Timothy Knox
Hutto,TX
Summary
Cyber Systems Operator with extensive experience with the US Air force, adept at troubleshooting and maintaining critical systems. Proven ability to enhance operational efficiency and provide exceptional technical support. Strong communication skills and a commitment to employee development ensure effective team collaboration and superior service delivery.
Overview
8
8
years of professional experience
Work History
Cyber Systems Operator
US Airforce, Lackland AFB
06.2025 - Current
- Operated and maintained cyber defense systems to protect critical military networks.
- Developed documentation for operational procedures and incident response plans.
- Provided technical support for system hardware and software, ensuring optimal performance of computer systems.
Radio Operator
US Army, Fort Richardson
07.2020 - 02.2025
- Responded quickly to emergency calls, ensuring timely support for personnel in the field.
- Operated radio communication systems for effective coordination in military operations.
- Maintained and tested equipment to ensure reliable communication during missions.
- Assisted in training new operators on equipment usage and standard operating procedures.
- Managed log entries of communications to maintain accurate records and reports.
Parking Transportation Officer
University Of Texas At Austin
Austin, Texas
04.2018 - 06.2020
- Enforced parking regulations across city areas and ensured compliance.
- Issued citations for parking violations and documented incidents accurately.
- Resolved customer complaints related to transportation services in a timely manner.
- Trained new staff on transportation protocols and safety regulations.
- Monitored vehicle maintenance to ensure safety and reliability.
IT HelpDesk
Austin Community College, Northridge
04.2018 - 09.2019
- Provided technical support to customers via phone, email and in-person.
- Responded to help desk tickets promptly to ensure timely resolutions.
- Assisted students and staff with troubleshooting various IT problems efficiently.
- Provided technical support for software and hardware issues at campus facilities.
Education
Tech School - IT Fundamentals
Air Force Tech School
Biloxi, MS03-2026
High School Diploma -
John B Connelly High School
Austin, TX06-2015
Skills
- Troubleshooting and Diagnostics
- Technical support
- Equipment maintenance
- Customer service
- Employee development
- Communication skills
Timeline
Cyber Systems Operator
US Airforce, Lackland AFB
06.2025 - Current
Radio Operator
US Army, Fort Richardson
07.2020 - 02.2025
Parking Transportation Officer
University Of Texas At Austin
04.2018 - 06.2020
IT HelpDesk
Austin Community College, Northridge
04.2018 - 09.2019
Tech School - IT Fundamentals
Air Force Tech School
High School Diploma -
John B Connelly High School