Timothy Martin
Johnson City,TN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities/any opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Kitchen Staff Member
Johnny Brusco's New York Style Pizza
Johnson City, TN
08.2022 - Current
- Assisted in the preparation of all menu items including salads, appetizers and entrees.
- Maintained order and cleanliness of work areas to conform with health codes.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
- Unloaded food and supplies from delivery trucks to appropriate storage locations.
- Operated industrial oven, while regulating proper temperatures to ensure food is cooked to completion.
- Consistently maintained high standards of personal hygiene during shifts.
- Performed other related duties as assigned by supervisor.
- Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
- Moved smoothly between different cooking stations to assist with meal preparations.
- Contributed to successful kitchen operations with smooth handling of daily checklists.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Performed daily closing tasks such as count money, paid out serving staff, order supplies/food for the next delivery date,and filed any End of Day paperwork.
Customer Service Representative
Advanced Call Center Technologies LLC
Johnson City, TN
03.2023 - 08.2023
- Assessed the effectiveness of current anti-fraud measures by evaluating performance metrics such as false positive rates or average time taken for investigations.
- Documented investigative findings in reports.
- Filed fraud claims against any charges that customers had no intent of making or found suspicious.
- Investigates clients previous claims to identify patterns of fraud.
- Collect all information, evidence or reports on fraud cases and submitting them the be processed
- Help customers understand the outcome of claim, and what is their next step to completing it.
- Comforted customers when dealing with possible leaked personal information, and giving them the proper next step to fight the theft.
- Assisted customers with navigating the bank online system and mobile application.
- Provided customer with self help instructions to reduce time when trying to solve a problem while waiting for a open representative.
- Provided employer with feedback from system issues, possible problems with customer online banking, and any other suggestion to help better productivity.
Store Clerk
Food Lion
Johnson City, TN
11.2019 - 01.2021
- Operated 3 departments frozen foods, dairy and meat market
- ordered the next shipment of groceries
- prepared my own schedule to fit around the delivery of trucks and maintain other departments
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built and maintained productive relationships with employees.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
- Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
- Assisted in training new staff members on proper cash handling procedures and use of POS system.
- Completed weekly tasks such as cleaning counters and floors, dusting shelves, stocking shelves with new merchandise.
Education
Criminal Justice
East Tennessee State University
Johnson City, TN12-2022
General Studies
Riverdale High School
Murfreesboro, TN05-2017
Skills
- Public Speaking
- Dedicated Work Ethic
- Organization
- Event planning
- experience with excel
- experience with tools
- Workplace Health and Safety
- Team Collaboration
- Effective Customer Communication
- Can Type 40 words per minute
Affiliations
- From the age of 12-21, was part of an organization called (The international order of Demolay) that helped young men become better outstanding citizens and supportive members of the community.
- During my time in the organization, I ran for multiple offices and eventually became the president over my jurisdiction, and later on as the representative for the entire south east region. These roles taught, the leadership skills, needed to help build the set skills for me to be successful in future positions.
- The duties that were carried out during that time included:
- made sure other Jurisdictional officers were performing their duties.
- Organized multiple charity functions
- Solving any problems that may arise with efficient and collaborated thinking
- Conducting meetings to discuss different plans and events throughout the term
- Filling in positions with the most qualified associate/ or performing the task when no person can fiil/ complete the task at hand
Accomplishments
- During the time spent in the organization i was presented many awards to commemorate my service to the organization and towards the community
- multiple merrit awards for academic success during high school
- multiple merrit awards for charitable fundraising
- 3x merrit awards for completetion of leadership courses
- 2x Exemplary service award
- Member of the year award
- Honor of Chevalier (highest honor given)
- Jewel of service (this award is given after successfully completing a term while, and proving ones dedication for the organization.
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
03.2023 - 08.2023
Kitchen Staff Member
Johnny Brusco's New York Style Pizza
08.2022 - Current
Store Clerk
Food Lion
11.2019 - 01.2021
Criminal Justice
East Tennessee State University
General Studies
Riverdale High School
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