Timothy Lowe
Winchester,CA
Summary
Professional with strong expertise in operations and training management. Known for driving team collaboration and delivering measurable results. Skilled in developing and implementing training programs, streamlining processes, and adapting to evolving organizational needs.
Proven ability to enhance team productivity and customer satisfaction, while implementing creative problem-solving strategies. Strong communicator dedicated to achieving operational excellence and mentoring future leaders.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HVAC Special Operations & Training Manager
Action Air Conditioning, Heating and Solar
San Marcos, CA
06.2022 - 05.2026
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed and implemented standard operating procedures to streamline processes and reduce redundancy.
- Cultivated a positive workplace atmosphere that encouraged employee engagement, boosting morale and retention rates.
- Implemented a train-the-trainer model, empowering team leads to deliver consistent instruction across branches.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Created and oversaw HVAC training programs for operations.
- Built and maintained professional relationships with vendors and suppliers.
- Created and oversaw OSHA Construction Safety and Health training programs for operations.
- Developed lesson plans, instructional materials and written practice tests for Install and Service training courses.
HVAC Service Manager
Action Air Conditioning, Heating and Solar
San Marcos, CA
06.2016 - 06.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Field Supervisor
Action Air Conditioning, Heating and Solar
San Marcos, CA
03.2013 - 06.2016
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Guided team through complex projects, breaking down tasks into manageable segments for better execution.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
HVAC Journeyman
Action Air Conditioning, Heating and Solar
San Marcos, CA
04.2009 - 03.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
HVAC Assistant
Action Air Conditioning, Heating and Solar
San Marcos, CA
08.2006 - 04.2009
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Set up ladders and other access equipment.
- Installed new equipment in multiple customer locations.
Education
OSHA Outreach Trainer
University of San Diego Extended Studies
San Diego, CAHVAC Electrical And Mechanical
HVAC Regional Occupational Program
Vista, CAHigh School Diploma -
San Diego Office of Education
San Diego, CASkills
- Cross-functional coordination
- Problem-solving
- Customer relationship management
- Process improvement
- Engaging presentation skills
- Customer service
- Creative problem solving
- Coaching and mentoring
- Exceptional communicator
- Change management
- Team direction
- Public speaking
Certification
- Certified OSHA Outreach Trainer, UC San Diego -
- Certified HVAC Excellence AC and Electrical, ESCO Institute -
- Certified A2L Low GWP Refrigerant, ESCO Institute -
- Certified 410A Refrigerant, ESCO Institute -
- Certified Economizer, Honeywell-
- Certified EPA,
- View Attachments
Timeline
HVAC Special Operations & Training Manager
Action Air Conditioning, Heating and Solar
06.2022 - 05.2026
HVAC Service Manager
Action Air Conditioning, Heating and Solar
06.2016 - 06.2022
Field Supervisor
Action Air Conditioning, Heating and Solar
03.2013 - 06.2016
HVAC Journeyman
Action Air Conditioning, Heating and Solar
04.2009 - 03.2013
HVAC Assistant
Action Air Conditioning, Heating and Solar
08.2006 - 04.2009
OSHA Outreach Trainer
University of San Diego Extended Studies
High School Diploma -
San Diego Office of Education
HVAC Electrical And Mechanical
HVAC Regional Occupational Program