Timothy Lugo
Corinth,Texas
Summary
Results-driven pest control leader with 12+ years in the industry, progressing from Technician to Branch Manager to District Manager. Proven success launching new branches, improving completion rates, collections, service quality, and developing high-performing teams. Deep hands-on knowledge of residential and commercial pest control operations, training, inspections, and field accountability.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
District Manager
Moxie Pest Control
01.2021 - Current
- Oversee multiple branches with responsibility for 40-70+ technicians and managers across the district.
- Drive district-wide KPIs including: 92-94% average route completion, 40%+ collections standard, Improved failed observation rates through consistent ride-alongs and audits.
- Conduct weekly field observations, ride-alongs, and performance evaluations to ensure SOP compliance (dewebbing, granular, dusting, interior protocols).
- Implement accountability systems for attendance, no-call/no-shows, loss of daylight, and service quality.
- Develop and promote leaders internally, advancing technicians into trainers and managers.
- Partner with corporate leadership on hiring plans, training standards, and operational rollouts.
Branch Manager - St. Louis
Moxie Pest Control
St. Louis
01.2019 - 01.2021
- Opened and launched the St. Louis branch from the ground up, scaling to: 10-15 technicians, 1,200+ active accounts.
- Managed full branch operations including routing, scheduling, hiring, training, inventory, and fleet readiness.
- Increased route completion from startup levels to 90%+ consistently within the first year.
- Established technician onboarding and field training standards, reducing early-stage failed observations.
- Served as escalation point for customer complaints, improving retention and service consistency.
- Maintained operational control over chemicals, equipment, vehicles, and PPE.
Pest Control Technician
Moxie Pest Control
06.2018 - 01.2019
- Serviced 10-15 residential and commercial stops per day, maintaining high service quality standards.
- Performed full-service treatments including dewebbing, granular application, dusting, and interior services.
- Maintained proper documentation, customer communication, and safe chemical application.
- Met expectations for completion %, customer satisfaction, and route efficiency.
Service Specialist
Ecolab
Kansas City, USA
09.2016 - 06.2018
- Managed a commercial route of 100+ accounts, primarily restaurants and food-service locations.
- Worked directly with General Managers and District Managers to maintain compliance and service schedules.
- Independently ordered and managed chemical inventory for assigned accounts.
- Entrusted with business keys and alarm codes for after-hours service.
- Maintained company vehicle, ensuring compliance with maintenance and safety standards.
Pesticide Technician
All Pro Pest Control
Kansas City, USA
04.2013 - 09.2016
- Provided residential and commercial pest control services across a diverse customer base.
- Conducted inspections to identify infestations and determine treatment plans.
- Applied chemical treatments and set traps for wildlife removal (raccoons, squirrels).
- Delivered environmentally responsible pest control services in schools and community centers.
- Built strong customer relationships through education and consistent service.
Fan Blade Contour Specialist
PAS Technologies
Kansas City, USA
07.2010 - 01.2013
- Repaired PW2000 and CFM56 aircraft engine fan blades.
- Worked under strict FAA regulations, maintaining precision and documentation standards.
Education
High School Diploma -
Platte County High School
Platte City, MOSkills
- Residential & Commercial Pest Control Operations
- Technician Training & Field Observations
- Route Optimization & Completion %
- Collections & Past-Due Recovery
- Branch & District Leadership
- Start-Up Branch Launches
- Quality Control & SOP Enforcement
- Customer Retention & Escalation Management
- Vehicle, Equipment & Chemical Inventory Oversight
- Safety, Compliance & Licensing Standards
Certification
ACE Structural Pest Control
Timeline
District Manager
Moxie Pest Control
01.2021 - Current
Branch Manager - St. Louis
Moxie Pest Control
01.2019 - 01.2021
Pest Control Technician
Moxie Pest Control
06.2018 - 01.2019
Service Specialist
Ecolab
09.2016 - 06.2018
Pesticide Technician
All Pro Pest Control
04.2013 - 09.2016
Fan Blade Contour Specialist
PAS Technologies
07.2010 - 01.2013
High School Diploma -
Platte County High School