Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Timothy Matthews

Chicago,IL

Summary

Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations across various roles, including at Courtyard by Marriott. Skilled in problem-solving and team collaboration, demonstrated through effective leadership in high-pressure environments. Excels in customer communication and maintaining professional appearance, significantly contributing to workplace efficiency and safety standards.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Valet

Courtyard by Marriott
06.2024 - Current
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Answered guest's questions about property amenities and services.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Provided punctual, polite valet services to uphold professional standards.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
  • Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
  • Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
  • Resolved customer complaints through calm, constructive communication.
  • Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
  • Issued and collected claim tickets and processed valet parking fees.
  • Prioritized safe, secure environments for guests and vehicles through vigilant patrols.

Security Officer/

St Anthony's Hospital
01.2021 - 06.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.

Driver

Allied Body Services
09.2019 - 09.2020
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Janitorial Lead

Little Black Pearl Art and Design Academy
08.2008 - 05.2019
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
  • Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
  • Streamlined inventory management with systematic organization of cleaning supplies and equipment.
  • Maintained a safe work environment through regular inspections and adherence to safety protocols.
  • Conducted regular safety meetings to reinforce compliance with OSHA regulations and company policies.
  • Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
  • Contributed to a positive work environment through open communication channels among team members.
  • Promoted sustainability initiatives, implementing eco-friendly cleaning practices in daily operations.
  • Collaborated effectively with other departments, streamlining processes for seamless integration of services.
  • Assisted in the hiring process by interviewing candidates and making recommendations based on skills, experience, and fit within the team culture.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Education

None -

Manley High School
Chicago, IL

Skills

  • Customer Communication
  • Efficient work ethic
  • Patience and composure
  • Problem-Solving
  • Team Collaboration
  • Strong Communication Skills
  • Reliability and punctuality
  • Professional Appearance
  • Valid Driver's License
  • Attention to Detail
  • Multitasking and Organization
  • Physical Fitness
  • Team player mentality

Certification

Cpi /CPR

Timeline

Valet

Courtyard by Marriott
06.2024 - Current

Security Officer/

St Anthony's Hospital
01.2021 - 06.2024

Driver

Allied Body Services
09.2019 - 09.2020

Janitorial Lead

Little Black Pearl Art and Design Academy
08.2008 - 05.2019

None -

Manley High School

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Timothy Matthews