Timothy Lewis
Lead Operations
Post Falls,ID
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
31
31
years of professional experience
Work History
Lead Operations Associate
WESCO
02.2020 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Followed shipping and receiving procedures for goods and materials.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Performed regular safety audits to establish compliance with safety regulations.
- Gathered, organized and input information into digital database.
- Frequently inspected shipping/receiving area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
Counter Sales/Driver/Warehouse
Stoneway Electric
09.2018 - 02.2020
- Counter Sales- Take and pull orders for customers, continue great customer service, in person or over phone
- Ordered parts for customers and electrical contractors needing specified electrical equipment.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Driver- Delivered parts to specified locations on time and met with customers
- Assisted customers with diagnosing problems for special equipment and purchasing necessary replacements.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Processed and reshelved return orders, checking for discrepancies, potential usage or damaged goods.
- Ordered parts from various distributors to fulfill demands.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
Delivery Driver
FED EX GROUND CSP
10.2016 - 09.2018
- Delivered/picked up packages on assigned route in North Idaho
- Address verification for correct delivery
- Vehicle Inspection
- DOT Compliable
- Smith System Certified
- Customer Service
Field Service Technician
JOERNS HEALTHCARE
01.2008 - 08.2016
- Delivered/picked up durable medical equipment from various locations across Eastern Washington, North Idaho and Montana
- Setup equipment specifically to patient's medical requirements
- Worked on call 24/7 shifts to maintain customer service needs
- Inspected, repaired and maintained equipment in hospitals, homes and nursing facilities
- Disinfected and sterilized durable medical equipment
- Ordered equipment, repair parts and supplies to maintain warehouse demand
- Maintained records of inventory, asset usage and repair records
- Managed a scheduled route to maximize efficiency and ensure customer satisfaction
Route Driver
PATTON VENDING, NORCAL BEVERAGE, & EMPIRE VENDING
11.1993 - 01.2007
- Stock machines by replenishing products and supplies
- Collect money from vending machines and remove aged merchandise
- Maintain truck as well as clean the inside and outside of machines that dispense food or beverages
- Completed on site minor vending machine repair
- 13 years of Vending Experience and Route Sales
- Constant inventory management to ensure customer needs, developing customer relationships
- Organized route with over 200 locations
Education
Music and History -
MODESTO JR. COLLEGE
05.1993
High School Diploma -
GRACE DAVIS HIGH SCHOOL
06.1991
Skills
- Inventory Control(30 years)
- Sales Background
- Scheduling Coordination
- Customer Service
- Continuous Improvement
- Interpersonal and written communication
- Safety policies
- Warehouse equipment operation
- Shipping procedures
- Operations Management
- Freight Handling
- Operational Efficiency
- Verbal and written communication
- Deadline Management
- Relationship Building
- Logistics Management
- Scheduling
- Standard Operating Procedures
- Database Management
- Operational Reporting
Additionalinformation - Experience
24 years professional driver, Annually Smith System Certified, Customer Relations, Inventory Control, Equipment Auditing, Supply Ordering, Independent Worker, Sales Background, Basic Computer Skills, Merchandising Experience, Company Representative, Time Management, Meets Critical Deadlines
Timeline
Lead Operations Associate
WESCO
02.2020 - Current
Counter Sales/Driver/Warehouse
Stoneway Electric
09.2018 - 02.2020
Delivery Driver
FED EX GROUND CSP
10.2016 - 09.2018
Field Service Technician
JOERNS HEALTHCARE
01.2008 - 08.2016
Route Driver
PATTON VENDING, NORCAL BEVERAGE, & EMPIRE VENDING
11.1993 - 01.2007
Music and History -
MODESTO JR. COLLEGE
High School Diploma -
GRACE DAVIS HIGH SCHOOL
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