Timothy Kent
Antioch,CA
Summary
Committed Broadband Technician with in-home service integration knowledge and equipment troubleshooting expertise built over 18 years in technician roles. Personable and focused on delivering exceptional customer service to positively contribute to the infrastructure technical team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Broadband Technician
Astound Broadband
05.2006 - Current
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Trained new employees to properly perform installations and repairs.
- Utilized industry equipment to analyze, identify and resolve technical problems.
- Provided customer with information and requirements for all services.
- Installed wiring, cabling and networking hardware on customer premises.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Researched and recommended network and data communications hardware and software.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Broadband Technician
Digital Green
06.2014 - 04.2016
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Installed wiring, cabling and networking hardware on customer premises.
Education
High School Diploma -
Mountain View High School
Orem, UT05.1984
Skills
Bucket Truck Operator
Pole climbing
Fiber premise tech
Computer skills
Customer service
Digital signal analysis
Certification
Broadband Technician,
Data Technician
Timeline
Broadband Technician
Digital Green
06.2014 - 04.2016
Broadband Technician
Astound Broadband
05.2006 - Current
High School Diploma -
Mountain View High School
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