Timothy Macomber
Wayland,NY
Summary
Dynamic leader with a proven track record at Big Lots, enhancing team productivity and customer satisfaction through continuous improvements and exceptional customer service. Skilled in multitasking and fostering teamwork, I've driven initiatives that significantly improved operational efficiency and stakeholder engagement. My attention to detail and goal-oriented approach have consistently contributed to surpassing objectives.
Overview
25
25
years of professional experience
Work History
Freight Processing Leader
Big Lots
10.2024 - Current
- Utilized warehouse equipment such as pallet jacks and forklifts, adhering to safety guidelines while moving heavy cargo efficiently.
- Contributed to inventory control by accurately updating records when receiving or dispatching freight, preventing stock discrepancies.
- Maintained a strong record of punctuality and reliability, contributing positively to the team''s overall performance.
- Assisted in training new employees on company procedures, enabling faster integration into the team''s workflow.
- Enhanced shipment efficiency by meticulously organizing and categorizing freight for timely processing.
- Loaded and unloaded trucks.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
Associate
Big Lots
01.2023 - 10.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Team Leader
Bobby K Entertainment
05.2018 - 12.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
CNA
Absolut Care of Houghton
08.2012 - 04.2018
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
CNA
Livingston County CNR
06.2006 - 08.2012
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
Stocker/Counterman
Monroe Motor Products
06.2000 - 06.2006
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Education
High School Diploma -
Keshequa Central School
Nunda, NY06.2000
Skills
- Continuous improvements
- Team leadership
- Attention to detail
- Customer service
- Goal oriented
- Multitasking
- Teamwork and collaboration
- Teamwork
Additional Information
I'm dependable, hard-working and always ready to get more information on my position to make my knowledge of the business helpful to provide better team work and better customer service.
Timeline
Freight Processing Leader
Big Lots
10.2024 - Current
Associate
Big Lots
01.2023 - 10.2024
Team Leader
Bobby K Entertainment
05.2018 - 12.2023
CNA
Absolut Care of Houghton
08.2012 - 04.2018
CNA
Livingston County CNR
06.2006 - 08.2012
Stocker/Counterman
Monroe Motor Products
06.2000 - 06.2006
High School Diploma -
Keshequa Central School
Similar Profiles
Jerse TannerJerse Tanner
Furniture Sales Manager at Big Lots Stores, Inc.Furniture Sales Manager at Big Lots Stores, Inc.
KEISHLA ROSADOKEISHLA ROSADO
Customer Service Manager at Big LotsCustomer Service Manager at Big Lots
Kemela HardingKemela Harding
Cashier/Stock Team Member at Big Lots Stores, Inc.Cashier/Stock Team Member at Big Lots Stores, Inc.
Miriam TrejoMiriam Trejo
Retail Sales Associate at Big LotsRetail Sales Associate at Big Lots
Scott HamiltonScott Hamilton
Correctional Officer at NYSDOCCSCorrectional Officer at NYSDOCCS