Timothy Lor
Fairfax,VA
Summary
A customer-centric leader with over 30 years of IT experience in diverse industries including IT Consulting, Software Development and Production Support. Leading successfully digital transformations across multiple industries; both public and private sectors. Leading high performing architecture and development teams, built & launched customer success programs and products, executed successful, and has a true passion for servant leadership. Experience working in large, fast paced, challenging and 24x7 environments. Highly creative, technically skilled, results-oriented and motivated professional recognized for providing a timely and cost-effective technical solution.
Overview
38
38
years of professional experience
Work History
Software Engineering Manager
Nightwing
04.2024 - Current
- Managing the Technical Team to provide cloud-based solutions to the Federal Agencies.
- Managing an Agile software development team responsible for supporting, developing and implementing the technical enhancements of the ServiceNow solutions.
- Technical Environment: ServiceNow Yokohama, ServiceNow MID Servers, CMDB, Active Directory, LDAP, Multi-Provider Single Sign-On (SSO).
Software Engineering Manager
Raytheon
06.2022 - 04.2024
- Managing the Technical Team to provide cloud-based solutions to the Federal Agencies.
- Managing an Agile software development team responsible for supporting, developing and implementing the technical enhancements of the ServiceNow solutions.
- Technical Environment: ServiceNow Vancouver, ServiceNow MID Servers, CMDB, Active Directory, LDAP, Multi-Provider Single Sign-On (SSO).
Software Engineering Team Lead
Navy Federal Credit Union
06.2021 - 06.2022
- Technical Lead to provide cloud-based solutions to internal Business Units.
- Leading an Agile software development team responsible for supporting and implementing the technical enhancements of IT Service Management solution.
- Technical Environment: ServiceNow Rome, ServiceNow MID Servers, Active Directory, LDAP, Single Sign-On (SSO).
Software Engineering and Delivery Manager
Accenture Federal Services
09.2019 - 06.2021
- Technical Lead to provide cloud-based solutions to the Federal Agencies.
- Leading an Agile development team responsible for implementing service enhancements and new services using ServiceNow.
- Technical Environment: ServiceNow Paris, ServiceNow MID Servers, Active Directory, CMDB, LDAP, Single Sign-On (SSO).
Software Engineering Team Lead
Leidos
09.2018 - 09.2019
- Technical Lead to provide cloud-based solutions to the Federal Agencies.
- Leading ServiceNow administration, development, and implementation efforts.
- Technical Environment: ServiceNow London, ServiceNow MID Servers, Active Directory, LDAP, MultiProvider Single Sign-On (SSO), Multi-Domain.
ServiceNow Implementation and Support Lead
Creative Systems and Consulting
12.2017 - 09.2018
- Technical Lead for an IT consulting firm providing cloud-based solutions to the Federal Agencies.
- Leading ServiceNow administration, development, and implementation efforts.
- Technical Environment: ServiceNow Kingston, ServiceNow MID Servers, Active Directory, LDAP, MultiProvider Single Sign-On (SSO), SQL Servers, Oracle Databases, Windows Servers.
ServiceNow Implementation and Support Lead
Fannie Mae
01.2013 - 11.2017
- Team leader for ServiceNow IT Service Management (ITSM), production support, development and implementation efforts: Asset Management, Configuration Management Database (CMDB), Incident Management, Problem Management, Change Management, Human Resource (HR), Knowledge Management (KM), MID Server, Report and Service Catalog.
- Technical Environment: ServiceNow Jakarta, ServiceNow MID Servers, SQL Servers, Oracle Databases, Windows Servers, Linux Servers, JIRA, Active Directory, LDAP, Single Sign-On (SSO).
Senior System Analyst
Fannie Mae
07.2011 - 01.2015
- BMC Remedy IT Service Management applications Support: Leading a team in BMC Remedy IT Service Management (ITSM) support and development efforts: Atrium CMDB, Asset Management, Incident Management, Problem Management, Change Management and Service Level Management.
