Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Hi, I’m

Timothy Lee

Ellicott City,US
Timothy Lee

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking forward to grow and continue self education to be the best one can be.

Overview

11
years of professional experience

Work History

WESTEND ROOFING
Bethesda, MD

Sales
03.2023 - Current

Job overview

  • Identify new sales leads, Build relationships with customers, Facilitate claims of homeowners to be completed in timely manner, Supervised ongoing successful projects, Sell and advise customers with the best products to give them what they envision
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Obtained signatures for financial documents and internal and external invoices.

MLM Home Improvement
Rockville, MD

Assistant Manager
07.2022 - 03.2023

Job overview

  • First position started as a canvasser, Facilitate team environment to be positive and driven, Work closely with marketing team to scout locations, Led team meetings to share progress, share thoughts on how to improve, and represented goals, Led team training to better inform new and existing members, Generate leads for the team
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Panda Express
Glen Burnie, MD

General Manager
07.2021 - 07.2022

Job overview

  • Train and hire new associates and current associates, Review financial reports to find areas of improvement and areas to reduce, Turning a bottom store to one of the highest performing, In charge of store making about 2 million dollars annually, As a GT Ranked number 35 out of 2400 stores in the North East north region, Continuously out perform sales targets
  • Biggest SSS compared to last year was 40%, At first the store was making an average 45k
  • We are now averaging 55k, SST% is up by 5 to 10% compared to last year, Check avg is up by an avg of 7% compared to last year
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Bonchon
Columbia, MD

Head Server/Assistant Manager
08.2019 - 12.2021

Job overview

  • Interpersonal and professional communication within the team, Trained and managed new employees, Bringing sales in Sales went from 35k to 40k
  • Established standards for personnel performance and customer service.
  • Promoted safe working conditions by monitoring safety procedures and equipment. Especially when Food audits/inspections came
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

United States Marine Corps Reserves
Wilmington, DE

Seargent - Bulk Fueler
08.2012 - 06.2019

Job overview

  • Honorable discharge as a Sergeant, Worked with fuel/water for training operations, Supervised a fire team of four members,
  • Experience in large scale logistics
  • Over saw hands-on training with tactical fuel systems equipment and fuel accounting procedures, Emergency planning and response
  • Engaged in safety drills by leading others in tasks.
  • Monitored equipment for leaks, loose pipes, broken lights or other issues and informed mechanics of repair needs.
  • Maintained government-issued certifications.
  • Evaluated personnel periodically on job performance and occupational-related strengths and weaknesses.
  • Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
  • Coordinated planning and execution of operational duties to accomplish unit's mission.
  • Controlled traffic and monitored gate entrances and exits, quickly responding to emergencies on base.
  • Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations during Annual training

Kpot
Rockville, MD

Head Server/Assistant Manager
07.2017 - 05.2018

Job overview

  • Created an efficient environment to serve up to 8 tables
  • 6 of those tables were 4 people max the remaining two tables were strictly for parties over 10, Ran the whole restaurant with one other associate when we were low on staff, Managed and trained new associates, Built a customer base where they actively asked for my service
  • VerifIed and confirmed staff schedules to properly cover shifts.
  • Established standards for personnel performance and customer service.
  • Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
  • Trained new employees to perform duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Tous Les Jeuors
Ellicott City, MD

Sales Associate
05.2015 - 08.2017

Job overview

  • Created a welcoming environment for customers, Created atmosphere, upsold products, food presentation, Continued to elevate self by learning all skills besides cashier
  • Such as being the barista and making ice products

Education

Mount St. Mary's University

Bachelor's Degree in History
05.2017

Skills

  • Strategic Planning
  • Business Development
  • Teamwork and Collaboration
  • Reliable and Punctual
  • Client Account Management
  • Policy and Procedure Adherence
  • Market Research and Analysis
  • Operations Management
  • Employee Motivation
  • Revenue Generation
  • Verbal/Written Communication
  • Customer Service
  • Negotiation Tactics
  • Product and Service Sales
  • Sales Development
  • Sales Goals Attainment
  • Complex Problem-Solving

Languages

Korean
Full Professional

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Sales

WESTEND ROOFING
03.2023 - Current

Assistant Manager

MLM Home Improvement
07.2022 - 03.2023

General Manager

Panda Express
07.2021 - 07.2022

Head Server/Assistant Manager

Bonchon
08.2019 - 12.2021

Head Server/Assistant Manager

Kpot
07.2017 - 05.2018

Sales Associate

Tous Les Jeuors
05.2015 - 08.2017

Seargent - Bulk Fueler

United States Marine Corps Reserves
08.2012 - 06.2019

Mount St. Mary's University

Bachelor's Degree in History

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Timothy Lee