Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Timothy Kromer

Mechanicsville,VA

Summary

I really enjoy working with people to make sure they get what they need to complete whatever they my be working on. I strive to ensure that the customer leaves happy, and wanting to return based on friendly and knowledgeable service. I'm reliable and upbeat , successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

17
17
years of professional experience

Work History

Counter Salesperson/Machinist Apprentice

Citizen's Machine Shop
10.2014 - 03.2015
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Boosted sales revenue through effective upselling and cross-selling techniques.
  • Assisted in maintaining a well-organized merchandise display for easy customer browsing.
  • Enhanced team productivity by sharing product knowledge and expertise with colleagues.
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Managed inventory levels, conducting regular stock checks and placing orders as needed.
  • Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
  • Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
  • Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
  • Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
  • Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
  • Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
  • Kept abreast of new products and promotions within the company repertoire so as to offer timely suggestions tailored specifically towards individual client tastes.
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Finalized sales by completing payments and required paperwork.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Answered telephone calls to offer information and promote business products.
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Increased team productivity by collaborating with machinists and offering assistance when needed.
  • Contributed to a safe working environment by adhering to safety protocols and reporting potential hazards promptly.
  • Expanded skill set under machinist mentorship, learning advanced techniques for improved job performance.
  • Refined craftsmanship skills through hands-on practice with various machines including lathes, mills, grinders, and drill presses.

Aftermarket Performance Parts Sales

Performance Dynamics
06.2006 - 10.2014
  • Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
  • Managed inventory efficiently, ensuring optimal levels of in-stock items and minimizing backorders.
  • Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
  • Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms for the company.
  • Processed customer orders accurately and timely, improving overall satisfaction rates.
  • Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
  • Stayed current on industry trends and new product offerings, sharing knowledge with colleagues for continuous improvement.
  • Conducted regular inventory audits to maintain accurate stock levels and prevent discrepancies.
  • Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
  • Organized promotional events to showcase new products, driving increased interest from potential clients.
  • Maintained a clean and organized workspace, promoting an efficient working environment for all employees.
  • Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
  • Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
  • Proactively identified opportunities for process improvements within the parts department that led to increased efficiency.
  • Regularly reviewed competitors'' offerings in order to stay abreast of market trends and adjust pricing strategies accordingly.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Assisted customers in finding appropriate parts promptly.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Maintained extensive understanding of common problems and methods for repair.
  • Diagnosed malfunctions after looking at damaged unit in depth.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.

Tire Sales, and Installation

BJ"s Wholesale Club
04.2003 - 05.2006
  • Increased tire sales by implementing targeted marketing strategies and cultivating strong relationships with customers.
  • Developed customized tire solutions for clients, resulting in higher customer satisfaction and loyalty.
  • Managed inventory effectively to ensure optimal stock levels and minimize backorders or delays.
  • Streamlined sales processes, enhancing efficiency and productivity within the team.
  • Led a high-performing sales team, providing ongoing coaching and support to drive individual success.
  • Organized regular training sessions for staff on product knowledge, sales techniques, and customer service skills.
  • Reduced employee turnover rate by fostering a positive work environment and providing regular training opportunities.
  • Increased customer satisfaction levels by closely monitoring service quality and addressing issues promptly.
  • Managed staff scheduling to ensure adequate coverage during peak hours, minimizing overtime costs.
  • Implemented preventative maintenance programs to minimize equipment downtime and extend the lifespan of tools and machinery.
  • Established safety protocols to maintain a secure working environment, minimizing workplace accidents and injuries.
  • Mentored new employees, facilitating their transition into the workplace and boosting retention rates.
  • Resolved interpersonal conflicts between team members diplomatically, promoting collaboration and teamwork within the department.
  • Championed continuous improvement initiatives, identifying opportunities for streamlining workflows or enhancing service offerings to better meet customer needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.

Automotive Parts Salesperson

ZIP Corvette
01.1998 - 03.2003
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations on automotive parts.
  • Enhanced store inventory management by maintaining accurate records of products, ensuring timely reordering and minimizing stockouts.
  • Streamlined the ordering process for customers by implementing a user-friendly online catalog system, resulting in higher sales figures.
  • Developed long-lasting relationships with clients through excellent communication skills and consistent follow-ups, fostering loyalty and repeat business.
  • Improved overall store appearance by creating organized displays and regularly updating product signage, attracting more customers and increasing sales opportunities.
  • Facilitated seamless communication between warehouse personnel and front-end sales team, ensuring accurate and timely order fulfillment.
  • Utilized advanced inventory tracking software to monitor sales trends and anticipate future demand fluctuations, aiding in proactive stock management decisions.
  • Assisted customers in navigating warranty claims or returns processes by providing clear instructions and guiding them through necessary steps, resulting in a hassle-free experience.
  • Conducted regular competitor analysis to identify market gaps or emerging opportunities for new product offerings, maintaining the company''s competitive edge within the automotive parts sector.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Assisted customers in finding appropriate parts promptly.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Maintained extensive understanding of common problems and methods for repair.
  • Diagnosed malfunctions after looking at damaged unit in depth.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.

Education

GED -

Mechanicsville High School
7052 Mechanicsville Tpke, Mechanicsville, VA 23111
07.2005

Skills

  • Multitasking abilities
  • Positive attitude
  • Telephone etiquette
  • Sales techniques
  • Quick learner
  • Professionalism
  • Customer service
  • Active listening
  • Product knowledge
  • Organizational skills
  • Excellent communication
  • Attention to detail
  • Payment Processing
  • Store Organization
  • Inventory management
  • Customer Assistance
  • Product and Service Sales
  • Order Management
  • Cash Register Operation
  • Sales Floor Organization
  • Reliable and Responsible
  • Repair Cost Estimation
  • Positive Customer Engagement
  • Sales and Promotions
  • Customer Needs Assessment
  • Sales Records Management
  • Strong Communication and Interpersonal Skills
  • Building Customer Loyalty
  • Friendly and Helpful
  • Honest and Dependable
  • Item Ticketing and Pricing
  • Excellent Written and Verbal Communication
  • Brand Promotion
  • Exceeding Customer Expectations
  • Merchandise Receiving and Handling
  • Merchandise Recommendations

References

References available upon request.

Timeline

Counter Salesperson/Machinist Apprentice

Citizen's Machine Shop
10.2014 - 03.2015

Aftermarket Performance Parts Sales

Performance Dynamics
06.2006 - 10.2014

Tire Sales, and Installation

BJ"s Wholesale Club
04.2003 - 05.2006

Automotive Parts Salesperson

ZIP Corvette
01.1998 - 03.2003

GED -

Mechanicsville High School

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