- Technical Environment: BMC Remedy Action Request System Server v7.6.03/7.1.0, BMC Atrium Configuration Management Database (CMDB v7.6.03/2.1), Remedy Mid-Tier v7.6.03,/7.1, BMC Remedy ITSM applications v7.6.03/7.0.03.
Principle Engineer
Northrop Grumman Corporation, Information Systems
10.2010 - 06.2011
- Leading effort in implementing the BMC Remedy IT Service Management applications: Leading the implementation efforts (include conducting all the BMC Remedy workshops) on building the new BMC Remedy Service Desk applications (Incident Management and Problem Management), Atrium CMDB, Asset Management, Change Management, Service Level Management and Mid-tier.
- Leading on coordinating resolution of product/service to replace the existing out of date support of HP Service Desk products.
- Technical Environment: BMC Remedy Action Request System Server v7.6.03, BMC Atrium Configuration Management Database (CMDB v7.6.03), Remedy Mid-Tier v7.6.03, BMC Remedy ITSM applications v7.6.03.
Principal Engineer
ManTech International Corporation, MCTS Group
04.2010 - 10.2010
- Leading effort in upgrading BMC Remedy ITSM applications to the most recent version (ARS 7.5 and ITSM 7.6): Providing support and applications administration for BMC Remedy Service Desk applications (Incident Management and Problem Management), Atrium CMDB, Multi-tenancy, Asset Management, Change Management, Dashboards, Service Level Management, Mid-tier, Web Services, Java API and Migrator.
- Identifying, assessing and evaluating moderately complex product/service solutions.
- Leading on coordinating resolution of product/service issues, upgrades, and problems.
- Technical Environment: BMC Remedy Action Request System Server v7.5, BMC Atrium Configuration Management Database (CMDB v7.6) Remedy Mid-Tier v7.5, BMC Remedy ITSM applications v7.6, MS Active Directory.
- Department of Justice
Senior Consultant
Windward IT Solutions
11.2009 - 04.2010
- Installing, configuring and customizing of BMC Remedy AR System, BMC Atrium Configuration Management Database (CMDB) and BMC Remedy IT Service Management (ITSM) application (Service Desk).
- Building customized CMDB classes to accommodate the requirements to allow to Tivoli/Netcool components to consume CMDB data.
- Integrating of BMC Action Request System with Active Directory (LDAP) for user authentication.
- Technical Environment: BMC Remedy Action Request System Server v7.5, BMC Atrium Configuration Management Database (CMDB v7.6) Remedy Mid-Tier v7.5, BMC Remedy ITSM applications v7.6, MS Active Directory.
- Intelsat General Corporation
Senior Software Engineer
L-3 Communications
12.2008 - 11.2009
- Engineered, architected, customized, and implemented BMC Remedy IT Service Management implementation for the Department of Defense Solutions Business Unit for L-3 Communications Enterprise IT Solutions Division and Internal L-3 Customers.
- Technical Environment: BMC Remedy Action Request System Server v7.5, BMC Atrium Configuration Management Database (CMDB v2.1) Remedy Mid-Tier v7.5, BMC Remedy ITSM applications v7.0.03, MS Active Directory.
Principal Software Engineer
CACI International Inc.
06.2008 - 12.2008
- Performed network management administration, development, and maintenance for all Network Control Center (NCC) customer networks, both production and backup.
- Provided hardware administration through installation and maintenance of all NCC workstations, printers and several servers at both the production and backup NCC.
- Provided administration for all of the applications on the NCC workstations including but not limited to: Lotus Notes, BMC Remedy, Microsoft Office, IBM Micromuse Netcool Suite, HP OpenView, and CiscoWorks.
- Used a combination of PERL programming, databases, UNIX, AWK, Expect scripts to provide daily support of the network management systems and generate different reports requested by the customers.
Professional Services Consultant
BMC Software, Inc.
11.2007 - 06.2008
- Installed, customized and implemented BMC Remedy ARS Server and BMC Remedy IT Service Management applications.
