timothy marriott
La Marque,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Diligent Desired Position with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning.
Adept individual with more than Number years working as Manager for $Number revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Proactive and meticulous Job Title with over Number years of experience in Type industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
30
30
years of professional experience
Work History
Assistant Manager
Dollar Tree
12.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Conducted performance evaluations and provided constructive feedback to employees.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Implemented staff training programs to elevate service standards and knowledge.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Enhanced team productivity by streamlining operational processes.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved operational efficiency by adopting new technology for inventory management.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Conducted market research to stay ahead of industry trends and adjust merchandising strategies accordingly.
- Boosted sales through effective collaboration with marketing team on promotional displays.
- Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.
- Facilitated training sessions for new merchandisers, improving team skills and performance.
- Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
- Increased customer engagement by providing knowledgeable product recommendations.
- Streamlined restocking process, reducing time from shipment arrival to floor display.
- Achieved significant reduction in overstock through precise demand forecasting.
- Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
- Negotiated with suppliers for timely and cost-efficient product deliveries, maintaining inventory flow.
- Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
- Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.
- Improved product visibility by strategically organizing merchandise on showroom floors.
- Assisted in development of online merchandise catalog, expanding product reach and availability.
- Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Implemented sustainability practices in merchandise handling, contributing to company's green initiatives.
- Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Developed merchandising strategy to efficiently move overstock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Proposed new ideas and concepts to enhance merchandise displays.
- Developed themes, props and lighting for merchandise displays.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Scheduled regular maintenance and repair of displays for longevity.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Developed visual merchandising plans and strategies to promote store offerings.
- Analyzed customer feedback and shopper trends to inform display designs.
- Used props and lighting to enhance appearance and visibility of displays.
- Utilized paper, fabric and props to create displays.
- Investigated current trends and innovative techniques to create unique displays.
- Presented store update suggestions and layouts to management and stakeholders.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Manager
Goodwill of San antonio
06.2023 - 12.2024
- Designed guidelines governing customer service functions.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Created and reviewed invoices to confirm accuracy.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Enhanced communication skills of team members with targeted workshops.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Conducted quarterly customer satisfaction surveys to identify areas for improvement.
- Fostered culture of continuous improvement, leading to consistently high service standards.
- Increased efficiency in handling customer inquiries by implementing advanced CRM system.
- Elevated customer satisfaction with detailed training programs for support staff.
- Tailored training content to meet specific needs of customer service representatives.
- Designed incentive programs to motivate staff and improve service levels.
- Streamlined support ticket system, reducing response times significantly.
- Improved team morale by establishing recognition program for exceptional customer service.
- Oversaw creation of knowledge base to assist customers with self-service options.
- Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
- Improved service delivery consistency by monitoring and adjusting workflows.
- Implemented comprehensive feedback system to enhance service quality.
- Developed customer service manual to standardize procedures across all departments.
- Pioneered mentorship program to expedite onboarding process for new hires.
- Boosted customer retention rates through personalized follow-up strategies.
- Coordinated with product development team to address frequent customer issues.
- Collaborated with IT department to streamline customer data management.
- Enhanced team productivity with introduction of flexible working arrangements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Cook
Circle K
12.2012 - 05.2023
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Implemented best practices for maintaining food safety in preparation tasks.
- Maintained optimal inventory levels by replenishing kitchen supplies.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Directed collaboration with wait personnel for timely serving of dishes.
- Executed precise modifications to recipes based on menu specifications.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Streamlined food preparation process, increasing kitchen productivity.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Developed system for inventory management, reducing waste and cutting costs.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
- Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
- Introduced waste reduction program, contributing to environmental sustainability efforts.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced Type environment.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Measured and mixed ingredients according to precise recipes for best results.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Adjusted recipes based on ingredient availability or customer request.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Trained and supervised cooking staff to expertly meet daily needs.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Planned menus for different events, seasons and customer requests.
- Suggested actionable improvements to streamline training procedures.
- Achieved superior results in the execution of planograms and visual merchandising standards, leading to increased sales conversions.
- Partnered with merchandising teams in executing planograms, enhancing overall store presentation for optimal shopper experience.
- Oversaw the execution of planograms, ensuring product placement aligned with corporate guidelines for optimal sales results.
- Developed planograms based on best-selling products, optimizing merchandise visibility and accessibility for shoppers.
- Oversaw accurate execution of planograms, resulting in better product visibility and sales growth.
- Stocked store shelves according to planograms.
