Timothy Lord

• Configured hardware devices and software to set up workstations for employees.
• Deployed ticketing system to manage and process support actions and requests.
• Identified and solved technical issues using a variety of diagnostic tools and tactics.
• Uploaded new software, rolled out updates, and applied patches to Windows servers upon release to thwart threats from penetrating networks.
• Worked closely with Law Enforcement on managing and maintaining campus security systems.

Provided the following to small business owners and working professionals in the Western Mass area:

• Ensured network, system, and data availability, security, and integrity through preventative maintenance, system updates/upgrades, and user education.
• Provided documentation on start-up, shut down and first-level troubleshooting of processes to help desk staff.
• Translated established creative direction into conceptual ideas.
• Worked closely with social media teams on WordPress blogs and social media marketing.
• Conceptualized, planned, and executed original designs for a wide range of website properties.

• Served as a member of the online learning training and support team in the Center for Instructional Technology and reported to the Director of the CIT.
• Worked closely with the Disability Services, campus stakeholders, and service providers to ensure ADA accessibility and Section 508 compliance for all Blackboard Learn technology systems used by PLATO.
• Supervised and mentored student staff and supported the ongoing development efforts of the LMS Administrator.
• Served the department in auxiliary roles as photographer/videographer, data analyst, help desk specialist, information security officer, and computer science mentor to student staff.

• Serve as a multi-faceted consultant with the primary responsibility of assisting the Director of Instructional Technology with providing support to faculty and students using WSU online learning management system.
• Lead iPad, iPhone and Mac user groups for faculty; educate staff on academic dishonesty; write and develop policies, procedures and guidelines for on/off boarding of students and staff.
• Use knowledge of database systems and their interrelationships to conduct analytical research, determine trends and compile statistical information.
• Develop and maintain help desk statistics for quality assurance and continuous improvement.
• Assist in the planning and coordinating of Learning Management System (LMS) patching and new version roll-outs.
• Monitor network performance for peak efficiency.
• Re-designed network infrastructure, department inventory policies and procedures.
• Improved disaster recovery plan; developed, coordinated, and implemented a data backup strategy.
• Manage Windows monthly patches, maintain and update all virus protection.
• Also provide vital support toward the overall mission by conducting trend analyses, statistical studies and special projects.
• Recognized as subject matter expert on Apple computing products: iPhone, iPad, iPod, MacBook, iMac and Apple TV.
• Use oral and written communication skills to effectively give numerous presentations and lead several user groups focused on how to integrate their Apple products in both online and brick and mortar learning environments.
• Successfully integrated Google Docs and used scripts to generate dynamic documentation such as user manuals, hand receipts and work orders.
• Advise the department director on matters such as academic dishonesty, staffing levels, help desk operations, information security, upcoming technology and technology trends.

• Provide dedicated support of Epicor ERP customizations for in-house applications by coding and debugging C# and SQL.
• Apply knowledge of database systems and their interrelationships to conduct analytical research data and determine trends, compile statistical information.
• Conduct effective review of SQL queries, data integrity, and data accuracy within deployed applications to ensure consistency.
• Maintain Crystal Reports within the Epicor ERP system, allowing for the development of coherent, comprehensive data reports for company use.
• Summarize reports and extract essential information into single cohesive reports.
• Generate instruction manuals for end-users of in-house applications and Intermec scanning devices for Epicor Inventory Tracking Review, while updating and maintaining those programs.
• Evaluate legacy systems including ASP.NET intranet web applications.
• Support production applications for a variety of Aerospace business users, attaining a strong level of familiarity with the industry.

• Communicated directly with users, responding daily to correspondence for resolving software and hardware operation issues, using service desk.
• Deployed equipment for use by employees, installing systems before instructing peers in their function.
• Utilized knowledge of database systems to conduct analytical research, determine trends and compile statistical information; completed trend analyses and special projects.
• Led studies into office automation feasibility, coordinating space design, workflow and cost comparison analysis to completely assess all possibilities.
• Summarized reports and extracted essential information into single cohesive reports; developed supplemental visuals such as graphs and charts. Reviewed system certificates for third party and government vendors, updating them as necessary to ensure complete updates.
• Applied knowledge of analytical and evaluative methods and techniques to uncover issues, identify statistical trends and prepare reports.
• Project Lead for an operating system transition project, contributed written reports on its daily status, along with spending patterns, policies and procedures relating to matters of hardware deployment, triage of help-desk tickets and project milestones. Successfully completed approximately 600 personal computers (PCs) during the project. Used oral and written communication skills in order to effectively prepare narrative and statistical reports and present findings.
• Advised Department Director and team leader on matters relating to Category 7 Counterintelligence Integration matters for the NISP inspection and for access to computer and computing resources, in addition to advising team leaders and the site Information Systems Security Officer (ISSO) on current practices.
• Department liaison to Software Development group for setting up and coordinating the implementation of Handheld Intermec Scanning computers. These devices integrate into Epicor ERP and are utilized for mobile tracking and record keeping of inventory.
  

