Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Timothy Louie

Holmes,PA

Summary

Dynamic leader with a proven track record at ShopRite, enhancing customer satisfaction and boosting sales through innovative merchandising strategies and effective team collaboration. Excelled in roles requiring critical thinking and inventory management, achieving significant efficiency improvements. Skilled in baking and employee development, consistently meeting targets with a positive impact on business growth.

Overview

10
10
years of professional experience

Work History

Frozen Food Department Manager

ShopRite
12.2023 - 02.2025
  • Maintained a safe working environment within the frozen food department by enforcing adherence to safety protocols and conducting regular hazard assessments.
  • Proactively addressed out-of-stock situations by collaborating with warehouse staff to expedite replenishment efforts where necessary.
  • Spearheaded initiatives aimed at increasing energy efficiency within the department, including improved insulation measures around freezer units and the use of LED lighting.
  • Monitored employee productivity, scheduling shifts effectively to optimize coverage during peak business hours in the frozen food department.
  • Implemented seasonal planograms, ensuring timely updates to merchandise presentation for optimal customer engagement.
  • Assisted customers with special dietary needs by recommending suitable alternatives available within the frozen food section.
  • Ensured optimal quality control by conducting regular checks on freezer temperatures and maintaining cleanliness standards within the department.
  • Reduced product waste by implementing efficient inventory management processes for the frozen food section.
  • Conducted regular competitor analysis, identifying opportunities to differentiate our frozen food offerings from other stores in the area.
  • Enhanced customer satisfaction by ensuring the frozen food department was consistently well-stocked and organized.
  • Provided exceptional customer service, promptly addressing inquiries and assisting shoppers in locating desired products within the frozen food aisles.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly for maximum profitability in the frozen food section.
  • Increased sales in the frozen food department through strategic product placement and attractive displays.
  • Contributed to overall store success by consistently meeting or exceeding sales targets for the frozen food department and maintaining high standards of customer service.
  • Collaborated with store management to develop promotional strategies for the frozen food section, resulting in increased revenue.
  • Participated in store-wide inventory counts, accurately accounting for all items within the frozen food section and identifying discrepancies where necessary.

CGO Coordinator

ShopRite
10.2023 - 12.2024
  • Proactively identified potential risks in CGO projects, developing contingency plans to mitigate negative impacts on progress.
  • Enhanced team productivity by providing comprehensive training and guidance on CGO-related tasks.
  • Boosted overall project success rates by monitoring progress closely and addressing any issues promptly.
  • Created a supportive environment for open communication among team members, fostering trust, accountability, and collaboration toward shared goals.
  • Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to team members.
  • Led a team of coordinators to successfully complete multiple high-priority projects within deadlines.
  • Championed continuous improvement within the team, encouraging innovation and creative problem-solving approaches in tackling challenges faced during coordination efforts.
  • Streamlined CGO coordination processes by implementing efficient project management techniques.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Conducted research to address shipping errors and packaging mistakes.

Bakery Worker

ShopRite
09.2021 - 10.2022
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
  • Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
  • Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
  • Increased sales with effective product promotions and attractive displays.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Baker

Traubs
01.2021 - 08.2021
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Baker

Maria's Prime Time Bakery
02.2020 - 07.2020
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Increased production efficiency through effective time management and multitasking during busy periods.

Bakery Worker

ShopRite
02.2016 - 02.2020
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Implemented creative marketing strategies that increased bakery sales and customer satisfaction.

Maintenance Crew Member

ShopRite
12.2014 - 02.2016
  • Followed routine maintenance checklist.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Increased team productivity through effective communication and collaboration on maintenance tasks.
  • Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
  • Improved equipment efficiency by conducting regular preventive maintenance and repairs.
  • Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.

Education

No Degree - Game And Interactive Media Design

Full Sail University
Winter Park, FL

High School Diploma -

Ridley High School
Ridley
06-2010

Skills

  • Merchandising strategies
  • Sales support
  • Packaging products
  • Team player
  • Heavy lifting
  • Critical thinking
  • Positive customer engagement
  • Employee development
  • Data analysis
  • Schedule management
  • Baking
  • Inventory auditing

Accomplishments

Achieved top ever sales week by over $8,000 of the last top week ever for the store by collaborating with the former department manager and merchandising displays for the holiday weekend similar to how it was set up for that previous record week.

Timeline

Frozen Food Department Manager

ShopRite
12.2023 - 02.2025

CGO Coordinator

ShopRite
10.2023 - 12.2024

Bakery Worker

ShopRite
09.2021 - 10.2022

Baker

Traubs
01.2021 - 08.2021

Baker

Maria's Prime Time Bakery
02.2020 - 07.2020

Bakery Worker

ShopRite
02.2016 - 02.2020

Maintenance Crew Member

ShopRite
12.2014 - 02.2016

No Degree - Game And Interactive Media Design

Full Sail University

High School Diploma -

Ridley High School

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Timothy Louie