Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional skillsets
References
Timeline
Generic

Timothy Knight

Pittsburgh,PA

Summary

Seasoned Manager with substantial experience in onboarding, hiring and retaining workforce. Also, strong resolution and retention skillsets for generating and maintaining customer databases. Known for strong leadership skills, innovative problem-solving abilities, and commitment to continuous process improvement. Previous roles have included significant contributions to workforce expansion, diversity initiatives, and hiring efficiencies.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Recruiting Manager

zTrip
Pittsburgh, PA
04.2017 - Current
  • Managed the full-cycle recruitment process including sourcing, interviewing, reference checks, offer negotiation and onboarding activities.
  • Participated in career fairs or other recruiting events.
  • Provided feedback to applicants throughout the recruitment process.
  • Conducted exit interviews for departing employees in order to gain insights about their experiences at the company.
  • Designed employee referral programs that encouraged existing employees to refer qualified candidates.

Owner

TimLyn Communications
Pittsburgh, PA
03.2011 - 11.2015
  • Developed strategic plans to increase profitability and efficiency.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Monitored performance of personnel against goals set forth by the company.

Asst GM

Keystone Health Club
Turtle Creek, PA
06.2006 - 07.2010
  • Managed human resources functions such as hiring, training, onboarding and employee relations.
  • Provided guidance on resolving customer issues promptly and professionally.
  • Participated in industry events to network with other professionals in the field.

Membership Director

Oxford Athletic Club
Pittsburgh, PA
07.2001 - 03.2005
  • Developed and implemented new member recruitment initiatives.
  • Organized special events aimed at engaging current members as well as attracting prospective ones.
  • Assisted with the development of marketing materials to promote membership benefits.

Sales

MCIWorldCom
Pittsburgh, PA
10.1994 - 06.1999
  • Generated sales by executing sales cycle processes from prospecting to contract negotiations.
  • Attended sales meetings to discuss strategies for increasing sales volume.
  • Analyzed existing sales data to develop strategies for increasing sales volume.
  • Boosted monthly sales and exceeded lead conversion and sales goals.

Customer Service

PNC Bank
Pittsburgh, PA
06.1991 - 08.1994
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Identified opportunities for upselling additional products or services based on customer needs.

Assistant Manager

McDonald's Restaurant
Oakland, PA
09.1989 - 05.1991
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved conflicts between team members in an effective manner.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Supervisor

Key Belleville's
Freeport, PA
06.1983 - 05.1986
  • Managed team of four employees, ensuring high productivity and quality standards were met.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Tracked progress on projects and provided timely feedback to staff members.

Education

High School Diploma -

Leechburg Area High School
Leechburg, PA
06-1982

High School Diploma -

Lenape Vo-Tech School
Ford City, PA
06-1982

Skills

  • Business Administration
  • Customer Relationship Management
  • Customer Retention
  • Staff Supervision
  • Team training and development
  • Interpersonal Skills
  • Communication Skills
  • Employee Development

Certification

  • LMS Certified Instructor (Driver safety courses)
  • Q'Straint Certified Instructor (wheelchair securement)
  • NSC Certified Instructor (driver safety courses)

Languages

Spanish
Elementary

Additional skillsets

  • Public Speaking
  • Activities Coordinator (both professional and personal)

References

References available upon request.

Timeline

Recruiting Manager

zTrip
04.2017 - Current

Owner

TimLyn Communications
03.2011 - 11.2015

Asst GM

Keystone Health Club
06.2006 - 07.2010

Membership Director

Oxford Athletic Club
07.2001 - 03.2005

Sales

MCIWorldCom
10.1994 - 06.1999

Customer Service

PNC Bank
06.1991 - 08.1994

Assistant Manager

McDonald's Restaurant
09.1989 - 05.1991

Supervisor

Key Belleville's
06.1983 - 05.1986

High School Diploma -

Leechburg Area High School

High School Diploma -

Lenape Vo-Tech School

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Timothy Knight