative action
Benefits and compensation management
Job analysis
Background checks
HR policies development
Affiliations
Community volunteering, eldership prayer group, youth coaching