Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Timothy Maple

Bedford,TX

Summary

Dynamic Operations Manager with a proven track record at Guard Texas, enhancing operational efficiency and employee motivation. Skilled in marketing and incidents management, I spearheaded initiatives that significantly improved process efficiency and safety compliance. My leadership fostered a culture of performance excellence, driving notable achievements in customer satisfaction and team performance.

Overview

49
49
years of professional experience

Work History

Operations Manager

Guard Texas
Richardson, TX
04.2015 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Enforced federal, state, local and company rules for safety and operations.
  • Responded to information requests from superiors, providing specific documentation.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.

Owner/Home Remodeler

All About Remodeling
Bedford, Texas
01.2000 - 04.2015
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Negotiated contracts with vendors and suppliers.
  • Oversaw budgeting and financial management.
  • Analyzed industry trends to develop competitive strategies.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented quality assurance processes to ensure product excellence.
  • Researched potential partners in order to expand services offered.
  • Collaborated with other owners on joint ventures and shared resources.
  • Reviewed legal documents related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Developed policies and procedures for the organization.
  • Provided direction and guidance to employees.
  • Monitored performance of personnel against goals set forth by the company.
  • Conducted performance reviews for employees on a regular basis.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Led startup and creation of operational procedures and workflow planning.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Managed sales presentations to promote product and brand benefits.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.

Store Director

Albertsons
Boise, ID
06.1975 - 10.2002
  • Developed and implemented successful marketing campaigns to increase store sales.
  • Maintained a high level of customer service standards across all departments in the store.
  • Monitored daily operations and staff performance, providing coaching and guidance when necessary.
  • Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
  • Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
  • Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
  • Performed regular audits of store operations to identify any areas for improvement or cost reduction initiatives.
  • Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
  • Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
  • Established budgets for the store's operating expenses such as payroll costs and utilities bills.
  • Oversaw the development of promotional materials used in-store and online advertising campaigns.
  • Resolved customer complaints quickly and efficiently while upholding corporate values.
  • Identified potential opportunities for growth within the store and developed plans to capitalize on them.
  • Analyzed data from various sources such as sales reports, customer feedback surveys., in order to make informed decisions about product selection and pricing.
  • Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
  • Maintained relationships with vendors and suppliers to ensure timely delivery of goods at competitive prices.
  • Developed systems for tracking employee performance against key metrics such as sales goals or customer satisfaction ratings.
  • Created incentive programs for employees to encourage higher levels of productivity.
  • Collaborated with other stores in the chain on best practices for increasing efficiency throughout the organization.
  • Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
  • Increased store revenues by cultivating new customers, providing superior service, and applying pricing strategies and up-selling techniques.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Met financial objectives by preparing annual budget and scheduling expenditures.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Maintained inventory, checking stock, and keeping up with fluctuating supply and demand.
  • Checked promotions for accuracy and for merchandising to company standards.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Worked on store displays and attended trade shows to identify new products and services.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Updated and maintained store signage and displays.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Implemented campaigns and promotions to help with developing goods and services.

Education

High School Teaching

Angelo State University
San Angelo, TX
01-1975

Skills

  • Marketing
  • Incidents management
  • Production
  • Performance monitoring
  • Health and safety compliance
  • Performance reporting
  • Employee motivation
  • Operational efficiency
  • Process improvement

Affiliations

  • Attend church
  • Deacon of my Church
  • Served on Budget, Facilities, Personal, Welcome team and Hospitalities committees

Timeline

Operations Manager

Guard Texas
04.2015 - Current

Owner/Home Remodeler

All About Remodeling
01.2000 - 04.2015

Store Director

Albertsons
06.1975 - 10.2002

High School Teaching

Angelo State University

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Timothy Maple