Summary
Overview
Work History
Education
Skills
Amateur Chef
Travel
Volunteer Work
Timeline
Generic

Timothy Kuh

Spokane,WA

Summary

Ambitious and inspirational Director of Operations with over ten years of success in B2B and B2C designed programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Overview

19
19
years of professional experience

Work History

Director of Operations

Trilogy Consulting Group, LLC
07.2019 - Current
  • Management of all on-site business operations.
  • Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Development, implementation, and updates of all corporate policies and procedures.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Recruited by State of Washington to assist in identifying unclear or grey-area industrial policies and aided in amendment of policies.
  • Responsible for all hiring, coaching, and evaluation of employee performance, developing over 30 dependable, goal-oriented members across six departments.
  • Business strategy development focusing specifically on incentivizing opportunities increasing sales by more than 200%.
  • Increased output by 300% by analyzing productivity and implementing more efficient processes utilizing industrial technology.

Director of Operations

Silver Sands Distributors, LLC
06.2014 - 06.2019
  • Management of all business onsite operations, including purchasing, sales, marketing, website updates, human resources, customer relations, banking, budgeting and scheduling.
  • Development, implementation, and updates of all corporate policies and procedures.
  • Responsible for all hiring, training, coaching, and evaluation of employee performance, fostering cohesive team of 20 members across five departments.
  • Implemented new, and more efficient, inventory control system whereby eliminating redundancies and increasing productivity and reducing costs associated with monthly inventory audits.
  • Spearheaded new marketing campaign utilizing traditional methods as well as E-marketing techniques increasing sales by over 300% within first fiscal quarter of execution.
  • Directed design of company website, specialized online customer ordering platform, supervised service delivery structure, created program content, and up-to-date purchasable inventory.
  • Sourced, negotiated, and procured all products and equipment with statewide vendors while establishing excellent, long-term business relationships.

Operations Director

Triax Capital Management, Inc.
10.2004 - 06.2014
  • Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
  • Responsible for collaborations between management, government, brokers, CPAs, and attorneys to ensure successful product launch by scheduled target dates.
  • Managed approximately 50 incoming calls, emails and faxes per day from customers.
  • Assisted new partners with program planning by presenting profitable goals and forward-thinking objectives.
  • Procured or produced required resources, equipment, materials, and marketing information for investment meetings and seminars.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted in creation of new protocols and dialogue for customer relationship management.
  • Assisted in development and implementation of corporate standard operational procedures creating more streamlined internal structure for successful, unified team.
  • Oversight of project completion according to set goals.
  • Responsible for detailed monthly project reporting and budgeting.

Education

MBA - Business Administration

Gonzaga University
Spokane, WA
2008

OSD Zertifikat C1 - Language, Literature & Linguistics

ActiLingua Academy University of Vienna
Vienna, Austria
2006

Bachelor of Arts - International Affairs & Business

Eastern Washington University
Cheney, WA
2004

Skills

Flexible Personal Style

  • Highly effective leadership, communication, inspirational skills, and interpersonal style, which led to 97% employee retention ratio

Critical Thinking

  • Considerable background in fostering strategies for continually improving operations, delivering quality service, and instigating momentum through potent “Team-Task” communication strategies

Diversity of Expertise

  • Management expertise derived from leading commercial ventures in Purchasing and Sales, Marketing, Operations, Customer Service, and Customer Relations

Improver of Productivity

  • Exceed department productivity goals through the establishment of best practices to increase employee output, better communication of objectives and introduction of compensation plans to reward high-performers

Tasking Team to Talent

  • Building, leading and succeeding with many diverse teams, from employees, colleagues, Software Developers, vendors, Sales teams, and clients to formulate a win-win environment fostering group accountability and team strategy

Adaptive Operations

  • Ability to plan, train, prioritize, delegate, and instigate momentum with highly skilled, cross-functional teams in the design, development, and launch of leading-edge solutions, structured by a total quality focus for delivering superior service

Technical Proficiency

  • Microsoft 365 Programs - Word, Excel, PowerPoint, Outlook, Teams, OneDrive, and SharePoint
  • Performance Metrics - Teamflect and Lattice
  • Customer Relationship Management (CRM) - Monday
  • Business to Business (B2B) and Business to Customer (B2C) knowledge and experience
  • Point of Sales (POS) - BioTrack, Elo Paypoint, and Flowhub
  • Accounting - QuickBooks

Amateur Chef

I enjoy teaching, cooking for friends and family, and friendly competition.

Travel

I have had the opportunity to visit 30 countries to date and look forward to visiting more.

Volunteer Work

Donate time to help the community - Tom's Turkey Drive, Meals On Wheels, Ronald McDonald House, and others.

Timeline

Director of Operations

Trilogy Consulting Group, LLC
07.2019 - Current

Director of Operations

Silver Sands Distributors, LLC
06.2014 - 06.2019

Operations Director

Triax Capital Management, Inc.
10.2004 - 06.2014

MBA - Business Administration

Gonzaga University

OSD Zertifikat C1 - Language, Literature & Linguistics

ActiLingua Academy University of Vienna

Bachelor of Arts - International Affairs & Business

Eastern Washington University

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