- Stocked Type merchandise in backroom and restocked storefronts and displays according to planograms.
- Streamlined the stocking process by effectively unpacking and placing merchandise according to planograms.
- Implemented planograms effectively, adhering to corporate guidelines for product placement and organization.
- Performed section resets to match new planograms.
- Streamlined merchandise resets by creating detailed planograms and visual merchandising guidelines for the team.
- Improved product visibility by strategically arranging items and implementing planograms in the grocery store.
- Kept shelves up to date with latest planograms and performed resets.
- Assisted with seasonal floor set changes by rearranging merchandise according to visual planograms provided by corporate headquarters.
- Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
- Supported store promotions by accurately setting up displays according to visual merchandising guidelines and planograms.
- Assisted in seasonal changeovers, successfully transitioning merchandise displays according to planograms.
- Maximized shelf space utilization through close attention to planograms and implementation of creative arrangement techniques for optimal product display results.
- Utilized planograms accurately to maintain an organized retail environment that facilitated efficient workflow processes for team members.
- Demonstrated versatility by adapting quickly to new planograms and layouts, ensuring accurate implementation of changes.
- Supported store management with administrative tasks such as updating planograms and tracking inventory data, contributing to efficient daily operations.
- Efficiently executed planograms, maintaining consistency across multiple locations while allowing room for customization as needed.
- Assisted in maintaining proper store presentation by setting up promotional displays according to planograms.
- Supported store merchandising initiatives by setting up promotional displays according to planograms.
- Contributed to a well-organized store layout by arranging products according to planograms and merchandising guidelines.
- Optimized space utilization by properly arranging products on shelves according to planograms guidelines provided by the company.
- Assisted in successful promotional events, constructing visually appealing displays according to planograms.
- Utilized planograms to design visually appealing endcaps, attracting customer attention and promoting increased sales activity.
- Facilitated smooth transitions during seasonal changes, methodically rearranging merchandise according to new planograms.
- Improved efficiency by regularly updating planograms according to company guidelines and standards.
- Demonstrated adaptability by quickly learning new planograms and implementing them accurately on the sales floor.
- Conducted regular audits of completed resets to verify accuracy, adherence to planograms, and overall presentation quality.
- Implemented planograms to maintain an organized and visually appealing store layout that maximized product exposure.
- Implemented seasonal planograms, ensuring timely updates to merchandise presentation for optimal customer engagement.
- Participated actively in seasonal resets rearranging shelves according to planograms optimizing product visibility.
- Ensured accurate product placement by carefully following planograms and store layouts.
- Collaborated with store team members to execute planograms and optimize merchandise layouts.
- Assisted in executing seasonal resets by rearranging merchandise according to planograms received from corporate headquarters.
- Managed the organization of products on shelves, ensuring proper rotation and adherence to planograms for maximum visual appeal.
- Enhanced store efficiency by effectively resetting merchandise layouts according to planograms.
- Facilitated smooth transitions between seasonal displays by quickly dismantling old setups and assembling new ones according to planograms.
- Supported successful promotional campaigns through proper execution of planograms and visual merchandising standards.
- Supported visual merchandising efforts by setting up eye-catching displays according to planograms or seasonal themes as directed by management.
- Enhanced product accessibility by diligently restocking shelves according to planograms and visual merchandising guidelines.
- Upheld compliance with divisional signing, recovery, shrink control guidelines, merchandising standards, ticketing standards, planograms and composites.
- Efficiently executed planograms within tight deadlines, ensuring accurate representation of company''s vision on store shelves.
- Reduced errors in stocking shelves by closely monitoring product placement and following planograms accurately.
- Improved product placement efficiency by executing planograms and ensuring proper merchandise presentation.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Adapted to changing store layouts by effectively reorganizing product placement and implementing new planograms as directed.
- Achieved consistent compliance with corporate standards for merchandising excellence through thorough execution of planograms across all departments.
- Assisted in store resets, ensuring proper placement of merchandise according to planograms and current promotions.
- Conducted regular audits of product placement accuracy according to planograms, ensuring consistent adherence to brand standards.
- Verified completion of planograms, cut-ins and reworks.
- Improved store organization by efficiently restocking shelves and arranging merchandise according to planograms.
- Ensured optimal product presentation, regularly updating and organizing shelves according to planograms.
- Maintained a clean, organized store environment by executing detailed planograms and adhering to established visual guidelines.
- Participated in seasonal resets by rearranging merchandise according to planograms.