- Technical Environment: BMC Remedy Action Request System Server v7.1, BMC Atrium Configuration Management Database (CMDB v2.1) Remedy Mid-Tier v7.1, BMC Remedy ITSM applications v7.0.03.
Senior Technical Consultant
IBM Corporation, Business Global Services
10.2006 - 11.2007
- Federal Deposit Insurance Corporation (FDIC) February 2007 to November 2007 Department of Information Technology, Senior Software Developer: Customize and implement BMC Remedy IT Service Management (ITSM) applications.
- Implemented Netcool (OmniBus) integration with Remedy Help Desk.
- Technical Environment: Remedy Action Request System, Remedy Mid-Tier, Remedy ITSM applications, Mobile Reach Splitware Suite, MS Active Directory.
- Nissan North America Motor Corporation October 2006 to February 2007 Remedy Architecture and Deployment, Senior Technical Consultant: Nissan North America Motor Corporation out sources much of its hardware and software support to IBM. To deliver support that is more efficient to Nissan, IBM launched a project to implement Information Technology Infrastructure Library (ITIL) processes including incident management, problem management, change management, asset management, configuration management, and service level management.
- IBM selected the Remedy Action Request System (ARS) as a COTS solution to enable ITIL process implementation.
- Worked on the Remedy ARS and applications and installed the Remedy Mid-Tier to enable web access for end users, on development and production environments. Scrubbed and imported core data such as person data, workgroup data, location data, and categorization data, and designed, developed, tested, and implemented custom Remedy objects such as workflow and forms.
Senior Technical Analyst
Freddie Mac
02.2004 - 10.2006
- Recommended hardware requirements, designed specifications for all required interfaces for the Remedy infrastructure system to replace the out of date Vantive product with Remedy Help Desk application, provided an asset tracking, and monitoring tool using the Remedy Asset Management application.
- Implemented the Remedy IT Service Management applications that include Help Desk, Asset Management and Change Management.
- Built the Remedy Asset Management application to provide a configuration and inventory management for IT hardware, software, and licenses.
- Acted as technical leader for the Remedy project team which including supervising various administrative functions on Action Request System servers, Mid-Tiers and backend Microsoft SQL databases.
- Conducted training on Remedy Help Desk and Asset modules.
Senior Database Administrator
Freddie Mac, Information Systems and Services
04.1998 - 02.2004
- Managed the day-to-day operations of assigned work in a group that creates, enhances, and maintains the infrastructure for various database systems and projects.
- Coordinated with the vendors on DB2 UDB, Sybase, Oracle, and MS SQL Server and related tool issues, such as evaluating and selecting support products.
- Lead in developing strategic initiatives for database software migration for the enterprise.
- Monitored and tuned corporate databases.
- Supported corporate DB2 UDB, Sybase and MS SQL Server databases with 24x7 on-calls.
- Developed and implemented policies, procedures and standards for accessing corporate databases.
- Developed physical database designs for development testing and production implementations.
- Ensured adequate planning and procedures are in place for backup and recovery of corporate data to meet business continuity requirements.
- Developed UNIX shell scripts and procedures to improve and automate corporate Database Management System processes.
- Managed database infrastructure for client server environments, which includes the infrastructure to support database design throughout the lifecycle of the project.
- Maintained professional working relationship with other staff members and motivate other staff members when assistance is requested.
- Maintained daily close working relationship with other Data Management Support Services team and management to help create a cohesive support infrastructure for data management services.
- Designed and developed database administration systems information web site.
- Compiled and continuously updated database administration information, standards, and procedures.
- Database Management Infrastructure
Systems Administrator
Freddie Mac
08.1995 - 04.1998
- Designed and administered DCE and Encina Cells in heterogeneous Local Area Network, Metropolitan Network and Wide Area Network environments.
- Coordinated DCE and Encina team weekly staff and status meeting.
- Planned, designed, configured, tested and troubleshot DCE and Encina Cells.
