Timothy Leveillee
White House
Summary
Thorough Service Technician with a proven track record at DH PACE INC., excelling in troubleshooting and installations. Adept at enhancing customer satisfaction through effective communication and technical expertise. Committed to safety and efficiency, I leverage strong problem-solving skills to deliver exceptional service and maintain high-quality standards in equipment maintenance. In addition I have won Service Tech award Two years in a row for most /best surveys for providing excellent customer service.
Overview
32
32
years of professional experience
Work History
Service Technician/Door Installer
DH PACE INC.
04.2023 - 11.2025
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Evaluated systems according to predetermined checklist and noted issues.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Operated power tools with safety precautions and protective personal equipment.
- Collaborated with field technician to maximize efficiency and follow installation technique.
- Installed doors and hardware for [Overhead Door] and Liftmaster products.
- Prepared job site for set up and tear down with appropriate supplies and materials.
- Tested systems, noting issues and completing preventive maintenance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to 6-8 customers daily and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
Service Technician/Garage Door Installer
Door Systems Inc.
08.1999 - 04.2023
- Inspected equipment to diagnose operational issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained accurate records of 6-8 service calls daily and customer interactions for training and accountability purposes.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Kept appropriate inventory level of new systems and replacement parts to meet all job requirements.
- Educated homeowners about proper care and maintenance of garage door systems.
- Adjusted doors to open or close with correct amount of effort and made simple adjustments to electric openers.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Excellent communication skills, both verbal and written.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
Warehouse Lead/Service Technician/Garage Door Installer
Marathon Door and Glass Inc.
03.1994 - 07.1999
- Followed verbal and written instructions to properly move and ship products.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw daily operations and shipping and handling processes.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Maintained clean, orderly work environment free of hazards.
- Managed warehouse operations and verified proper shipment procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Responded to problems reported by 6-8 customers daily by troubleshooting and resolving hardware and software issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Educated homeowners about proper care and maintenance of garage door systems.
- Adjusted doors to open or close with correct amount of effort and made simple adjustments to electric openers.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Education
GED -
Woonsocket Sr High School
777 Cass Ave. Woonsocket,R.I. 0289506-1992
Skills
- Work order prioritization
- Safety procedures adherence
- Troubleshooting and diagnosis
- Heavy lifting
- Service reports
- Attention to detail
- Expertise in installations
- Customer service
- Customer relationship management
- Flexible and adaptable
- Power tool proficiency
- Equipment maintenance
- Inventory control
- Technical support
- Residential construction
- Diagnostics skill
- Installation and repair
- Punctual and reliable
- Professional and courteous
- Testing and analysis
- Cost estimations
Timeline
Service Technician/Door Installer
DH PACE INC.
04.2023 - 11.2025
Service Technician/Garage Door Installer
Door Systems Inc.
08.1999 - 04.2023
Warehouse Lead/Service Technician/Garage Door Installer
Marathon Door and Glass Inc.
03.1994 - 07.1999
GED -
Woonsocket Sr High School
customer service 2 years in a row
I have received an award for exceptional customer service and commitment to the success for the DH Pace Company effortlessly!