Timothy Kromer
Mechanicsville,VA
Summary
I really enjoy working with people to make sure they get what they need to complete whatever they my be working on. I strive to ensure that the customer leaves happy, and wanting to return based on friendly and knowledgeable service. I'm reliable and upbeat , successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
17
17
years of professional experience
Work History
Counter Salesperson/Machinist Apprentice
Citizen's Machine Shop
301 W. Nine Mile Rd. Highland Springs, Va. 2307
10.2014 - 03.2015
- Increased customer satisfaction by providing personalized service and product recommendations.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Assisted in maintaining a well-organized merchandise display for easy customer browsing.
- Enhanced team productivity by sharing product knowledge and expertise with colleagues.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Kept abreast of new products and promotions within the company repertoire so as to offer timely suggestions tailored specifically towards individual client tastes.
- Restocked, rotated and visually merchandised products for maximum sales.
- Finalized sales by completing payments and required paperwork.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Increased team productivity by collaborating with machinists and offering assistance when needed.
- Contributed to a safe working environment by adhering to safety protocols and reporting potential hazards promptly.
- Expanded skill set under machinist mentorship, learning advanced techniques for improved job performance.
- Refined craftsmanship skills through hands-on practice with various machines including lathes, mills, grinders, and drill presses.
Aftermarket Performance Parts Sales
Performance Dynamics
7193 Stonewall Pkwy, Mechanicsville, VA 23111
06.2006 - 10.2014
- Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
- Managed inventory efficiently, ensuring optimal levels of in-stock items and minimizing backorders.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms for the company.
- Processed customer orders accurately and timely, improving overall satisfaction rates.
- Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
- Stayed current on industry trends and new product offerings, sharing knowledge with colleagues for continuous improvement.
- Conducted regular inventory audits to maintain accurate stock levels and prevent discrepancies.
- Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
- Organized promotional events to showcase new products, driving increased interest from potential clients.
- Maintained a clean and organized workspace, promoting an efficient working environment for all employees.
- Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Proactively identified opportunities for process improvements within the parts department that led to increased efficiency.
- Regularly reviewed competitors'' offerings in order to stay abreast of market trends and adjust pricing strategies accordingly.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Maintained extensive understanding of common problems and methods for repair.
- Diagnosed malfunctions after looking at damaged unit in depth.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Researched vehicles and parts via physical catalogs and electronic means.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Tire Sales, and Installation
BJ"s Wholesale Club
7260 Bell Creek Rd, Mechanicsville, VA 23111
04.2003 - 05.2006
- Increased tire sales by implementing targeted marketing strategies and cultivating strong relationships with customers.
- Developed customized tire solutions for clients, resulting in higher customer satisfaction and loyalty.
- Managed inventory effectively to ensure optimal stock levels and minimize backorders or delays.
- Streamlined sales processes, enhancing efficiency and productivity within the team.
- Led a high-performing sales team, providing ongoing coaching and support to drive individual success.
- Organized regular training sessions for staff on product knowledge, sales techniques, and customer service skills.
- Reduced employee turnover rate by fostering a positive work environment and providing regular training opportunities.
- Increased customer satisfaction levels by closely monitoring service quality and addressing issues promptly.
- Managed staff scheduling to ensure adequate coverage during peak hours, minimizing overtime costs.
- Implemented preventative maintenance programs to minimize equipment downtime and extend the lifespan of tools and machinery.
- Established safety protocols to maintain a secure working environment, minimizing workplace accidents and injuries.
- Mentored new employees, facilitating their transition into the workplace and boosting retention rates.
- Resolved interpersonal conflicts between team members diplomatically, promoting collaboration and teamwork within the department.
- Championed continuous improvement initiatives, identifying opportunities for streamlining workflows or enhancing service offerings to better meet customer needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Automotive Parts Salesperson
ZIP Corvette
8067 Fast Ln, Mechanicsville, VA 23111
01.1998 - 03.2003
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations on automotive parts.
- Enhanced store inventory management by maintaining accurate records of products, ensuring timely reordering and minimizing stockouts.
- Streamlined the ordering process for customers by implementing a user-friendly online catalog system, resulting in higher sales figures.
- Developed long-lasting relationships with clients through excellent communication skills and consistent follow-ups, fostering loyalty and repeat business.
- Improved overall store appearance by creating organized displays and regularly updating product signage, attracting more customers and increasing sales opportunities.
- Facilitated seamless communication between warehouse personnel and front-end sales team, ensuring accurate and timely order fulfillment.
- Utilized advanced inventory tracking software to monitor sales trends and anticipate future demand fluctuations, aiding in proactive stock management decisions.
- Assisted customers in navigating warranty claims or returns processes by providing clear instructions and guiding them through necessary steps, resulting in a hassle-free experience.
- Conducted regular competitor analysis to identify market gaps or emerging opportunities for new product offerings, maintaining the company''s competitive edge within the automotive parts sector.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Researched vehicles and parts via physical catalogs and electronic means.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Maintained extensive understanding of common problems and methods for repair.
- Diagnosed malfunctions after looking at damaged unit in depth.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Education
GED -
Mechanicsville High School
7052 Mechanicsville Tpke, Mechanicsville, VA 2311107.2005
Skills
- Multitasking abilities
- Positive attitude
- Telephone etiquette
- Sales techniques
- Quick learner
- Professionalism
- Customer service
- Active listening
- Product knowledge
- Organizational skills
- Excellent communication
- Attention to detail
- Payment Processing
- Store Organization
- Inventory management
- Customer Assistance
- Product and Service Sales
- Order Management
- Cash Register Operation
- Sales Floor Organization
- Reliable and Responsible
- Repair Cost Estimation
- Positive Customer Engagement
- Sales and Promotions
- Customer Needs Assessment
- Sales Records Management
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
- Friendly and Helpful
- Honest and Dependable
- Item Ticketing and Pricing
- Excellent Written and Verbal Communication
- Brand Promotion
- Exceeding Customer Expectations
- Merchandise Receiving and Handling
- Merchandise Recommendations
References
References available upon request.
Timeline
Counter Salesperson/Machinist Apprentice
Citizen's Machine Shop
10.2014 - 03.2015
Aftermarket Performance Parts Sales
Performance Dynamics
06.2006 - 10.2014
Tire Sales, and Installation
BJ"s Wholesale Club
04.2003 - 05.2006
Automotive Parts Salesperson
ZIP Corvette
01.1998 - 03.2003
GED -
Mechanicsville High School