Timothy Love

• Oversee a group of 16-26 locations in WNY area that each average 1M-2.5M Annually
• Consult & Advise Franchisees to develop, update and execute operational plans and strategies including merchandising, fresh food concepts, fuel sales, guest experience and store operational infrastructure
• Read & Analyze Monthly Financial reporting to follow up on opportunities of the business and ensure profitability to each location and the Company
• Recognize and address franchise agreement compliance issues in a timely manner
• Consult with and influence franchisees on developing key processes and plans through weekly store visits, store evaluations and data analysis.
• Monitored merchandise stock and cleanliness of regional outlets, supporting unique branch identity while upholding corporate standards.
• Promoted branch profitability and sales goal achievement by establishing rigorous daily, weekly and monthly targets.
• Identified and removed obstacles in customer experience, supporting individual discovery through direct partnerships with General Manager and company leadership.
• Engaged in customer journey, coaching associates in upholding company values and supporting individualized product selection experience.
• Developed detailed plans based on broad guidance and direction.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Subject Material Expert Areas

• 2025 Market SME for Digital Rewards Program for Growth and Execution
• 2023 & 2024 Regional SME for 7Clean/CEV – Helping 7 Markets in the Region help improve and calibrate Company Cleaning, Food Management and Customer Service Standards. Lead Projects to improve Market and Region Performance through communication, education and coaching.
• Area Leader Coach – Train New Area Leaders and help guide them through the training process
• Market Learning Ambassador – I help facilitate new training programs; help coach my peers and keep track of market progress with monthly training courses from the company

• WNY 7Eleven Training Center Store Manager (Nov 2016 to July 2019)
• Project Management – Helping Test/Create New Operating Procedures for the Company
• Managed the highest volume 7Elevenin WNY (Oct 2012 till Franchised Nov 2016)
• Managed the Wilson Farms Flagship Store for the Company (Sept 2008-Oct 2012)
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Monthly P&L Review and achieving monthly & annual financial responsibilities
• Responsible for all Store Operations to promote an environment that supports diversity and reflects Company Brand Standards
• Training/hiring/developing the management and non-management staff
• Weekly scheduling
• Managing an average of 15-25 people
• Assisting the District Supervisor
• All Assistant Manager responsibilities

• Worked here Part Time while working Full time at Wilson Farms/7Eleven
• Excelled in every store position and regularly backed up front-line staff.
• Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
• Observed cash handling and security procedures during shifts to recognize and address issues with staff.
• Monitored employee food handling, safety and uniform requirements.
• Assigned tasks to employees and oversaw opening and closing of restaurant.
• Cross-trained crew members on different duties to increase coverage.
• Checked and monitored inventory levels to reorder items.
• Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
• Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
• Maximized quality assurance by completing frequent line checks.
• Motivated staff to perform at peak efficiency and quality.
• Verified prepared food met standards for quality and quantity before serving to customers.

• Recruiting/hiring/training high caliber Assistant & Store Manager Trainees
• Helping improve and enhance Assistant Manager training programs
• Instructing the monthly Assistant Manager training classes
• Assistant and Store Manager certifications
• Performing Loss Prevention Audits
• Helping current Store Managers improve their store performance
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Managed new employee orientation training process for more than 40 employees each year.
• Trained new hires to perform cross-training exercises with experienced workers.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Reviewed and edited all training materials for accuracy and company policy compliance.
• Conducted training courses and prepared videos for long-term use.
• Trained staff during demonstrations, meetings, conferences, and workshops.

Shift Manager Jan 2005-December 2005, Promoted to Assistant Manager from December 2005 to July 2006

Shift Manager Duties:

• Ensuring superior customer service
  Managing shifts
  Balancing drawers
  Stocking and cleaning
  Receiving vendors
  Cashing out customers
  Preparing food
  Weekly sales summary reporting
  Scan verification/tag maintenance
  Assisting in managing all store operations

Assistant Manager Duties

• Completing daily paperwork
• Assisting in inventories
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Generated repeat business through exceptional customer service.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Defined clear targets and objectives and communicated to other team members.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
• Inspected deliveries for accuracy and safety.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Measured and mixed ingredients according to precise recipes for best results.
• Managed opening and closing shift kitchen tasks.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
• Monitored food quality and presentation to maintain high standards.
• Maintained food safety and sanitation standards.

• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
• Trained and supervised new employees on bakery operations and procedures.
• Maintained accurate inventory of baking supplies and ingredients.
• Created appealing displays to showcase products in bakery.
• Cleaned and maintained kitchen equipment and oven.
• Managed customer service operations, including taking orders and resolving complaints.
• Work in fast paced environment
• Work well with other employees
• Operate drive thru area
• Complied with health and safety codes to protect staff and customers.
• Operated cash registers and processed payments accurately.