Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Timothy Ketcham

Fruitland ,MD

Summary

Accomplished General Manager and member of the Senior Leadership Team with a proven track record at Legum & Norman, Inc., excelling in operations management and team leadership. Spearheaded initiatives that significantly enhanced operational efficiency and community satisfaction. Skilled in budget development and relationship building, achieving notable improvements in financial performance and customer retention.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager

Legum & Norman, Inc.
06.2021 - Current
  • Managed budget implementations, employee evaluations, and contract details.
  • Championed continuous improvement initiatives that enhanced operational performance across all areas of responsibility.
  • Interacted well with residents and vendors to build connections and nurture relationships.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability to the community.
  • Managed a diverse team of professionals and community volunteers, fostering a positive work environment and high employee and volunteers satisfaction.

Community Manager

HPS Management
01.2019 - 06.2021
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved resident complaints and inquiries, maintaining high satisfaction.
  • Collaborated with cross-functional teams, optimizing initiatives that supported community engagement.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.

General Manager

Community Assocation Services, Inc.
11.2015 - 12.2018
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall priorities of the Developer and Board of Directors.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Managed community within established cost constraints.
  • Implemented property management systems to support community and expertly handle diverse needs.
  • Created policies and procedures for successful community management.

General Manager

Legum & Norman, Inc.
03.2008 - 11.2015
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase resident satisfaction while aligning with developer goals.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Evaluated property conditions and recommended improvements.

Education

No Degree - Buisness

The University of West Florida
Pensacola, FL

Skills

  • Leadership and team building
  • Operations Management
  • Team Leadership
  • Relationship Building
  • Staff training/development
  • Verbal and written communication
  • P&L Management
  • Budget Development
  • Client Relations
  • Customer Retention
  • Vendor relationships

Certification

  • Professional Community Association Manager (PCAM), Community Association Institute - Current
  • Association Management Specialist (AMS), Community Association Institute - Current
  • Certified Manager of Community Associations (CMCA) Community Association Institute - Current


Additional Information

Honorable Discharge - United States Marine Corps Reserve - 1989 to 2005

Rank of Staff Sergeant - Miliary Police Police Watch Commander, Marine Corps Air Station, Beaufort, SC


Former Board Member - Fruitland Little League

Former Committee Chair & adult leader- BSA Troop 185, Salisbury, MD

Current adult leader - Appalachia Service Project - St. Francis De Sales Catholic Church, Salisbury, MD

Timeline

General Manager

Legum & Norman, Inc.
06.2021 - Current

Community Manager

HPS Management
01.2019 - 06.2021

General Manager

Community Assocation Services, Inc.
11.2015 - 12.2018

General Manager

Legum & Norman, Inc.
03.2008 - 11.2015

No Degree - Buisness

The University of West Florida

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Timothy Ketcham