Timothy Lake
Hazlet
Summary
Motivated and detail-oriented in IT field with a strong technical foundation and hands-on experience across multiple domains of Information Technology and Cybersecurity. Proficient in Python, Java, SQL, and database management, with practical skills in Linux system administration, AWS Cloud Services, and PowerShell scripting. Experienced in managing and troubleshooting hardware/software issues, computer repair, and remote desktop support.
Solid understanding of network protocols, including TCP/IP, DNS, DHCP, and subnetting, with familiarity in configuring and managing firewalls and Active Directory environments. Skilled in using Splunk for log analysis and security monitoring, as well as implementing Identity and Access Management (IAM) best practices.
Adept in Microsoft 365 applications and reporting, with excellent organizational and problem-solving abilities. Brings a strong background in customer service, cash handling, and fraud prevention from the financial sector, contributing to a reliable, security-conscious, and user-focused approach to IT operations. Committed to accuracy, efficiency, and continuous learning in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Teller
TD Bank
06.2022 - Current
- Processed daily transactions including deposits, withdrawals, and account inquiries with a focus on accuracy and efficiency
- Handled large volumes of cash and balanced cash drawers and vault with precision
- Utilized TD Bank systems and software to assist customers and perform account maintenance
- Provided exceptional customer service by addressing banking and fraud-related questions
- Achieved and exceeded individual sales and referral goals by promoting financial products and services
- Maintained compliance with bank policies and procedures while ensuring customer satisfaction
Security Supervisor
Allied Universal
07.2020 - 06.2022
- Supervised and led a team of security officers at a large-scale facility, ensuring safety protocols and site procedures were consistently followed
- Responded to guest concerns, medical emergencies, and security incidents with professionalism and urgency
- Coordinated with local law enforcement and emergency services during critical situations to ensure effective response
- Completed detailed incident and daily activity reports with accuracy and clarity
- Trained and mentored new security personnel, fostering a dependable and knowledgeable team
- Maintained a strong presence on-site, demonstrating reliability, organization, and leadership in all aspects of operations
Customer Service Associate
Christmas Tree Shops
07.2019 - 04.2020
- Provided front-line customer service by assisting shoppers, resolving concerns, and ensuring a smooth checkout experience
- Handled cash, credit, and mobile transactions accurately and efficiently while maintaining balanced registers
- Scanned and bagged items, processed returns/exchanges, and managed in-store and phone orders
- Addressed customer inquiries with professionalism and product knowledge, ensuring high customer satisfaction
- Maintained a clean and organized work environment, restocked merchandise, and monitored inventory levels
- Collaborated with team members to support store operations and meet daily performance goals
Cashier
The Home Depot
04.2018 - 08.2019
- Operated register systems to process sales transactions quickly and accurately
- Handled cash, credit, and other payments while maintaining balanced cash drawers
- Greeted and assisted customers, answered product-related questions, and provided store navigation support
- Helped customers locate merchandise and assisted with loading large or heavy items into vehicles
- Promoted store promotions and met daily sales and goals
- Collaborated with team members to enhance the customer experience
Education
Bachelors - Information Technology with Cybersecurity
Kean University
Union, NJ05.2025
Associate - Criminal justice
Brookdale Community College
Lincroft, NJ05.2019
Skills
- Java
- Python
- SQL
- Databases
- Linux
- AWS Cloud Services
- PowerShell
- Computer Repair
- Active Directory
- Networking(TCP/IP & Firewalls)
- DNS, DHCP, Subnetting
- Microsoft 365/Suite
- Splunk
- Customer Service
- Remote Desktop
- IAM
- Banking
- Problem Solving
- Attention to Detail
- Cash-Handling
- Cash Management
- Report Writing
Timeline
Teller
TD Bank
06.2022 - Current
Security Supervisor
Allied Universal
07.2020 - 06.2022
Customer Service Associate
Christmas Tree Shops
07.2019 - 04.2020
Cashier
The Home Depot
04.2018 - 08.2019
Associate - Criminal justice
Brookdale Community College
Bachelors - Information Technology with Cybersecurity
Kean University
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