Timothy Hamann

• Led multi-million-dollar hotel and travel amenity rollout in the United States and the Middle East
• 50% reduction in CAC by leveraging in-network expansion and product sampling with industry clients
• 100% on-schedule client activation plans with all accounts reordering post-six months and on track for double-digit increases in ARR
• High-end performance cosmetics company that provides formulations to simplify the skincare routine

Workplace is a spin-off of Human Resources and Operations that combines benefits, in-office services, and amenities with facilities, building management, and technology.

• Led workplace experience transformation from basic to a top-tier, multi-faceted suite of five-star services, offerings, and technology for colleagues worldwide, achieving 96% OSAT across 25 offices.
• Delivered over $100MM in strategic vendor implementation and $40MM in products/applications leading to $10MM savings and improved consistency.
• Pioneered and product-managed Citadel's digital badge (SwiftConnect, $3MM), online catering (SpoonFed, $500K), and transportation programs (Uber, $18MM), inclusive of global rollout, change management activities for employees and vendors, and related communications.
• Implemented a $5MM Medallia guest experience platform for feedback tracking and vendor performance evaluation; Developed change protocols, technology requirements, and stakeholder engagement/feedback.
• Owned global vendor program with 1200 leaders and staff managing Workplace professional service providers, teams, and systems.

Leadership and program management services for the travel, airline & hospitality industries to reinvent & create cohesive, elevated customer experiences for clients globally.

• Maintained top 15% rating for 3 years; 3-time mentor of the Year; Established ACN Hospitality Network.
• Led transformation programs and senior-level relationships at Marriott, Carlson, and Aramark; $200MM relationship owner with annual incremental sales of $1MM through new business or extensions and resulting client margin increases of over 10%.
• Notable Program: Marriott - Starwood Acquisition; Application and data integration ($12.2BN acquisition of Starwood Hotels and Resorts).
• Achieved 2% variance in cost, schedule, and change requests.
• Notable Program: Marriott - Enhanced Reservation Solution; Transformation program ($118MM) that delivered new functionality and capabilities within the inventory and pricing space, with pull-through to reservations, channels, and associate-facing applications.