- Evaluated shelf displays for compliance with planograms, ensuring proper product placement and visual appeal for customers.
- Assisted in implementation and maintenance of planograms.
- Contributed to successful regional promotions by working closely with the marketing team to develop engaging POP materials and planograms.
- Regularly updated planograms to keep product displays fresh, appealing, and in line with seasonal trends.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Developed comprehensive planograms, ensuring optimal product assortment and organization within the retail space.
- Optimized planograms based on store-specific product performance data for increased sales potential.
- Supported store events and promotions, setting up displays according to planograms and marketing guidelines.
- Demonstrated attention to detail when arranging products according to planograms, ensuring accurate placement of items on shelves.
- Streamlined product placement by creating customized planograms for optimal product visibility.
- Maintained exceptional visual merchandising standards by regularly rotating stock on display shelves according to planograms.
- Ensured compliance with planograms, contributing to a visually appealing shopping experience for customers.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
- Improved product visibility through strategic use of planograms and display techniques, maximizing sell-through rates.
- Innovated and simplified planograms and merchandising strategies to improve processes and results.
- Increased product accessibility by consistently organizing shelves and displays according to planograms.
- Enhanced inventory accuracy by diligently organizing and restocking shelves according to planograms.
- Supported store''s visual merchandising efforts, assembling display fixtures and arranging products according to planograms provided by managers or merchandisers.
- Provided support during promotional events by setting up displays according to planograms and visual merchandising guidelines.
- Enhanced visual appeal of store displays by arranging products according to planograms and seasonal promotions.
- Leveraged design software programs to create detailed planograms for team members'' reference during floor set installations.
- Optimized space utilization by properly arranging products according to planograms provided by management or corporate teams.
- Assisted in-store merchandising efforts by arranging products according to planograms or visual guidelines provided by management.
- Enhanced store organization by restocking shelves promptly and accurately according to planograms.
- Directed construction of product displays, following corporate planograms, promotions, and seasonal trends.
- Reorganized displays to match updated planograms.
- Coordinated with store operations team members to implement planograms, ensuring proper execution at all locations.
- Optimized space utilization within freezers by rearranging items according to planograms and sales data.
- Streamlined product placement by creating detailed planograms based on corporate directives and market trends.
- Utilized strong attention to detail when assembling promotional displays, ensuring proper execution according to planograms or schematics.
- Improved product organization by accurately arranging items according to store planograms and guidelines.
- Maximized shelf space utilization by efficiently organizing products according to planograms and store guidelines.
- Assisted in maintaining accurate planograms, updating schematics based on changing inventory levels or seasonal promotions.
- Demonstrated adaptability by quickly adjusting to changing priorities or last-minute modifications in planograms as needed.
- Demonstrated strong attention to detail while stocking shelves according to planograms or visual merchandising guidelines.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Implemented merchandising strategies to maximize product visibility on the sales floor while adhering to planograms and visual guidelines set forth by corporate headquarters.
- Analyzed sales data to optimize planograms, leading to increased revenue and improved product turnover rates.
- Rearranged racks and shelving based on seasonal planograms.
- Optimized merchandise presentation through detailed planograms, leading to an increase in overall sales performance.
- Partnered with visual merchandising team members on seasonal floor set changes, executing planograms accurately for optimal product presentation.
Sales Associate
Sears
01.2007 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Stocker
Walmart
01.2006 - 04.2012
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Managed timely and effective replacement of damaged or missing products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Transported merchandise pallets to move in warehouse.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Updated merchandise pricing to match new values and special promotional rates.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Picked and packed order items.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Created and enforced detailed organization processes to increase quality and service standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Worked with customers to pack items according to specific desires and requirements.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Safely and securely loaded items to prevent damage during transport.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Pre-assembled containers to be easily selected by packing associates.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Checked product levels and recommended new purchases.
- Maintained store assets with effective loss prevention strategies.
- Received new stock and input values into computer system.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Supervised and trained new staff in performing census.
- Recorded daily activities for inventory control.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Developed plan-o-grams and layouts that maximized sales.
- Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
- Prepared and checked outbound shipments for accuracy.
- Planned and scheduled projects and directly performed installations.
- Tracked production and quality control systems to proactively identify deficiencies.
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Updated manuals to reflect amending of rates, rules or regulations.
