Summary
Overview
Work History
Skills
Timeline
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Timothy Kling

Conway,SC

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.

Overview

39
39
years of professional experience

Work History

Gate and Ticket Counter Agent

Piedmont Airlines
03.2020 - Current
  • Provided expert product knowledge to customers, guiding them toward informed purchasing decisions.
  • Assisted in training new team members, resulting in improved performance and increased productivity.
  • Handled customer complaints professionally, resolving issues to maintain positive client relationships.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Ticket sales and rescheduling reservations
  • Boarding flights in efficient manner to meet departure times
  • Meeting incoming flights
  • Baggage office agent, assisting in relocating lost luggage.

Owner

The Yum Yum Shop
05.2016 - 01.2020
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Regional Operations Manager

HH Brown/DBA Super Shoes Stores
04.1985 - 05.2016
  • Responsible for operation of 20 retail stores, overseeing 2 district managers
  • Physical store safety and maintenance
  • Procuring lawn care, parking lot, hvac maintenance
  • New store openings and store set ups
  • Hiring/training managers and staff
  • Store presentation including planograms and seasonal resets
  • Planning payroll budgets and store manager meetings.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
  • Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
  • Developed processes to save on costs and prevent losses.
  • Managed budgets and financial reporting for region, providing accurate forecasts and identifying areas for potential savings.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.

Skills

  • Inventory Monitoring
  • Outstanding communication skills
  • Asset Management
  • Customer Service Management

Timeline

Gate and Ticket Counter Agent

Piedmont Airlines
03.2020 - Current

Owner

The Yum Yum Shop
05.2016 - 01.2020

Regional Operations Manager

HH Brown/DBA Super Shoes Stores
04.1985 - 05.2016

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Timothy Kling