Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Kennedy

Murrieta,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Field Service Technician

CVS Pharmacy
Murrieta, CA
08.2021 - Current
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Tracked service requests through a ticketing system such as Remedy or Service Now.
  • Responded promptly to emergency service requests from clients.
  • Resolved hardware issues including replacing parts as necessary.
  • Performed system backups and restores as required.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Provided technical support to users via telephone or remote access.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.

Bench Technician

CVS Pharmacy
Twinsburg, OH
04.2019 - 08.2021
  • Performed quality control checks on finished products prior to shipment.
  • Kept accurate records of all work performed in a timely manner.
  • Identified opportunities for process optimization through data analysis.
  • Maintained inventory of spare parts for laboratory equipment.
  • Trained new technicians on proper use of test equipment and safety procedures.
  • Ensured work area cleanliness and safety, preventing accidents and maintaining a professional environment.
  • Installed and configured hardware components such as motherboards, memory modules, hard drives, processors, power supplies, and other related parts.
  • Performed troubleshooting and repairs on a variety of electronic equipment, including computers, servers, and peripherals.
  • Created detailed reports documenting repair procedures performed on each machine serviced.

Lead Repair Technician

Regency Technologies Inc.
Stow, OH
04.2015 - 04.2019
  • Developed repair procedures and processes based on customer feedback and industry standards.
  • Conducted training for technicians on repairs, safety protocols, and quality assurance practices.
  • Researched latest trends in technology related to repairing equipment or products.
  • Maintained detailed records of all work performed including labor hours, parts used, tests run.
  • Monitored inventory levels of spare parts and tools needed for repairs, ordering new items as necessary.
  • Repaired broken components using a combination of hand tools and power tools.

Overnight Maintenance Associate

McDonald's
Kent, OH
09.2016 - 09.2017
  • Swept and mopped floors in high-traffic areas.
  • Followed all safety protocols when handling hazardous materials or chemicals.
  • Reported any damages or maintenance issues to supervisor immediately.
  • Assisted with snow removal operations during winter months.
  • Assisted with minor plumbing repairs such as clogged toilets or sinks.
  • Responded promptly to emergency clean-up requests from staff members.
  • Cleaned windows, walls, ceilings, doors, door frames, baseboards.
  • Transported waste to designated disposal sites.
  • Stocked restrooms with necessary supplies.
  • Emptied trash receptacles and recycling bins.

Store Manager

Russel Cellular
Akron, OH
06.2014 - 04.2015
  • Performed inventory control activities such as counting merchandise, reconciling discrepancies between physical counts and computer records.
  • Participated in weekly team meetings to discuss strategies for improving customer service.
  • Processed returns and exchanges according to company policy.
  • Utilized upselling techniques to increase customer satisfaction and revenue.
  • Handled customer complaints professionally and efficiently.
  • Managed opening and closing duties such as setting alarm systems, locking doors.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.

Store Manager

RadioShack
Ravenna, OH
06.2013 - 06.2014
  • Created weekly work schedules for store personnel.
  • Resolved customer complaints in a timely manner.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Performed regular price checks to ensure competitive pricing.
  • Developed strategies to maximize sales and profitability.
  • Monitored inventory levels and placed orders to restock shelves.
  • Maintained accurate records of employee performance reviews.

Education

High School Diploma -

Mckinley High School
Niles, OH
05-2009

Vocational School - Information Technology

Trumbull Career And Technical Center
Warren, OH
05-2009

Bachelor of Science - Computer Science

Colorado Technical University
Colorado Springs, CO

Skills

  • Verbal Communication
  • Task Prioritization
  • Remote Office Availability
  • Attention to Detail
  • Problem-Solving
  • Maintenance & Repair

Timeline

Field Service Technician

CVS Pharmacy
08.2021 - Current

Bench Technician

CVS Pharmacy
04.2019 - 08.2021

Overnight Maintenance Associate

McDonald's
09.2016 - 09.2017

Lead Repair Technician

Regency Technologies Inc.
04.2015 - 04.2019

Store Manager

Russel Cellular
06.2014 - 04.2015

Store Manager

RadioShack
06.2013 - 06.2014

High School Diploma -

Mckinley High School

Vocational School - Information Technology

Trumbull Career And Technical Center

Bachelor of Science - Computer Science

Colorado Technical University

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Timothy Kennedy