- Developed and compiled DCE and Encina System Support documentation and functioned as a DCE/Encina Systems Administrator on-call 24x7.
- Functioned as a UNIX Systems Administrator on-call 24x7 within a rotated schedule to include troubleshooting development and production servers, supporting users, tracking and fixing problems, tuning systems, and configuring new client machines.
- Wrote UNIX shell scripts to ease some of the vendor software installation and patching process that help the company to cut down the installation time and reduced the person-hour and cost expended.
- Designed and developed DCE/Encina system information Web pages.
- Compiled and continuously updated DCE/Encina Cell information, standards, procedures, and online documentation.
UNIX Administrator and Systems Engineer
Unisys Corporation
06.1989 - 08.1995
- UNIX Systems Administration: Designed and administered heterogeneous Local Area Network, Metropolitan Network and Wide Area Network.
- UNIX Systems Administrator and the Tool Administrator for heterogeneous Local Area Network and Wide Area Network that consists of HPs, SUNs, X-Terminals, and Personal Computers.
- Supported users, tracking and fixing problems, tuning systems parameters, installing new hosts, and performing tapes backup.
- Designed, installed, tested and troubleshooting network components and network management components.
- Systems Engineering: Evaluated the failure analysis, trade studies and performed the corrective action during engineering development and testing.
- Performed all facets of systems engineering for Army, Marine Corps, light infantry, and special operations forces research and development activities.
- Responsibilities included system concept development, trade-off evaluations, equipment operations requirements analysis, design and component selection, human factors engineering, computer architecture design, communications/data flow analysis, mechanical engineering and design, evaluation of candidate subsystems against specifications and requirements, and development of system block diagrams and space arrangements.
- Designed, developed, and integrated network based automated data management systems operating in a secure environment.
- Specified and developed custom network protocols, developed hardware specifications, and wrote system test documentation.
- Conducted system-level testing, which included accreditation testing of the Cryptologic Interface Unit.
Systems Engineer
U.S. Air Force, Office of Joint Chief of Staff, 7th Communication Group
06.1987 - 06.1989
- Designed and engineered advanced data communications circuits and systems in support of Air Staff, the Organization of the Joint Chiefs of Staff, the Office of the Secretary of Defense, and the Secretary of the Air Force.
- Conducted site surveys to determine computer communications requirements, analyzed communications capabilities, recommend technical solutions, developed specifications and minimized cost estimates.
- Provided consultations and services as the focal point of all data communications requirements for Air Staff, the OJCS, the OSD, and the SA Joint Chiefs of Staff, the Office of the Secretary of Defense, and the Secretary of the Air Force.
- Provided office automation support for computer communications, the UNIX workstation-based systems, and the Local Area Network in support of Air Staff and the Secretary of the Air Force.
Education
M.S. - Electrical and Computer Engineering
George Mason University
01.1998
ServiceNow System Administrator Certificate - undefined
ServiceNow
01.2025
ICAgile Certified Professional - undefined
International Consortium for Agile (ICAgile)
01.2020
BMC Remedy Action Request System Administrator Certificate - undefined
BMC Software
01.2011
Certificate - ITIL v3 Foundation
Office of Government Commerce
01.2010
Certificate - Project Management
George Washington University
01.2004
Graduate Certificate - E-Commerce
