Timothy Lassley
Summary
Dynamic Highway Litter Crew Lead with proven expertise in team leadership and safety inspections. Skilled in training crew members and optimizing task execution through effective communication.
Overview
14
14
years of professional experience
Work History
Highway Litter Crew Lead
Adopt A Highway Maintenance Corporation
Phoenix
03.2025 - Current
- Collected and disposed of litter and waste in designated highway segments to maintain cleanliness and safety.
- Directed crew members on efficient maneuvering through highway segments to optimize task completion.
- Trained new team members on guidelines and proper safety procedures.
- Inspect shoulders and crosswalk for debris and hazards to ensure safe driving conditions.
Site Maintenance Crew
KB Home
Phoenix
06.2021 - 12.2023
- Conducted routine maintenance inspections on residential properties to ensure compliance with safety standards
- Cleared debris and excess materials to enhance safety and accessibility on work sites
- Swept streets, sidewalks, and houses still being built
- Supported foreman by coordinating with inspectors to identify reasons for lot non-compliance
Technical Support Representative
Alorica
Phoenix
01.2016 - 06.2018
- Provided technical assistance via remote access to customers over phone and chat channels.
- Guided users through troubleshooting steps, leading to effective solutions and improved user experience.
- Diagnosed hardware and software issues across various devices, enhancing user satisfaction.
- Instructed customers on functionality of new devices
Customer Support Specialist
Convergys
Phoenix
11.2012 - 01.2016
- Resolved technical issues using troubleshooting tools and resources on cell phone and tablets
- Assisted customers with inquiries regarding cell phone service, billing, and network devices to enhance customer satisfaction
- Documented customer interactions in designated system to ensure accurate information tracking and improve service quality
- Escalated complex issues to senior staff for advanced resolution.
Education
Metrocenter Academy
Phoenix, AZSkills
- Crew training
- Team leadership
- Safety inspections
- Route optimization
- Troubleshooting computer systems and services
- Troubleshooting smart devices
- Microsoft Office proficiency
- Assess consumer needs, providing best product/service available
- Effective communication
- Time management
Timeline
Highway Litter Crew Lead
Adopt A Highway Maintenance Corporation
03.2025 - Current
Site Maintenance Crew
KB Home
06.2021 - 12.2023
Technical Support Representative
Alorica
01.2016 - 06.2018
Customer Support Specialist
Convergys
11.2012 - 01.2016
Metrocenter Academy