Summary

Overview

Work History

Education

Skills

Websites

Timeline

Timothy Maloi

Marietta,GA

Summary

A dynamic and result oriented professional with extraordinary analytical skills and ability to interpret large amounts of data, generate reports and communicate effectively with all stakeholders. Determined and committed to collaborate with a team towards completing projects and achieving the expected goals within the expected timeline. Accumulated 20 years of Customer Service, Sales and Management experience in the Hospitality, Travel, Retail and Property Management. Proficient in Microsoft Excel, Project Management, Business Analysis, Salesforce CRM, SQL and Tableau. Thrive in price negotiation, analyzing data, team leadership, listening, and time management, troubleshooting and building relationships. Recognized by management for excellence in customers service, innovation, reliability, dependability, honesty, and an outstanding sales record.

Overview

years of professional experience

Work History

Leasing Manager /Customer Service

Park At Vinings Apartment Community

Smyrna, GA

01.2017 - 01.2022

Supervised leasing team towards achieving occupancy growth of 8 % with and average rent growth of $ 500 per unit/month in 2020-2021 despite Covid-19 pandemic.
Reduced vacancy loss and apartment turnover costs by 90 % by maintaining lease closing ratio of above 40 % between 2017 and 2021
Facilitated training for new lease generating software and Microsoft Excel to analyze and interpret resident’s data to enhance accuracy in rent reports.
Monitored customer service operations to assess agent performance and mobilized resident outreach campaign that escalated lease renewals by 70 % and resident referrals by 40 %.
Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
Created customer support strategy to increase customer retention and multiplied new leases by 20 % garnering not less than 30 positive reviews annually.

Front Desk Manager / Customer Service

Holiday Inn Express / Home2Suites

Marietta, GA

09.2012 - 01.2022

Followed up with customers about resolved issues to maintain high standards of customer service and restored overall guest satisfaction to 100 % .
Generated over $ 100,000 revenue from 3 new business accounts captured in one week by negotiating very competitive extended stay group rates
Slashed over 100,000 income loses by auditing guest accounts, accurate billing, improving efficiency in guest check in/checkout process and tightening payment process to prevent credit card chargebacks.
Improved existing business relationships and acquired at least 5 new business accounts through follow ups and constant contact with all stakeholders
Recovered $ 26,000 from missing payments in A/R accounts after converting A/R reports to Microsoft Excel format for easy data analysis.
Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
Created and maintained detailed database to develop promotional sales.

Front Desk Agent/Customer Service

State Of Georgia

Marietta, GA

04.2014 - 11.2021

Used Smart Hotel Software to process over 150 reservations and provided excellent customer service to military personnel at Clay National Guard army lodging facility.

Customer Service / Cashier

Walmart

Woodstock, GA

07.2012 - 09.2013

Performed over 1000 transactions per day with 100% accuracy at checkout register and recognized for going above and beyond to provide exceptional customer service.

Hotel Manager / Customer Service

Olumara Tented Camp

04.2004 - 11.2011

Negotiated and won over 100 business contracts with local and international travel agents and exceeded projected revenue by over $ 20,000
Supervised 80 employees and managed day-to-day operation of luxury boutique hotel, making budgets, ordering of supplies, and balancing guest accounts
Identified hotel needs, researched, and installed Hotel PMS which multiplied efficiency cut down costs by 30 %.
Spearheaded sales and marketing campaign in April 2007 targeting beach tour operators and airline employees and garnered 200 bed nights in April 2007.

Computer Consultant

Computer Point LLC

01.2004 - 04.2004

Installed and troubleshot new computer hardware and software for UNICEF, Nairobi.