University of Maryland at Baltimore County
01.2000
Certificate - ISS Leadership Development Program
Freddie Mac Development Program
01.2000
Certified Solaris Systems Administration and NIS+ Administration - undefined
Sun Microsystems
01.1997
B.S. - Electrical and Computer Engineering
George Mason University
01.1989
Skills
- HP
- SUN
- IBM
- IBM Mainframes
- PCs
- Compatibles
- UNIX
- HP/UX
- AIX
- Linux
- SUN Solaris
- Netware
- Microsoft Windows
- Basic
- FORTRAN
- Pascal
- C
- Transact-SQL
- HTML
- JAVA
- JavaScript
- UNIX shell programming
- ServiceNow Scripting
- Sybase 100 -125
- MS SQL Server 7 - 2008
- Oracle 9i - 10g
- DB2 UDB 7 - 9
- Rapid SQL
- SQL Navigator
- BMC Remedy
- Microsoft Office
- HP OpenView
- ServiceNow
- XMatters
Timeline
Software Engineering Manager
Nightwing
04.2024 - Current
Software Engineering Manager
Raytheon
06.2022 - 04.2024
Software Engineering Team Lead
Navy Federal Credit Union
06.2021 - 06.2022
Software Engineering and Delivery Manager
Accenture Federal Services
09.2019 - 06.2021
Software Engineering Team Lead
Leidos
09.2018 - 09.2019
ServiceNow Implementation and Support Lead
Creative Systems and Consulting
12.2017 - 09.2018
ServiceNow Implementation and Support Lead
Fannie Mae
01.2013 - 11.2017
Senior System Analyst
Fannie Mae
07.2011 - 01.2015
Principle Engineer
Northrop Grumman Corporation, Information Systems
10.2010 - 06.2011
Principal Engineer
ManTech International Corporation, MCTS Group
04.2010 - 10.2010
Senior Consultant
Windward IT Solutions
11.2009 - 04.2010
Senior Software Engineer
L-3 Communications
12.2008 - 11.2009
Principal Software Engineer
CACI International Inc.
06.2008 - 12.2008
Professional Services Consultant
BMC Software, Inc.
11.2007 - 06.2008
Senior Technical Consultant
IBM Corporation, Business Global Services
10.2006 - 11.2007
Senior Technical Analyst
Freddie Mac
02.2004 - 10.2006
Senior Database Administrator
Freddie Mac, Information Systems and Services
04.1998 - 02.2004
Systems Administrator
Freddie Mac
08.1995 - 04.1998
UNIX Administrator and Systems Engineer
Unisys Corporation
06.1989 - 08.1995
Systems Engineer
U.S. Air Force, Office of Joint Chief of Staff, 7th Communication Group
06.1987 - 06.1989
ServiceNow System Administrator Certificate - undefined
ServiceNow
ICAgile Certified Professional - undefined
International Consortium for Agile (ICAgile)
BMC Remedy Action Request System Administrator Certificate - undefined
BMC Software
Certificate - ITIL v3 Foundation
Office of Government Commerce
Certificate - Project Management
George Washington University
Graduate Certificate - E-Commerce
University of Maryland at Baltimore County
Certificate - ISS Leadership Development Program
Freddie Mac Development Program
Certified Solaris Systems Administration and NIS+ Administration - undefined
Sun Microsystems
B.S. - Electrical and Computer Engineering
George Mason University
M.S. - Electrical and Computer Engineering
George Mason University
Skills And Expertise
HP, SUN, IBM, IBM Mainframes, PCs, Compatibles, UNIX, HP/UX, AIX, Linux, SUN Solaris, Netware, Microsoft Windows, Basic, FORTRAN, Pascal, C, Transact-SQL, HTML, JAVA, JavaScript, UNIX shell programming, ServiceNow Scripting, Sybase 10.0 -12.5, MS SQL Server 7 - 2008, Oracle 9i - 10g, DB2 UDB 7 - 9, Rapid SQL, SQL Navigator, BMC Remedy, Microsoft Office, HP OpenView, BMC Remedy, ServiceNow, xMatters
Clearance
Top Secret
Training
- ServiceNow: Scripting in ServiceNow, ServiceNow Advanced System Administration, ServiceNow System Administration, ServiceNow Discovery
- Project Management - Leadership
- BMC Remedy: Administration 1- 3; Application Requirements Analysis, Design & Development; Performance Tuning and Troubleshooting; API Programming - Java; BMC Remedy AR System 7.x: What's New; BMC Atrium CMDB 2.0; BMC Remedy IT Service Management 7.x: Installing and Configuring
- Database Administration: Sybase 10 -12.5, MS SQL 2000, IBM DB2 UDB 7 - 9