• Provided police services in a healthcare environment focused on the well-being of Veterans and their families.
• Patrolled the medical center grounds to ensure physical security of all buildings during off hours.
• Enforced Federal and Massachusetts law on medical center grounds, conducted initial investigations of any crimes that occurred on shift.
• Applied knowledge of analytical and evaluative methods and techniques to uncover leads, identify statistical trends and prepare reports.
• Provided vital investigative support by conducting trend analyses, statistical studies and special projects.
• Aided local police with the execution of state and out of state warrants, and assisted staff during medical emergencies.

• Served as Platoon leader for Advanced Individual Training Unit; oversaw and provided training classified signals intelligence analysts.
• Facilitated training, along with the coordination of all administrative and logistical support, for over 200 soldiers.
• Responsibilities included resourcing, developing, and executing handgun and rifle ranges.
• Managed physical training, platoon operations, classroom lectures, training exercises and maintenance operations.
• Managed and maintained government equipment valued at over $1M.
• Provided vital investigative support toward the overall mission by conducting trend analyses, statistical studies and special projects.
• Acted as primary line of duty investigation officer and Nuclear, Biological, Chemical (NBC) officer in charge.
• From 07/09 to 08/10, investigated several conduct and line of duty incidents which were reviewed at or above field grade officer level.
• Summarized reports and extracted essential information received from the intelligence community and other law enforcement agencies into single cohesive reports.
• Served as local law enforcement liaison officer for the company, using knowledge of investigative procedures and policies to provide investigative support to the law enforcement mission.
• Was recognized by company leadership for improving the Uniform Code of Military Justice (UCMJ) action time.
• This was accomplished by teaching and reviewing investigative technique, rule and regulations pertaining to criminal and misconduct investigations.
• Conducted numerous personal misconduct and line of death reports that were all reviewed at or above the field grade officer level.

• Supervised personnel, administration, and training support, along with the company commander, for a joint services program that trained personnel in classified signals intercept skills.
• Served as a liaison officer on the joint training team along with other Dept.
• of Defense (DOD) and civilian federal intelligence service personnel, using effective oral and written communication skills to effectively prepare reports and present findings.
• Developed course recommendations, evaluating course effectiveness, overseeing logistical and administrative support personnel and ensuring all training was conducted to standards.
• Secondary responsibilities included performing after action reviews and surveys of training activities and field exercises to improve the quality of training provided and enhance overall program objectives.
• Improved relations among units and civilians by acting as the company liaison to the fire academy, which improved productivity and training.
• Managed and maintained government equipment valued at over $2M.

• Was assigned as the Battalion Assistant Recruiting Operations and Action Officer.
  
• Supervised all logistical functions supporting a battalion of over 200 Army ROTC Cadets and enlisted Soldiers.
• Supported senior ranking officials in logistics decision making.
• Developed and led training programs.
• Tracked personnel and supplies within the company.
• Tracked and filed administrative paperwork and personnel folders.

• Actively patrolled assigned areas to prevent and detect crimes.
• Enforced all traffic laws and ordinances and checked speed with radar.
• Issued warnings and citations for traffic violations.
• Responded to dispatched emergency assignments quickly and safely.
• Administered stabilizing medical care to citizens.

• Intern for the director and the Veteran Officer In-service Coordinator.
• Ensured the scheduling of the instructors, training materials, facilities and outside agency support for all classes held at MCJTC.
• Participated as a role player for both the full time and reserve applied patrol procedures section of the course.
• Managed all student records and examinations.

• Took information from 911 callers and collected vehicle information from traffic stops.
• Operated Law Enforcement Administrative Processing System and Criminal Justice Information System (LEAPS/CJIS) machines, kept track of all resources on the road (fire, emergency medical services, police).
• Fielded impromptu phone and face-to-face contacts with the general public: secondary responsibilities included taking walk-in reports for service, answering general questions, and directing specific questions to the right resources.

• Provided emergency medical treatment at the basic level to those in need, using National Registry of EMTs and the Connecticut Office of Public Health standards.
  
• Assisted fire department in auto accident extrication, LifeStar and LifeFlight helicopter landings.
• Conducted firefighter assessments at staging/recovery areas, and assisted in community education and awareness programs, using effective oral and written communication skills.