Timothy Lackey
Lynchburg,VA
Summary
Results-driven Automotive Repair Professional with extensive experience in vehicle inspections, diagnostics, and servicing. Proficient in scheduled maintenance, technical manual interpretation, and advanced diagnostic tools. Holds ASE Master Certification and Nissan and Volvo Master Certifications, ensuring adherence to industry standards for optimal performance. Committed to applying innovative troubleshooting techniques to achieve high customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Master Automotive Technician
Berglund Auto Group
01.2022 - Current
- Diagnosed complex automotive issues using advanced diagnostic tools and software.
- Led a team of technicians to streamline repair processes, enhancing workflow efficiency.
- Conducted comprehensive vehicle inspections, ensuring compliance with safety standards and manufacturer specifications.
- Mentored junior technicians in best practices for repairs and customer service excellence.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
- Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Completed customer orders and warranty services according to manufacturer specifications.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Mastered High Voltage system and trained new employees on proper procedures.
Hardlines Team Member
Walmart
10.2021 - 12.2021
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Used register system to ring up customer purchases, process payments and issue receipts.
- Mixed and matched paints according to customer specifications.
- Drove sales of products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Operated equipment for inventory management, including handheld scanners and pallet jacks.
Master Automotive Technician
Lynchburg Nissan
10.2020 - 10.2021
- Performed customer work and warranty repairs in compliance with manufacturer standards.
- Detected combustible gas and refrigerant leaks using special instruments.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Evaluated, repaired and aligned vehicle suspensions.
- Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
- Monitored shop equipment to maintain safe working condition.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Welded, soldered and fabricated parts to complete skilled services.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Master Mechanic/Smog Technician
Nissan Of Yuba City
06.2015 - 07.2020
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Recognized by management for providing exceptional customer service.
- Performed state Smog inspections and repair
- Inspected, replaced and repaired defective parts and completed preventive maintenance.
- Analyzed and diagnosed automotive problems and completed skilled mechanical work.
- Tested electronic components and computer controls with specialized devices.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Master Mechanic/Smog Technician
Brakes Tires & More
07.2014 - 06.2015
- Utilized standard procedures to conduct accurate emissions tests.
- Used technical manuals and repair documentation to plan and implement high-quality corrections to various owner issues.
- Conducted test drives before and after repair services.
- Inspected, replaced and repaired defective parts and completed preventive maintenance.
- Analyzed and diagnosed automotive problems and completed skilled mechanical work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Checked vehicle mileage and determined necessary maintenance, including belts, fluids flushing or gasket replacements.
Education
Automotive/Diesel/Smog Certification - Automotive Mechanics/Diesel Mechanics
Universal Technical Institute
Sacramento, CA06.2014
Skills
- EPA reporting
- Customer service
- Vehicle inspections
- Expertise in NIssan vehicles
- Expertise in Volvo Vehicles
- Replacing parts
- CAN bus systems
- Powertrain systems
- Brake systems
- Electrical experience
- Troubleshooting skills
- Welding and fabrication
- Vehicle inspection
- Repair documentation
- Supervision
- Problem resolution
- Maintenance and repairs
- Diagnostics and troubleshooting
- Electronics systems
- Parts replacement
Accomplishments
- Achieved High Voltage Repair by completing Volvo High Voltage/ Hybrid Certification with accuracy and efficiency.
- Supervised team of staff members.
Affiliations
- Member, Alumni Association
- Employee of The Month
- Nissan Award Of Excellence
Certification
- First Aid/CPR
- ASE
- Nissan Master
- Licensed VA State Safety Inspector
Timeline
Master Automotive Technician
Berglund Auto Group
01.2022 - Current
Hardlines Team Member
Walmart
10.2021 - 12.2021
Master Automotive Technician
Lynchburg Nissan
10.2020 - 10.2021
Master Mechanic/Smog Technician
Nissan Of Yuba City
06.2015 - 07.2020
Master Mechanic/Smog Technician
Brakes Tires & More
07.2014 - 06.2015
Automotive/Diesel/Smog Certification - Automotive Mechanics/Diesel Mechanics
Universal Technical Institute
Education and Training
other