- Compiled reports of cost factors such as labor, production and equipment.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
Stocker Drug Manager
Kroger
10.1995 - 12.2005
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Managed timely and effective replacement of damaged or missing products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Transported merchandise pallets to move in warehouse.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Updated merchandise pricing to match new values and special promotional rates.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Picked and packed order items.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Created and enforced detailed organization processes to increase quality and service standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Worked with customers to pack items according to specific desires and requirements.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Safely and securely loaded items to prevent damage during transport.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Pre-assembled containers to be easily selected by packing associates.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Checked product levels and recommended new purchases.
- Maintained store assets with effective loss prevention strategies.
- Received new stock and input values into computer system.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Supervised and trained new staff in performing census.
- Recorded daily activities for inventory control.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Developed plan-o-grams and layouts that maximized sales.
- Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
- Prepared and checked outbound shipments for accuracy.
- Planned and scheduled projects and directly performed installations.
- Tracked production and quality control systems to proactively identify deficiencies.
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Updated manuals to reflect amending of rates, rules or regulations.
- Compiled reports of cost factors such as labor, production and equipment.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Conducted market research to stay ahead of industry trends and adjust merchandising strategies accordingly.
- Boosted sales through effective collaboration with marketing team on promotional displays.
- Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.
- Facilitated training sessions for new merchandisers, improving team skills and performance.
- Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
- Increased customer engagement by providing knowledgeable product recommendations.
- Streamlined restocking process, reducing time from shipment arrival to floor display.
- Achieved significant reduction in overstock through precise demand forecasting.
- Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
- Negotiated with suppliers for timely and cost-efficient product deliveries, maintaining inventory flow.
- Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
- Improved product visibility by strategically organizing merchandise on showroom floors.
- Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.
- Assisted in development of online merchandise catalog, expanding product reach and availability.
- Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Implemented sustainability practices in merchandise handling, contributing to company's green initiatives.
- Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Developed merchandising strategy to efficiently move overstock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Proposed new ideas and concepts to enhance merchandise displays.
- Developed themes, props and lighting for merchandise displays.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Scheduled regular maintenance and repair of displays for longevity.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Developed visual merchandising plans and strategies to promote store offerings.
- Analyzed customer feedback and shopper trends to inform display designs.
- Used props and lighting to enhance appearance and visibility of displays.
- Utilized paper, fabric and props to create displays.
- Investigated current trends and innovative techniques to create unique displays.
- Presented store update suggestions and layouts to management and stakeholders.
Education
Mac Arthur
Houston05-2005
Skills
- Training and mentoring
- Staffing coordination
- Metric tracking
- Complaint resolution
- Training and coaching
- CRM software
- Exceptional interpersonal communication
- Deadline oriented
- Performance evaluations
- Coordinating service initiatives
- Client relations and retention
- Loss prevention
- Staff management
- Customer relations
- Decision-making
- Conflict management
- Budgeting and reporting
- One call resolution
- Time management
- Administrative support
- Customer retention
- Cash handling
- Negotiation expert
- Work prioritization
- Sales expertise
- Management of remote employees
- Customer service
- Money handling
- Team leadership
- Problem-solving
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluations
- Employee performance evaluation
- Project management abilities
- Performance reviewing
- Cost reduction
- Cost control
- Project management
- Financial management
- Budgeting and finance
- Business administration
- Schedule oversight
- Negotiation
- Meeting facilitation
- Business development
- Google drive
- Promotional planning
- Consulting
- Succession planning
- Product branding
- Contract management
- Corporate social responsibility
- CSS
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Product and service sales
- Inventory management
- Process improvement strategies
- Financial reporting
- Performance evaluation
- Compliance
- Vendor relationship management
- Marketing
- Sales forecasting
- Resource allocation
- Customer service and satisfaction
- Team motivation techniques
- Sales monitoring
- Budget assistance
- Closing oversight
- Orientating and training
- Business development understanding
- Employee engagement
- Marketing tactics
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Microsoft office expertise
- Reporting and documenting
- Rewards program oversight
- Policy administration
- Graphic and media design
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Multitasking Abilities
- Organizational skills
- Multitasking
- Active listening
- Hiring and training
- Work Planning and Prioritization
- Customer relationship management
- Staff training
- Scheduling and coordinating
- Professional and courteous
Timeline
Assistant Manager
Dollar Tree
12.2024 - Current
Customer Service Manager
Goodwill of San antonio
06.2023 - 12.2024
Cook
Circle K
12.2012 - 05.2023
Sales Associate
Sears
01.2007 - 12.2016
Stocker
Walmart
01.2006 - 04.2012
Stocker Drug Manager
Kroger
10.1995 - 12.2005
Mac Arthur
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