Timothy Kind

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Operated vehicle safely in highly congested areas with no traffic violations.

• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
• Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend and holiday shifts.
• Self-motivated, with a strong sense of personal responsibility.

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Set and achieved company defined sales goals.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• Directed logistics coordination, contract management, strategic commodity planning, transportation relationship management, and procurement management for 250+ transportation contracts.
• Tracked, analyzed, and reported Monthly Transporter Report cards and Quarterly, Semi-Annual, and Annual business reviews with transporters while streamlining contract-relation communications to ensure contractual compliance.
• Led RFQ on small parcel transportations equal to $25M in expenditure while onboarding less-than-truckload transporters in Canada through strategic A3 problem application, achieving $250K+ in cost savings.
• Standardized a Transporter Business Review Process that improve transporter-base while enabling SBU-specific solutions, including high-volume parcel through volume range to support RS, TS, and Commercial HVAC FB.

• An Electrical/Electronics Manufacturing business with over 28,000 employees specializing in advancing the quality of life by creating and sustaining safe, comfortable and efficient environments with approximately $15.7B in annual revenues.

• Evaluated the procurement needs of each department, plan procurement processes, identify cost-effective and efficient acquisition methods, and provided contract administration support.
• Managed business transition across the entire company that led to $2M+ in annual transportation savings, playing a critical role in contract management and negotiations.
• Strategized to capitalize on process improvements and cost reductions through cost/service performance tracking across all company contracted transporters, achieving $1.2M+ in annual savings with intra-Canadian LTL rate savings of $125K+.
• Played a critical role in the integration and merger of all Trane/Ingersoll Rand LTL agreements under a single tariff to achieve $350K+ in annual savings through RFQ process management.
• Adapted The Trane Company transportation performance metrics model across all Ingersoll Rand North America, overseeing Quarterly and Annual business reviews to drive a 6% increase in year-over-year efficiency.

• Created or revised standard operating procedures for logistics processes.
• Monitored industry trends, standards and practices to identify developments in logistics planning or execution.
• Led monthly transporter service metric development, internal analysis tool design, and KPI development for Commercial HVAC and Parts sectors to the top 80% of locations according to expenditure. This held transporters accountable to key performance indicators critical to customer service.
• Oversaw project management of two Six Sigma Green belt Projects within time and budget constraints, successfully reducing number of denied freight claims to increase paid ratio from 50% to 70%+ on filed claims.
• Delivered a Green Belt Project to streamline pool distribution point vs. direct shipping decisions. This provided a tool to determine the best cost and service mode of transportation to meet customer delivery needs.

• A Heating, Ventilating, and Air-conditioning Manufactured with over 29,000 employees specializing in advancing the quality of life by creating and sustaining safe, comfortable and efficient environments with approximately $8.0B in annual revenues.

Experience in negotiations, logistics, procurement, leadership, Sales and team management for United Parcel Service, DHL Airways and JC Penney; documented experience in the, Managed 50 unionized employees and performance evaluations at United Parcel Service.