Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Timothy Larson

Timothy Larson

Tampa,FL

Summary

With more than 14 years of hands-on experience, I've built a solid reputation for quickly and affordably solving tough technical challenges. I enjoy learning new technologies and feel comfortable working independently or as part of a team. I have a broad skill set that includes various computer systems, tools, and testing methods. Basically, I'm a genuine problem solver who takes pride in delivering effective solutions.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Operations lead

Semler Scientific
Remote
02.2023 - 05.2025
  • - Collaborated with the Engineering, Security and Help desk team to ensure consistent queue coverage, reducing response times and maintaining high customer satisfaction.
  • - Maintained comprehensive records of SLA metrics, call logs, and survey reports to monitor and improve service performance.
  • - Utilized Monday.com to organize tasks, track progress, and generate reports on individual team members' workload and activities.
  • - Managed inventory and coordinated replacement projects to ensure equipment availability and minimize downtime.
  • - Worked closely with cross-functional teams in Salesforce, Azure, and SQL environments to troubleshoot issues, streamline processes, and implement improvements.

IT Support Engineer

Eclipse Networks
Tampa, FL
03.2022 - 09.2022
  • - Performed daily system administration tasks to maximize system performance and ensure high availability.
  • - Supported and managed end-user accounts and workstations effectively.
  • - Conducted regular hardware and software maintenance for multiple clients.
  • - Continuously updated knowledge of modern technologies to support evolving business needs.
  • - Assisted with projects including server setups, security system installations, migrations, deployments, and backups.
  • - Assessed the business impact of requests, gathered relevant information, and escalated issues, as necessary.
  • - Documented internal procedures and customer solutions accurately and in a prompt manner.

Sr. IT Support Analyst

Consolidated Information Solutions
St Pete, FL
08.2019 - 03.2022
  • - Served as the primary escalation point at the Help Desk for advanced technical issues, ensuring prompt resolution and support.
  • - Managed software licensing, hardware inventory, and system imaging for both existing and newly deployed systems.
  • - Conducted weekly evaluation reports to identify necessary upgrades, repairs, and software updates, optimizing system performance.
  • - Maintained network security and performance by applying deployment patches, executing backup transfers, and installing encryption protocols.
  • - Provided technical support and training to users remotely and onsite, delivering clear instructions and documenting all processes within the ticketing system.

Services Desk Technician II

Vology
Clearwater, FL
10.2015 - 08.2019
  • - Served as the second point of contact for all inbound client phone calls and emails to the Service Desk, providing remote support for hardware, software, and peripheral issues.
  • - Diagnosed and implemented optimal solutions based on customer-reported issues and details.
  • - Demonstrated advanced understanding of operating systems, business applications, printing systems, and network systems, maintaining comprehensive documentation for calls received and job responsibilities.
  • - Applied advanced knowledge of Active Directory, DNS (Internal and Internet), Network Management Technologies, and Group Policy.
  • - Managed and supported Microsoft server operating systems and applications, including SQL Server, Exchange, and SharePoint.

Field Service Tech II

Pomeroy IT solutions
Tampa, FL
04.2014 - 10.2015
  • - Troubleshot hardware failures, network issues, security patches, and updates on Windows desktops, laptops, and printers.
  • - Ensured compliance with all quality standards, procedures, and guidelines outlined in the Operations Manual.
  • - Communicated proactively and transparently with team members, sharing information, ideas, and feedback.
  • - Consistently met Service Level Agreements (SLAs) through well-coordinated efforts.
  • - Maintained accurate inventory records for break/fix items, project equipment, and repair supplies.
  • - Coordinated onsite visits, working with colleagues and clients to fulfill project requirements.

Technical Test Engineer I

Vology
Clearwater, FL
07.2013 - 04.2014
  • - Conducted testing and troubleshooting of voice and networking data products from vendors such as Cisco, Extreme, HP, Nortel, and Juniper. Responsible for verifying part numbers, upgrading equipment according to vendor recommendations, and configuring/testing customized build requests based on customer specifications.
  • - Evaluated and maintained routers, switches, servers, and phone systems to ensure optimal performance.
  • - Met or exceeded all service level agreements (SLAs) related to buyback equipment, lot buys, stock buys, COD voice/data RMAs, and priority shipping requests.
  • - Collaborated closely with customer service, management, sales teams, and other operational staff to ensure smooth workflow and customer satisfaction.

Cable Technician

Protocol Communications and Data
Tampa, FL
01.2011 - 07.2013
  • - Installed, maintained, and repaired cable systems for residential and commercial clients.
  • - Conducted site surveys to determine optimal cable routing and installation methods.
  • - Collaborated with team members to ensure timely completion of projects and adherence to quality standards.
  • - Provided technical support and troubleshooting for cable-related issues, ensuring customer satisfaction.

Education

High School Diploma -

Walter L. Sickles
Tampa Fl
05-2009

Skills

  • Technical support and incident management
  • SQL administration
  • Azure platform expertise
  • Service level agreements
  • System administration
  • IT infrastructure design
  • IT risk management
  • Hardware and software updates
  • IT management
  • Problem-solving strategies
  • Billing systems management
  • Technical documentation creation
  • Disaster recovery planning
  • Data visualization technique

Certification

  • - CompTIA A+ Certification
  • - Azure Fundamentals
  • - DCSE (Dell Certified Systems Expert)

Affiliations

  • Warhammer
  • Video Games
  • Cooking
  • Terrain Building

Timeline

IT Operations lead

Semler Scientific
02.2023 - 05.2025

IT Support Engineer

Eclipse Networks
03.2022 - 09.2022

Sr. IT Support Analyst

Consolidated Information Solutions
08.2019 - 03.2022

Services Desk Technician II

Vology
10.2015 - 08.2019

Field Service Tech II

Pomeroy IT solutions
04.2014 - 10.2015

Technical Test Engineer I

Vology
07.2013 - 04.2014

Cable Technician

Protocol Communications and Data
01.2011 - 07.2013

High School Diploma -

Walter L. Sickles

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